Dear Sir,

I the undersigned, Suman De Choudhuri, hold my salary account no. 48901010100039279 in Axis bank, Khargar branch.

Thursday, dated 12/03/09, I received a SMS at 12:33 am at night from Axis bank regarding the online transaction of 18000/-. The sms indicates as “SMS mini to 5676782 for last 3 transactions * your account 00039279 is debited for Rs. 18000 value dated 2009, 03.12 Account Bal. is Rs 737.69 ICONN/4380238/206010100191210/120”.

According to bank record the many has been transferred through online transaction from my account to another Axis bank account in Malviya Nagar, New Delhi (A/C No: 206010100191210).

I want to highlight that this transaction is not carried out by me any time and my debit card is with me only. Hence to enquire about this I called up the bank customer care center for details and I came to know it is due to occurrence of phishing activity in my account. Then I made a complain to Axis bank, Khargar branch.

Bank had assured me about the reversal of said amount back to my bank account as early as possible as a part of your best services and attention. But I am very sorry to say that after 2 months, still today, I haven’t received the amount (18000/-) in my account. Police is denying to take any FIR and Bank is not giving any positive response.

So please kindly help me out from this one.

Thanking you in anticipation,

Suman De Choudhuri
E. Mail: s.choudhuri@rediffmail.com
Contact No: 9773090408
: 9004216026