Respected Nairji,

I have gone through your prob. Pl. let me know do have tata' connection ? If yes, please let me know have paid previous bills by cheque/dd/ecs, other mode of payment for last six months. Is there any bill paid twice ? You can mail me on dagliamit@yahoo.com.

Hi

I have been Citibank cardholder for some time now. In my statement of account for July-Aug 2009 I noticed two unknown transactions shown incurred by Indiaideas.com-MSEB on 11/08 for amounts 2972 & 3341.

On enquiry with citibank I was asked to fill up a Consumer declaration form so that they can initiate an investigation from their end. After a week ,when I enquired again for the status of the complaint the citibank officer told me that as the transaction was a secured one by providing personal details as security they are unable to do any further investigation.

I was shocked to hear this from citibank since the transaction has been allowed to be made by using personal details. From 1st August, an RBI notification has made it mandatory to use IPIN for all transactions. When I told about this citibank officer was unalble to provide proper explanation.

Please guide me how to proceed in such a situation. Am I supposed to make payment against the transaction not incurred by me?

Regards
Nandkumar

after you have lodged a complaint you have to make it clear in that i am not paying this until a response comes from your side and keep a proper record of everything as these amounts can become heavy by penalties and interest etc. otherewise you can pay also in good faith and they will reverse it once their investigation is over and you are found correct. there can be typographical mistake also sometimes which will be corrected by them authomatically