I want to complain against the poor response of UTI mutual fund . I went to their office at Jaipur for information on redemption of the bonds my mother have in hername. The details of which are as follows UTI MASTER EQUITY PLAN 1995, UNIT CERTIFICATE NUMBER-400-95-1590333817, ONE THOUSAND UNITS of face value Rs. 10 each in the name of Mrs. Rani Kala. I had to visit their office 3-4 times before they hardly took any action. Then on my fourth visit they took a scanned copy and mailed it to some other office and told us that they will inform us within one day. Their call never came and after a week when i called back they again showed no concern. I had to go again to their office but again they told that they have no information on our bond. I was fed up and felt harrased so i lodged a complaint in their consumer complaint page whose details are as follows: Date : 25-Jul-2011 Query reference No. # 7/WC-46103. But its been more than 12 days and no reply from their side even. I am a working girl and my mother is a house wife, we cant manage to go to their office every now and then. Its like a mental harassment when we FIRST WENT TO THIE ROFFICE THE VALUE OF mutual fund was 60 and now it is 47-48, we are already in a loss of 13000Rs. due to their poor response. Please help us with the same. And show us the right path...


Thanks.
Prachi.