Dear Sir,
I had purchased a Samsung Monitor. it was not working from
18th july so i complained to samsung customer care , They sent an engineer
to my home. He checked and said that we will repair it in 2-3 days.nd take
my monitor to thie service center. till 1 week they did'nt give me any
response.then I had make call to service center and ask what is exact
condition they said we waiting for your monitor part which is fault.till
then I am calling them regular but they are not pick up phone.when they pick
up phone said we are very busy and don't call us when we have free time your
monitor have been repaired .
When i have called to customer care regarding this. they don't give me any
response.
Now i thought why i purchased of samsung product. In future i will never
purchase samsung product
please help me what should i do for this...................


BP NO. 8411046472
M. NO. 9910129719

Thanks

I purchased a 19 inches lcd monitor on january 2008... six months back i found some display problem in my monitor... And right then i filed a complaint about that...Around 10 technicians have come to my home so far and none of them resolved my problem... And finally i was asked to bring the monitor to the nearest service centre... Two months before i went there with my monitor and they kept my monitor with them for 5 days... After that, i phoned them and they told the display board is defective and it needs to be replaced... They asked me to wait for 20 days to receive a new display board... I did wait... That board didnt match my monitor...So i was asked to wait another 20 days for another new board...But the same result... So finally they promised me to replace mine with a new one and they told, for that i need to wait for 20 days... I waited for a month for replacement but no call received regarding that... So i phoned them and now they telling The replacement approval is declined and they askin me to wait for another 7 days for a new board...
I have totally lost all my faith on them... My warranty period is still alive... So kindly turn your attention towards this case and solve it ASAP...
My complaint number is BP NO: 8409132667...:D

Dear Sir,

Pls. provide us your complete contact details with your email ID. Please provide us the details related to product, also about the date of purchase, with the date on which you have submitted the product with the service centre.

Purchased on : Jan - 30 - 2008
contact id : kishore86@ymail.com
mob.no : 9841556749
monitor model : Samsung 19 " sync master 932 nw
warranty period : 3 years
lcd serial number : Pe19hhbq100183k
model code : Ls19pensfmxtp

for the past two months, i have been visiting to that samsung service centre .......... I'm not sure about the date i submitted my monitor there......

:d

Dear Mr. Kishore,

Pls. send a complaint letter to the Head Office of the Co. and wait for the response for 15 days. Don't forget to keep a copy of that letter. Revert back soon after getting any response from them.

This complaint is regarding the 18.5” LCD purchased by me on April 10, 2009. The Model Number is 943swx.

While cleaning its front panel, the scratches start appears on it. I registered a complaint regarding this problem and the B.P. No. is 8406743812. After several complaints, it was replaced by you on June 05, 2009.

After a few days, the same problem appears with the new one. While cleaning its panel with cotton, the scratches appear on the upper side of the panel as well as on stand.

The panel was replaced in July 2009 and the same problem persists. That means, your company is manufacturing low quality products to earn more profits and is not thinking about customer satisfaction.

I have already spoken with Mr. Chirag, Ms. Kusum Aggarwal and Mr. Verma regarding this problem. I have been told that an engineer will visit my place. Finally, he visited to examine the problem on June 29, 2009 and told me this problem is occurring because there is a lot of shine on the panel and wants a letter from me with detailed description of my problem. I wrote a letter and handed over to him.

I have already registered a complaint at National Consumer Helpline and the Docket Number is (238706900009).

My contact number and email address are:

Cell Number- 9873145930
Email- sk1898@gmail.com

Please provide me some resolution to my problem at the earliest.

Thanks in advance.

Hi,

I have not received any reply to my complaint. Please assist.

Rgds,
Sushil

Hi,

Its been abt 20 days, haven't recd. any response to my complaint dated Sep 03, 2009.

I am online rght now, plz resolve my problem....

Regards,
Sushil Kr.

Purchased on : Feb 2007
contact id : manojgeetu@gmail.com
mob.no : 9910129719
monitor model : Samsung 19 " sync master 794 mg
warranty period : 3 years

On 18 July I submitted complaint

Originally Posted by advocate

Dear Sir,

Pls. provide us your complete contact details with your email ID. Please provide us the details related to product, also about the date of purchase, with the date on which you have submitted the product with the service centre.

