Dear Sir / Madam,

A ONLINE Transfer (through NetBanking) of RS 55000/- has been done on 03/11/09 from my CITIBANK Salary A/c (a/c no – 5176606225) to ICICI Bank (to Mr. Vikram Kumar V account, A/c no: 611901530919). I don’t know this person & this transaction happened without my knowledge & permission as I didn’t shared my login details, TPIN, IPIN with anybody.

On 09/11/2009 I noticed this problem when I checked my account balance. At the same time I personally visted CITBANK and submitted a written compliant. CITIBANK Team acknowledged & confirmed me that they will look into this matter & revert back soon. In the meatime they blocked my account

Also I know to login into Citibank Net Banking & Transfer Money you need atleast: Log in ID, Log in Password (IPIN), 3.Registration & Confirmation of payee on putting OAC revieved on your mobile no).

But its 20days now CITIBANK has not taken any serious action against the person nor provides the detail information to me. Nobody from CitBank Employee want to give the information in writing that fraud has taken place & only told that we are investigating it & will let you know once its over.

After no reply from Citibank for few days, I have also logged a compliant with Police & they have send a written letter to Citibank to explain the reason with proof. But Citibank has just submitted a letter explaining the general Net Banking process & the few details (like time of transaction, details of alerts send on my email & mobile, IP address from where the transaction happened etc)

But till now neither CITIBANK nor POLICE has taken this matter seriously (i.e. no action taken till now) & giving a chance to the culprit to use the money & run away. I am not sure the security followed with in CITIBANK but most of the time OUR Details/Accounts are operated by outsourced employee (who are working at low salaries) hence they may misuse the data to make fast money. But they are least worried & just trying to put the blame on myself.

These indicate public hard earned money is not safe in CITIBank. Bank response same as above & to register an FIR inorder to take this action to heigher level Police wants more information from bank or in other way trying to delay the issue.

If some body lost his/her hard earned money by the others mistakes what happen to a victim same is for me since from last 20 days I am not able to sleep well & under depression due to Financial Loss to me & my Family. If any thing happen to me the CITIBank is to be held responsible for that.

Incase you need orginal letter submitted to Citibank or Police pls let me know.

But I need your Intervention & support to resolve the issue & get back My Hard earned Money at the earliest.


Yours sincerely
Tarun Chaudhary
Mobile - 09711807178