Complaint Details
Reason for Complaint - Without intimation claim rejection and file closed
Complaint Rating 9(in a scale of 1 to 10)
Name of the Company - Bharti AXA
Name of the Company Employee Mr. Kamil
Complaint Details Claim rejection and claim file closed by BHarti AXA without intimation
Sub: Claim rejection and claim file closed by BHarti AXA without intimating the consumer or Mehar Automobiles.
Dear Sir,
With due regards I would like to inform you about the worst Insurence claim service given by Bharti AXA Insurance company. It’s so worst that I cannot tolerate now, so am writing you the details:
Insurance Policy - FPV/I0253001/14/04/D51413
Insurance Company name - Bharati AXA
Surveyor Name - Mohd. Kamil(9891990949)
Surveyor Head - Pankaj (9560711136)
Claim Number - C0044776
Maruti Service Center - Mehar Automobiles(Sahibabad)
Car Model - Alto
Number - UP14AK - 0749
I went to Mehar automobile for the repair of my accidental car, I submitted my Insurance policy papers to Mehar Automobiles for the claim. Next day one surveyor (Mohd. Kamil) came from Bharti AXA and he called me on mobile for the details and I provided him all details. He said only one side claim can be approved and disconnected the call. Then I approached Mehar automobiles to know what exactly happened for the claim and they told me that surveyor is giving only one side of the claim, though car was damaged on both sides.
Finally, I accepted the offer for only one side of claim and I got my car repaired. When I went to collect the car, Mehar Automobiles told me that Insurance company closed my claim file without intimation and they charged 2000 Rs/ for the damage repair.
During this period my car was in Mehar automobiles for one week and I was mentally depressed and wasting my time and money only because of irresponsible and pathetic behaviour showed by Bharti Axa Insurance Company.
Thanking You.
Truly Yours,
Sumit Tyagi
16/363 MIG flats
Vasundhara Ghaziabad UP 201012
Mob - 9212783684
Solution of your complaint I Think that I should get claim amount for both the sides of Car --
Action I will go to the consumer court if my problem can not solve.
.


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