Dear Sir,
My name is Manoj Kumar
Address Ext. 30 Block House No. 499 Trilok Puri Delhi-91
Email :manojgeetu@gmail.com
Mobile No. 9910129719

Purchased on : 18th Feburary 2007

On 18 July 2009 I submitted complaint in samsung customer care

Originally Posted by Unregistered

Purchased on : Feb 2007
contact id : manojgeetu@gmail.com
mob.no : 9910129719
monitor model : Samsung 19 " sync master 794 mg
warranty period : 3 years

On 18 July I submitted complaint

Dear All,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there. The address is:

The Managing Director,
Samsung Electronics Co.Ltd.,
7th & 8th Floor, IFCI Tower,
61, Nehru Place, New Delhi.

Originally Posted by advocate

Dear All,

To get any solution for your complaint kindly send a complaint letter to the Head Office of the Co. Send it through registered post and keep a copy of that letter also. Hope you will get any positive response from there. The address is:

The Managing Director,
Samsung Electronics Co.Ltd.,
7th & 8th Floor, IFCI Tower,
61, Nehru Place, New Delhi.

Hi,

So far, I have already 3 letters at their Nehru Place address mentioned by you. All the letters were sent through Courier. In August, I got a call from them and said that they will follow up on my complaint. The last letter was sent to them on September 27, 2009. Till date, nothing has been done.

I could not locate their CEO's email address to escalate my problem. Please let me know, how I can resolve this problem at the earliest.

Thanks,
Sushil Kumar
Cell Number- 9873145930
Email- sk1898@gmail.com

Dear Mr. Kumar,

Just send a notice to the Co. at above mentioned address on the name of MD of the Co. Give them a time frame of maximum 15 days to give you any positive response in that time frame. Also mention that if they are not going to provide you any help in that time period, you are going to file your complaint in Consumer Forum.

Originally Posted by advocate

Dear Mr. Kumar,

Just send a notice to the Co. at above mentioned address on the name of MD of the Co. Give them a time frame of maximum 15 days to give you any positive response in that time frame. Also mention that if they are not going to provide you any help in that time period, you are going to file your complaint in Consumer Forum.

Hi,

I have already mentioned that in my letter. Please find below the copy of that letter:


This complaint is regarding the 18.5” LCD purchased by me on April 10, 2009. The Model Number is 943swx.

While cleaning its front panel, the scratches start appears on it. I registered a complaint regarding this problem and the B.P. No. is 8406743812. After several complaints, it was replaced by you on June 05, 2009.

After a few days, the same problem appears with the new one. While cleaning its panel with cotton, the scratches appear on the upper side of the panel as well as on stand.

The panel was replaced in July 2009 and the same problem persists. That means, your company is manufacturing low quality products to earn more profits and is not thinking about customer satisfaction.

I have already spoken with Mr. Chirag, Ms. Kusum Aggarwal and Mr. Verma regarding this problem. I have been told that an engineer will visit my place. Finally, he visited to examine the problem on June 29, 2009 and told me this problem is occurring because there is a lot of shine on the panel and wants a letter from me with detailed description of my problem. I wrote a letter and handed over to him.

I got a call from Consumer Forum (Ms. Rajni), who told me to provide 10 days time to you for resolving this problem and to file a case on August 17, 2009. I will file a case to claim the refund along with the compensation for the inconvenience caused to me.

Now, please let me know that how can I resolve this problem?

Thanks,
Sushil Kumar

Dear Sirs



This is regarding the complaint for a SAMSUNG Monitor : Model : 943NWX ,
Model Code : LS19MYNKF/XTP with Serial Number : MY19HMDQ424860J. We had
purchased this Monitor 4 months ago and its covered under warranty.



The Monitor stopped functioning since September 25 , 2009 and we lodged a
complaint with Samsung on September 26, 2009 and our complaint number was #
8407752966.



The service engineer Mr. Rahul Aggarwal (Mobile# 9971196357) from FSC Okhla
Phase - I, New Delhi working under Mr. P.K Mohan (Mobile # 9910368562) came
to our office and informed us on October 26 , 2009 that it will take 3 more
days to get the Monitor replaced.



Till today : despite our more than Till today 1000 reminders , numerous
telephone calls : The monitor is still faulty and a big loss for us.



We are shocked by the quality of service provided by Samsung and talking
customers for a ride.



No one cares to give us a clear reply and no even cares to pick up the phone
and despite sending more than 1000 mails : the only reply we receive is an
automated message .



Is this what SAMSUNG world class service is providing to customers : One has
to make sure that Indians are not made fools by a Korean MNC.



This is a way a Korean MNC makes fool of Indians . You can imagine how much
of loss we have already incurred because of non availability of a computer
system .



Regards,

Manish



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NEW DELHI, INDIA.