Dear sir,
I have been running after iciciprulife for a cheque for a few surrendered policy for the last 20 days. I submitted the policy for refund on 1st October 2010. My documents were 100% complete in all respect and i made sure with the staff in the iciciprulife office to ensure that. They promised that i would receive the cheque within 10 days max. It didnot and so i let even a few more days go by.
Now after 21 days too i am not getting the cheque and they are giving lame excuses and promising some more days.
I have therefore lost a lot of money because of this delay in payment on purpose.
I always get automated reply and there is actually no one looking at it.
Please tell me what to do.
I am copying their mail below.
On 10/22/2010 2:00 PM, ICICI Prudential Life Insurance Co. Ltd wrote:
> Dear Mr. Areef Ismail Rakhangi,
>
> We refer to your email dated 22nd October, 2010.
>
> Your concern pertaining to the surrender payout has been noted by us. We are looking into the matter and shall revert to you by 10 working days.
>
> Please contact us for further clarifications, if any.
>
> Yours Sincerely,
> Santosh Kesari
> Customer Service Manager
> ICICI Prudential Life Insurance Co. Ltd.
>
> ICICI Prudential has been recognized as India’s Most Customer Responsive Insurance Company for the 3rd time by Avaya Global Connect Awards 2010
> -----------------------------------------------------------------------------------------------------------------------------------------------------------
> ICICI Prudential LifeTime Super UIN 105L056V01 Policy Number 04103958
>
> ---------------Original Message------------------
> Subject: Re: Claims not being honoured in time Call ID # 27297731 Call ID # 27362136 Date Sent: 22-October-2010 Time Sent: 12:55:00 PM Sender ID: areefrakhangi@hotmail.com Message Text: Dear sir,
> I have been only getting automated reply for my query with no
> information or action to date.
> Please update me on the status so that i can work with a free mind and
> not keep worrying about my investment with you.
> Regards
> Areef
>
> On 10/22/2010 9:40 AM, ICICI Prudential Life Insurance Co. Ltd wrote:
> >
> > Dear Mr. Areef Ismail Rakhangi,
> >
> > We refer to your email dated 22^nd October, 2010.
> >
> > With regards to your concern pertaining to the surrender payouts, we
> > understand that there has been a continuous follow-up from your side.
> > We regret the inconvenience caused to you due to the delay.
> >
> > We are trying to resolve the matter to your satisfaction and hence
> > kindly be assured that we shall revert to you shortly.
> >
> > Please contact us for further clarifications, if any.
> >
> > Yours Sincerely,
> >
> > Rajiv Bhalla
> >
> > Customer Service Manager
> >
> > ICICI Prudential Life Insurance Co. Ltd.
> >
> > ICICI Prudential has been recognized as India’s Most Customer
> > Responsive Insurance Company for the 3rd time by Avaya Global Connect
> > Awards 2010
> >
> > -----------------------------------------------------------------------------------------------------------------------------------------------------------
> >
> > ICICI Prudential LifeTime Super UIN 105L056V01 Policy Number 04103958
> >
> > © 2010, ICICI Prudential Life Insurance Co. Ltd.
> >
> > Insurance is a subject matter of solicitation
> >
> >
> >
> > Want to BUY a new policy? click here
> >
> >
> >
> > ---------------Original Message------------------
> > Subject: RE: Claims not being honoured in time Call ID # 27297731 Date
> > Sent: 22-October-2010 Time Sent: 02:37:00 AM Sender ID:
> > areef@tadmur.com Message Text: Mr. Rajeev Bhalla.
> > Good morning.
> > I havenot received a word about whats happening. Please update me.
> > Regards
> >
> > Areef Ismail Rakhangi
> > System Administrator
> > Information Technology
> > ------------------------
> >
> > From: ICICI Prudential Life Insurance Co. Ltd
> > [mailto:lifeline@iciciprulife.com]
> > Sent: Wednesday, October 20, 2010 3:01 PM
> > To: Areef Ismail Rakhangi
> > Subject: Re: Claims not being honoured in time Call ID # 27297731
> >
> > Dear Mr. Areef Ismail Rakhangi,
> >
> > We refer to your email dated 20th October, 2010.
> >
> > With regards to your concern pertaining to the surrender payouts, we
> > understand that there has been a continuous follow-up from your side.
> > We regret the inconvenience caused to you due to the delay.
> >
> > We are trying to resolve the matter to your satisfaction and hence
> > kindly be assured that we shall revert to you shortly.
> >
> >
> > Please contact us for further clarifications, if any.
> >
> > Yours Sincerely,
> >
> > Rajiv Bhalla
> > Customer Service Manager
> > ICICI Prudential Life Insurance Co. Ltd.
> >
> > ICICI Prudential has been recognized as India’s Most Customer
> > Responsive Insurance Company for the 3rd time by Avaya Global Connect
> > Awards 2010
> > -----------------------------------------------------------------------------------------------------------------------------------------------------------
> > ICICI Prudential LifeTime Super UIN 105L056V01 Policy Number 04103958
> > © 2010, ICICI Prudential Life Insurance Co. Ltd.
> > Insurance is a subject matter of solicitation
> >
> >
> >
> >
> > Want to BUY a new policy? click here
> >
> >
> > ---------------Original Message------------------
> > Subject: Claims not being honoured in time Date Sent: 20-October-2010
> > Time Sent: 14:30:00 PM Sender ID: areef@tadmur.com Message Text: Dear sir,
> >
> > Greetings.
> >
> > This is with reference to ICICI prudential life insurance.
> >
> > My current Policy Number : 07244443 and the other two I surrendered.
> >
> >
> >
> > We surrendered our policy with complete documents 1st of October so
> > that we will get the money within ten working days.
> >
> > Now whats happening is that every time we call them up they give us a
> > new date.
> >
> >
> >
> > The cheque should have been given to us by 13th of the month
> > considering two non working days.
> >
> > Everyday they only keep assuring us and not delivering the cheque.
> > When we went to the office there were several people with such complaints.
> >
> > Now I want to complain really. But whom to complain.
> >
> >
> >
> > Is there anyone listening for the undue delay in delivering the
> > cheque. Is there some form of misappropriation of funds or new we are
> > not being told about.
> >
> > Remember that the money is critical and we have commitment at other
> > places.
> >
> > Is anyone listening.
> >
> > I would be only considered heard if my cheque is received immediately
> > and a reply received to this email.
> >
> >
> >
> > Areef Ismail Rakhangi
> >
> > System Administrator
> >
> > Information Technology
> >
> > 11
> >
> > Email address : areef@tadmur.com GSM: +974 543 3692 Tel: +974 486 9911
> > Ext.314 Fax: +974 486 3385
> >
> >
> >
> >
> >
> > Attachments: image001.jpg CC Receipients:
> > Attachments: CC Receipients:
>
> Attachments: CC Receipients: