Hello all,

I have made this complain several time but no resolution. Hope this site will help. I am providing mails that were exchanged between me and bank official along with other concerned authority. Please note I am not in a position to provide statement of benificery account.

I transferred an amount of 5500 RS on 14 Jan 2008 to Visa Card no: 4317575024638323. Name of recipient is Mrs. Manju Das. Her bank account is with SBI Nagpur branch and her A/C no is 11172288126. She has not yet received money. She has checked with her bank several times. I have complaint you so many times and comp no is: 226470041. Its is very embarrassing for me. Kindly take necessary step to resolve this issue ASAP. Otherwise I might take legal action as it’s very irritating.


Regards,

Manoj Kumar
Mob : 9341321485


Office of the Banking Ombudsman
2nd Floor, RBI's Building
6, Sansad Marg
New Delhi - 110 001
Ph.011-23725219, 23730632, 23730633, 23710882 Fax : 011-23725218




Sh.Manoj Kumar

Dear Sir/Madam,

Complaint No200708007876
HDFC Bank LTD.

With reference to your above complaint, we advise that in terms of Clause 9(2) of the Banking Ombudsman Scheme – 2006, the complainant is required to submit at least the under noted essential details in his complaint :

(i) Name and the address of the complainant.
(ii) Name and address of the branch or office of the bank complained against.
(iii) Facts giving rise to the complaint.
(iv) Account number / Credit Card Number.
(v) Nature and extent of the loss caused to the complainant and
(vi) The relief sought by him.

As complete details have not been furnished by you, we regret our inability to process your complaint and we have closed the complaint. Accordingly, if your complaint is still unresolved you are requested to submit the complaint with the above details, to Banking Ombudsman Banglore to enable them to register your fresh complaint. Alternately, you may submit your complaint in the enclosed proforma.


Yours faithfully,



(P.Shimrah)
Secretary

Pl confirm your complaint is resolved.

regards
Core Team
----- Original Message -----
From: "complaints" <complaints@core.nic.in>
To: "HDFC Bank Support" <support@hdfcbank.com>
Cc: <manoj.kumar@sgcib.com>
Sent: Friday, January 02, 2009 4:25 PM
Subject: ID No 10813


Subject : Fwd of Complaints


Dear Sir/Madam


We are in receipt of a complaint from Manoj Kumar , which is attached,
and is self-explanatory.
We are the official agency of the Ministry of Consumer Affairs, Food &
Public Distribution, Department of Consumer Affairs, Govt. of India, New
Delhi, to facilitate such complaints promptly, to the entire satisfaction
of both the parties. We are confident that you will realize the value of
the consumer, and try your best to resolve this complaint amicably at the
earliest.



We would appreciate your reply, for the action taken by you, on this
complaint. Thanking you for all your help and co-operation.




Thanking you,



Yours Sincerely,



(Girraj Singh)

Sr Manager Complaints
Tele No -0120-4235448


Cc: The Under Secretary

Krishi Bhawan, New Delhi

Ministry of Consumer Affairs,

Food & Public Distribution,



----- Original Message -----
From: <manoj.kumar@sgcib.com>
To: <complaints@core.nic.in>
Cc: <core.complaints@gmail.com>
Sent: Saturday, December 20, 2008 6:36 PM
Subject: New Complaint Received from 27 March 2008 - CORE Centre


Dear Complaint Team, CORE Centre

There is a complaint updated.
Title : Fund transfer from HDFC to SBI
Complaint ID : 10813
Name : Manoj Kumar
Email : manoj.kumar@sgcib.com
Adddress : #4, 2nd floor Sudha Nilaya, 16th cross, Kaggadaspura,
Bangalore
96
City : Karnataka
State :
Zip : 560096
Phone :
Subject : 17
Business :
Individual :
Address :
City :
State :
Zip :
Phone :
Complaint: Hello All,

I transferred an amount of 5500 RS on 14 Jan 2008 to Visa Card no:
4317575024638323 through net banking. Name of recipient is Mrs. Manju
Das.
Her bank account is with SBI Nagpur branch and her A/C no is 11172288126.
She has not yet received money. She has checked with her bank several
times and even I checked with SBI, No money was credited to her account.
I
have complaint HDFC so many times and comp no is: 226470041. They are
saying money was credited on next very day 15 Jan 2008. Kindly take
necessary step to resolve this issue ASAP. Please let me know if you need
any further information.

I am not happy with HDFC at all. I am corporate customer of HDFC bank
since 2003 and they are not resolving the probleme. So please help me
reponsible person of SBI.


My Name : Manoj Kumar

My Account detail:

Bank Name: HDFC Bank
Branch: Gurgaon
HDFC AC no: 0901050178123



Thanks &amp; kind regards,

Manoj Kumar
Mob :0- 9341321485
Consequences :
Industry :
Want to contact : No




Dear Mr. Kumar,

Thank you for your co-operation.

This is with reference to your earlier e-mail regarding transaction done through Visa money transfer.

We have checked our records and find that the amount has been credited to SBI credit card 4317575024638323 on 15/01/2008.

We have addressed your grievance in a fair and equitable manner as per the policies and guidelines laid down by the bank. We trust that your issue has been resolved to your fullest satisfaction. However, if you are not satisfied with our response, you may approach the Banking Ombudsman appointed by Reserve Bank of India.

HDFC Bank - Leading Bank in India, Banking Services, Private Banking, Personal Loan, Car Loan[/url] for details of the Banking Ombudsman Scheme -2006 and procedure for lodging complaints.


Warm Regards,
Shamik Bhattacharjee
Customer Support
HDFC Bank Ltd.


"For faster resolution of your queries,kindly mention your Account Number/ Customer ID in all correspondence with us."

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HDFC Bank Ltd.

Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.



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