Dear Sir,

I am one of the customers of Birla Sunlife Mutual Fund with my folio no. as 1014006533.

I had applied online for the recently launched NFO of Birla Sunlife Gold Exchange Traded Fund. My transaction reference No. is BDAP1100336.
I had mentioned my D.P.’s name as ‘Kotak Securities Limited’, D.P. ID: IN300214;, Client ID: 15808696.

However on the allotment letter which I had received from BSLMF, the DP ID & Client ID Nos. were incorrectly appearing as IN302902 & 47204884.
Thus my Gold ETF shares were incorrectly deposited by the mutual fund into somebody else’s account.
I have done so much of follow up since last 2 months, written so many mails to their customer care ID, called up so many times to their call-center at 1800 270 7000; But they are only saying that they are doing the follow up with the concerned party & that the matter has been escalated to their highest authority.
I have got all the necessary proofs of investment, my mail correspondance to BSLMF in this regard. I have got a written copy of my complaint acknowledged by BSLMF’s local Vapi office, also.
I have done follow-up with Mr. Chaitanya, BSLMF's senior officer at Vadodara call center, who was following up the matter till date. I expect that at least all my principal amount with the highest NAV till date should be returned to me by BSLMF.

Can you please help me in resolving the issue?


Thanks & Regards,

Yours sincerely,



Sanjay Rathi
(+919909963058)