My Name is Shikha Soni and i have been using an ICICI credit card number -4477 4744 7136 5000 , Valid from 10/07 -Valid thru 10/11...i have subscribed to the SMS alert service provided by them ..
i had last made a transaction on my credit card on 8 january for an amount of rs 606.37 at Indian Railways for tickets from Delhi to Moradabad..After that i recd an sms on 21st Jan that there was a transaction of 9712 rs at Indian Railways ...i hadn't done any transaction so i immediately called up the customer care to lodge in a complain.
i was asked to fax a letter mentioning my card details and lodge a complin to the following telephone number 022-66466683
i immediately sent out the fax and blocked my card..Meanwhile i recd another SMS of another transaction at Indian railways of Rs 881.59..
I called to complain about this as well and was again asked to fax a letter to the same number as stated above mentioning my card details and transaction amount..
i recd an SMS on 28th jan confirming receipt of my dispute thru SR 94437849 for 881.59
i recd an SMS on 26th Feb confirming receipt of my dispute thru SR 97841308 for 9886.82.

In between i made various calls to customer care following up on my disputes and they said that these would take time and i wud have confirmation by march
Also the customer care executives have not been able to give any concrete information on both the disputes..
I have been harrassed by the ICICI call centre asking /reminding me on the payments due...have again recd a new statement with interest charges and late fee and the amount is increasing with each passing day..

I write to you rwith great hope and request for your help to solve this issue..my past records with ICICI or any other bank can be checked to know that i have never ever de-faulted with any payments...pls do let me know if you need any more details and i will be glad to share the same...