HI,

I am following up for the following redemption proceeds from more than 2 months but still awaiting for my money.

See the details below. Please help.

Thanks
Seema Agarwal
9830190388


From: Agarwal, Seema (GE Energy, Non-GE)
Sent: Wednesday, June 23, 2010 3:41 PM
To: 'ENQUIRY@ICICIPRUAMC.COM '
Cc: 'sebiero@sebi.gov.in'; 'sebi@sebi.gov.in'
Subject: FW: RE: RE: Redemption of Icici Prudential Tax Plan-Dividend......Service Ticket ID - 8001578301



Hi ,



I had sent the 2 Indemnity bonds on 09/06/2010 through DTDC courier,



But I have not yet received the Duplicate warrant.



I called up your customer care yesterday but they were unable to tell me the status. Instead they lodged a complaint vide # 8001632644 and promised to send the warrant in 2 days.



Hope there will be no miss this time.



I am in urgent need of money. Please send the warrant at the earliest.



Thanks

Seema Agarwal

9830190388


--------------------------------------------------------------------------------

From: ENQUIRY@ICICIPRUAMC.COM [mailto:ENQUIRY@ICICIPRUAMC.COM]
Sent: Tuesday, June 08, 2010 5:10 PM
To: Agarwal, Seema (GE Infra, Energy, Non-GE)
Subject: RE: RE: RE: Redemption of Icici Prudential Tax Plan-Dividend......Service Ticket ID - 8001578301



Dear Investor,



Thank you for writing to ICICI Prudential Mutual Fund.



As per the telephone conversation with one of our customer service executive today, we believe that all your queries have been resolved.



Hence, we request you to provide us with the attached Indemnity Bond (separate for each folio) in order to issue the duplicate warrant.



For any further assistance, kindly contact us on our customer care helpline

1800 222 999 (Toll free) using MTNL/BSNL lines and 1800 200 6666 (Toll Free) using NON MTNL/BSNL lines or write to us on enquiry@icicipruamc.com.



Warm Regards,

Afira.Abeda

Customer Service

ICICI Prudential Mutual Fund





To know your Portfolio value SMS BAL to 56767234







Original Text

From:
Seema.Agarwal@ge.com

To:
ENQUIRY@ICICIPRUAMC.COM

CC:
sebiero@sebi.gov.in ;sebi@sebi.gov.in

Sent:
04.06.10 18:02:55

Subject:
RE: RE: Redemption of Icici Prudential Tax Plan-Dividend......Service Ticket ID - 8001578301



Hi,



The signature on the attached POD is not mine that you can verify from
your records very well. Moreover my full address is not mentioned on the
POD. How could I believe that the cheques were delivered to somebody.
Cal-25 is a big territoryand there might be "N" number of Seema Agarwal
in Cal-25. In the previous mail you mentioned that the cheques were
delivered on 5/05/10 but I do not see any date of delivery on the POD.



Do not try to goof up the issue. You cannot escape from your
responsibility by simply providing the POD.



What for your customer care is good?



1) Wrong information

2) Delay in responding to the customer complaints



I again request you to stop those cheques immediately and issue me fresh
cheques and send to me at my new address immediately.



Thanks

Seema







________________________________

From: ENQUIRY@ICICIPRUAMC.COM [mailto:ENQUIRY@ICICIPRUAMC.COM]
Sent: Friday, June 04, 2010 4:37 PM
To: Agarwal, Seema (GE Infra, Energy, Non-GE)
Subject: RE: RE: Redemption of Icici Prudential Tax Plan-Dividend



Dear Investor,



Thank you for writing to ICICI Prudential Mutual Fund.



We wish to re-iterate that we have despatched the redemption cheque to
your registered address on May 04, 2010. Please find attached herewith
the Proof of delivery number for the same.



We sincerely regret for the wrong information provided by our customer
service executive on May 11, 2010.



We have recorded your issue regarding paid/unpaid status of cheque. The
details of the same are given below if you like to refer to them in
later communications



Service Ticket ID - 8001578301



We shall revert to you soon.



For any further assistance, kindly contact us on our customer care
helpline

1800 222 999 (Toll free) using MTNL/BSNL lines and 1800 200 6666 (Toll
Free) using NON MTNL/BSNL lines or write to us on
enquiry@icicipruamc.com.



Warm Regards,

Afira.Abeda

Customer Service

ICICI Prudential Mutual Fund







To know your Portfolio value SMS BAL to 56767234







Original Text

From:

Seema.Agarwal@ge.com

To:

ENQUIRY@ICICIPRUAMC.COM

CC:

sebiero@sebi.gov.in ;sebi@sebi.gov.in

Sent:

02.06.10 15:34:41

Subject:

RE: Redemption of Icici Prudential Tax Plan-Dividend


Dear Madam,



I logged a query on 6th May-2010 and receiving the reply on 27th May,
i.e. 21 days later. In between I wrote toyou on 11th May, 2010 and
received the attached reply on 17th.



To my utter surprise on 11th May I called up ur Customer care dept. and
they confirmed that the cheques have been returned from my old address
and they advised me to give me a letter for change of address. I
deposited the letter on 14th may and my address got changed on 18th May.

On 19tn May I againcalled up ur customer care dept and they confirmed
that the cheques have been dispatched to my new address thru First
Flight courier. But till date I have not yet received the same.



Now You are saying that the cheques were received by Mr. S Agarwal on
5th May, 2010. You are requested to kindly locate those cheques
immediately or stop the payment of those cheques immediately. Because I
have not received the cheques.



I am surprise how can u be so relaxed in taking the actions against the
customer complaints.



Thanks

Seema

9830190388



Cc: SEBI: I would request you to kindly interveneinto the matter, so
that I can receive my money back.....Thanks....Seema







________________________________

From: ENQUIRY@ICICIPRUAMC.COM [mailto:ENQUIRY@ICICIPRUAMC.COM]
Sent: Thursday, May 27, 2010 9:48 AM
To: Agarwal, Seema (GEInfra, Energy, Non-GE)
Subject: RE: Redemption of Icici Prudential Tax Plan-Dividend



Dear Investor,

Thank you for writing to ICICI Prudential Mutual Fund. We regret the
delay in responding to you.

We wish to inform you that both the redemption cheques under folios
2265259/43 and 2267401/19 have been despatched to your registered
address on May 4, 2010 via First Flight courier number e13936710 and
e13936711. The same has been received by Mr. S Agarwal on May 5, 2010.



For any further assistance, kindly contact us on our customer care
helpline at 1800 222 999 (BSNL/MTNL lines) or 1800 200 6666(non
MTNL/BSNL lines) from 9 am to 6 pm, Monday to Saturday. Alternately, you

can also email us at enquiry@icicipruamc.com



Yours Sincerely

Nitya S

Customer Service Executive

ICICI Prudential Mutual Fund









To know your Portfolio value SMSBAL to 56767234







Original Text

From:

Seema.Agarwal@ge.com

To:

enquiry@icicipruamc.com

CC:



Sent:

06.05.10 16:47:27

Subject:

Redemption of Icici Prudential Tax Plan-Dividend


Hi,



I had submittedthe redemption request for the following 2 mutual funds
on 29th April,2010. But the amount has not yet been credited to my
account.



Folio number: 2265259/43......................709.975 Units

Folio Number: 2267401/19......................532.481 units



Please look into same.



Thanks

Seema Agarwal

9830190388