Dear Sanjay,

We are sorry to hear about your problem. We have made a note of your contact details and will be getting in touch with you soon in order to address your concern.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by luvsanjay

Hi

I made online transaction to transfer Rs 12,000 to friend's A/C but I mistakenly transferred to wrong A/C on date 1/06/2010 with Payment ID: 0158347384 & Transaction id BIL/000158347384/Against Laptop Payme/NS .
ICICI online banking system is such it only asks for A/C number & registers payee. There is no cross verification of A/C holder so people generally commit such mistakes. This is deficiency in their system. You can find so many such complaints against ICICI bank. Now bank is not able to trace the A/C holder. I had logged complaint to bank but nothing is done.
Immediately after I came to know about the mistake I contacted the Customer care toll free number and they advised me to contact the Branch Manager who will contact the Ac holder to whom the money was transferred.
I approached the Branch Manager Mr. Pankaj ( Liberty Garden, Malad Branch - Mumbai ), who asked her employee Nisha to contact the Customer but the person to whom the money was transferred has not been using the account from past one year and was not available on his contact number with the Bank I requested the Bank manager to make sure that the third person should not withdraw the money from his account and reverse the transaction immediately, but I was shocked to hear from the bank that they cannot do this and there is no way that we can stop the opposite person to withdraw the money as it is in his account.
The Bank staff then asked me to contact Mumbai police and register a case with them. I went to Malad Police station, Bangur Police station but the Cops refused to register a case giving me the reason that as there is no fraud or theft committed in my account they cannot register case for me under any section of Indian law. They also informed me that as it is my account, my bank and my money then bank should act on my written complaint or intimation to them and reverse the transaction.
I disappointedly went back the Bank and informed them about the police episode and now I had a different operational manager Mr. Manoj who agreed that cops will not help me and in such case there is no way that bank can help me too. He behaved and displayed a attitude of telling me that I have done a crime or murdered someone and my 12,000 in no way is retrievable. He also informed me that I am not the first person to do such mistake and that is the reason he is telling me to forget my money.
After a short argument with him he informed me that he will send a bank representative to the third party account holders address and try to get in touch with him. The Bank guy after visiting his place came to know that the person does not stays there and there is no trace of the account holder.
It is now one week and bank has not taken any step to stop the opposite person to misuse my money or help me in retrieving my money.

Being a common man I am now not only in a state of shock but left all alone with no one in the entire system of Indian law trying to help me. The Cops have a valid reason not to register a case for me. The Bank seems to be giving me all kinds of reasons not to help me in any possible way.

Is there any way that anyone can help me. I can be contacted at my Cell phone # +91 98201 08008


Regards
Sanjay Khemani.
Mumbai - +91 98201 08008

Hello Mr.Sanjay ,

Sorry for your loss.

Can you please update us here about ICICI customer care's reponse regarding your case. bcos you already filed a case and talk to your local icici branch manager and all other stuff.. nothing happended.. just want to know how this ICICI customer care team approach your problem. or they are just keep posting this message all over the place in these forum. it will be useful for others.

Thanks
Balakumar

Hi Bala,

I received a call from ICICI Bank Hydrebad team today. The Representative named Venkatesh who informed me that he is a Customer Service Manager that he will forward my request to the Branch manager where my account is.

He was himself not sure of the policys because when I asked him that what will happen if the opposite person withdraws the money from his account . He first infromed me that if the opposite person withdraws the money then Bank will file a case against that person and help me in retreiving the money.

I felt like laughing on the reply because the Bank is not able to trace the person now when the amount is still in his account then how does bank even thinks of tracing the person when he withdraws the money.

The Manager of my Base branch Mr. Manoj has behaved to be the most helpful person in ICICI Bank but I doudt his skillset too because when I asked the same question to him that What will happen if my amount is withdrawn by the other person. His reply was out of the world he said " Sanjay you have to keep your FINGERS crossed and trust your luck and faith coz if he withdraws the money then there is nothing that Bank can do for you and behaved as if He is doing everything for me now.

How can a Branch manager tell a customer who has lost his 12k that Sir please keep your fingers crossed and lets keep faith.

I think ICICI's slogan of " Khayal Aapka" is a slogan to fool the common middle class population of India because as per them taking care of the customer is asking customer to Keep their Fingers Crossed.

I have lost complete faith in ICICI Bank and I am now sure that the reason ICICI is giving all these excuses of Rules, Policys, RBI guidelines is because they now know that the Third party account holder is not traceable and once I leave following up the case with them then they will get that 12,000 and it would be like" Sanjay Paisa Appka aur Khayal Humara"

Regards,
Sanjay Khemani
+91 98201 08008

RBI Guidelines related to the private bank are total junk. I have given complete details about my case to RBI, after that they just closed the case without any action or clarification.. I lost more than a Lack thru online transcations. I have seen people are keep reporting different issues.. and from ICICI side, there is NO proper action.

Thanks
Balakumar

Same case here. I mistakenly added a wrong account number which had infact one digit missing from the correct account number and still the money transfer went successfully.

I called the call-center and they asked me to talk to the branch. I went to the branch and was shocked to hear that they are not able to reverse the transaction even when i was admitting that i did the transaction wrongly. There is no validation/confirmation on account account holder name or even the account number. The representive said that they cannot do anything because in case of online transfer the whole responsibility is on me and whatever i do is my problem. I asked them to provide the account-holder details to which he denied and said that they cannot do it because of confidentiality. He asked me to submit an application and the bank will try to contact the account holder on best effort basis and there is no time limit on how long it may take. When i submitted the application, i was even more surprised that there is no tracking number for such requests and he asked me to come after 15 days. I am wondering what would they do for 15 days for this request ? Within few minutes they should be able to identify the account holder and get hold of the contact details/mobile number , whether the account is operative and inform him/her regarding the transaction.Now how do i ensure that they are acting on my request ? and how do i get the status update of what happened. It is shocking that even within the same bank they are not able to resolve such issues. They should be blocking the amount from withdrawal and then reverse the same.
Its sad to believe that the only thing that can be done now is to simply wait and see if you are lucky.
Please provide any suggestions if anybody has faced such situation and recovered the money back.

Hi Sksama,

Sorry for your loss, and I completely understand your state of mind.

You are on the path which I have bypassed and that is the reason I will tell you to stop wasting your time on this website. THe Template based message that you get on this forum from ICICI is all crap.

The person who called me Mr. Venkatesh from Hydrebad himself didnt knew what are the rules and regulations that ICICI works on.

Please contact the Banking Ombudsum immediately - They are the right person to take are of the issue.

Regards,
Sanjay Khemani

Dear sir,
I've transferred Rs.3000/- to my friend who has account in Axis bank on 09/08/2010 with the following transaction ID:BIL/000170135768/Viji/910010003762168.
The amount has been debited from my account but so far that amount was not credited in his account. This is not the first time ICICI bank people are doing.............it is the third time for me. They have given telephone number but there is no response. Simply they are taking money from account holders and cheating all the people.

Hi,

We are sorry to hear about the problem. Please write to us with your contact details at care@icicibank.com and we will get in touch with you in order to address your concern. Kindly refer "647434" in the subject line.

Regards,
ICICI Bank Customer Service Team.

Originally Posted by ICICI Bank Care

Dear Sanjay,

We are sorry to hear about your problem. We have made a note of your contact details and will be getting in touch with you soon in order to address your concern.

Regards,
ICICI Bank Customer Service Team.

This is an error in ICICI system. Entering numbers is error prone. I understand that Sri Sanjay wants to see for confirmation of identity of recipent account holder name should be returned. But the should never allow any person to the details of the recipent should not be given out by entering some account number with some amount to be credited. This can lead to fraud. What should be done is there should requirement of adding account holder's name as registered there along with Account number. Then such kind of errors will not take place for the customers. For this lapse on ICICI part, the Bank must pay back money to customer irrespective of its retriving money from said account. Actually by natural justice ICICI bank has got right retrive back money from account after verfying transaction, on the basis of written complint from person who erroneously transferred. Otherwise these cases against IcICI bank should be published in news paper so that customers lose faith in bank.

Bigger banks always give big problems to clients

Dear ICICI team,
today, somebody mailed me for the recruitment in Cipla healthcare. I show that mail and after half an our, he called me and said i am Rajeev gupta, HR of Cipla,Banglore. i replied yes. Then after sometime he demanded Rs.5000 from its private site. I deposited it. the thing is that if i want to know the account number to which my Rs.5000 has transacted, can it posssible to know from the nearer ICICI bank .? please sir, help me ... what i have to do ? He said I will deposit your amount on day after tomorrow on monday.... If not possible on mionday, then i will sign FIR to Ahmedabad police.
I will wait for your positive reply. please help. I know this situation would posiible to lot of people... This is open thief.

Thank you..
Jimit Patel.
Ahmedabad