Dear Sir,

I've been sending mails to Viewsonic to get a paid service for my LCD monitor (Monitor is not getting switched on) from Dec-2010. Though i'm getting responses from Viewsonic asking me to wait for 5-7 business days, there is no response/serive after that. I've been struggling to get my monitor repaired for the past 3 months.

I'm getting mentally pressured due to this, as lot of my work is getting backlogged.

Request you to interfere & help me to get a proper solution.

Note: I'm attaching the previous communications happened between me & Viewsonic.
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From: Sandhya Singh [mailto:Sandhya.Singh@in.viewsonic.com]
Sent: Friday, February 25, 2011 5:29 PM
To: vandana.mishra@intarvo.com
Cc: Service In; A.N.Partha
Subject: RE: Viewsonic monitor problem - Paid service request

Dear Vandana,
Need your support to proceed it immediately

Thanks & Warm Regards,
Sandhya Pratap Singh
National Coordinator - CSD

ViewSonic Technologies India Pvt Ltd
Unit No - 2,3 & 4(GF), Tribhuvan Complex
Iswar Nagar Mathura Road,
New Delhi - 110065, India
Tel : +91-11-42603195 – 97
Fax: +91-11-42603198
E-mail –sandhya.singh@in.viewsonic.com
New Toll Free Number - 1800-266-0101 / 011 66035500





From: A.N.Partha [mailto:an_partha@hovservices.in]
Sent: Friday, February 25, 2011 3:44 PM
To: Sandhya Singh
Cc: Service In
Subject: FW: Viewsonic monitor problem - Paid service request

Dear Ms. Sandhya,

I’ve been struggling to get my Viewsonic monitor serviced from December last year.

I’ve been sending mails & talking to Viewsonic through helpline, but in vain. I’m loosing patience & thinking of getting into legal ways of proceeding.

Before that, is it possible for you to provide some immediate support? Please let me know.

Please go through the below mail sequence to have the complete details of my issue.


Thanks & Regards,
A.N.Parthasaradhi
Asst.Manager - Operations
UHC_RRMO Projects
HOV Services Ltd.
Handset: +91-9840720230
Desk: +91-44-42249739
an_partha@hovservices.in

________________________________________
The information contained in this message, including any attachments, is attorney privileged and/or confidential information intended only for the use of the individual or entity named as addressee. The review, dissemination, distribution or copying of this communication by or to anyone other than the intended addressee is strictly prohibited. If you have received this communication in error, please immediately notify the sender by replying to the message and destroy all copies of the original message.
________________________________________

From: Service In [mailto:Service@in.viewsonic.com]
Sent: Saturday, February 12, 2011 11:16 AM
To: A.N.Partha
Subject: RE: Viewsonic monitor problem - Paid service request

Dear Valued Customer,

Thank You for contacting ViewSonic India Technical Support.

We have escalated your requeste to our respactive concern department.

Our Service engineer will contact you within 5/7 Business Days to address the issue.

We can be reached on this email address or through phone on our Toll free No 1800-266-01-01 Toll No:- 011-660-35500

Have a Great Day Ahead.

Thanks & Regards
ViewSonic India Technical Support
________________________________________
From: A.N.Partha [mailto:an_partha@hovservices.in]
Sent: Fri 2/11/2011 4:47 PM
To: Service In
Subject: RE: Viewsonic monitor problem - Paid service request
Yes I need paid service immediately.


Thanks & Regards,
A.N.Parthasaradhi
Asst.Manager - Operations
UHC_RRMO Projects
HOV Services Ltd.
Handset: +91-9840720230
Desk: +91-44-42249739
an_partha@hovservices.in

________________________________________
The information contained in this message, including any attachments, is attorney privileged and/or confidential information intended only for the use of the individual or entity named as addressee. The review, dissemination, distribution or copying of this communication by or to anyone other than the intended addressee is strictly prohibited. If you have received this communication in error, please immediately notify the sender by replying to the message and destroy all copies of the original message.
________________________________________

From: Service In [mailto:Service@in.viewsonic.com]
Sent: Friday, February 11, 2011 4:25 PM
To: A.N.Partha
Subject: RE: Viewsonic monitor problem - Paid service request

Dear Valued Customer,

Thank You for contacting ViewSonic India Technical Support.

For diagnosing the problem we will charge 550+Service tax & if it components replaced then the charges will be 750+service tax.

For other major parts we will provide you the quotation after diagnosing the monitor.

Please let us know incase you require this paid services from ViewSonic, So that we can send the engineer to resolve the problem.

We can be reached on this email address or through phone on our Toll free 1800-266-01-01 Toll No: 011-660-35500.

Have a Great Day Ahead.

Thanks & Regards
ViewSonic India Technical Support
________________________________________
From: A.N.Partha [mailto:an_partha@hovservices.in]
Sent: Fri 2/11/2011 4:16 PM
To: Service In
Subject: RE: Viewsonic monitor problem - Paid service request
I need paid service. Following are the details:

1. Customer Name : A.N.Parthasaradhi
2. Phone no with STD code : +91-9840720230
3. Full Address with city and state name : No. 6, Periyar street,
Kumaran Nagar, Kamaraj Nagar,
Avadi, Chennai – 600078.
Tamil Nadu.
4. Model and Serial No of Product : VA1903wm
QK3071521382
5. Description of problem : Monitor is not getting switched on. No problem with the power supply & cables.

I am ok with the charges. Please send the engineer as soon as possible & fix the issue.



Thanks & Regards,
A.N.Parthasaradhi
Asst.Manager - Operations
UHC_RRMO Projects
HOV Services Ltd.
Handset: +91-9840720230
Desk: +91-44-42249739
an_partha@hovservices.in

________________________________________
The information contained in this message, including any attachments, is attorney privileged and/or confidential information intended only for the use of the individual or entity named as addressee. The review, dissemination, distribution or copying of this communication by or to anyone other than the intended addressee is strictly prohibited. If you have received this communication in error, please immediately notify the sender by replying to the message and destroy all copies of the original message.
________________________________________

From: Service In [mailto:Service@in.viewsonic.com]
Sent: Friday, February 11, 2011 11:02 AM
To: A.N.Partha
Subject: RE: Viewsonic monitor problem - Paid service request


Dear Valued Customer,

Thank You for contacting ViewSonic India Technical Support.

We need the following details to Support the case as out of warranty.

1.Customer Name
2.Phone no with STD code
3.Full Address with city and state name
4.Model and Serial No of Product
5.Description of problem

For diagnosing the problem we will charge 550+Service tax & if it components replaced then the charges will be 750+service tax.
For other major parts we will provide you the quotation after diagnosing the monitor.
Please let us know incase you require this paid services from ViewSonic, So that we can send the engineer to resolve the problem.

We can be reached on this email address or through phone on our Toll free No:-1800-266-01-01 Toll No:-011-660-35500.

Have a Great Day Ahead.

Thanks & Regards
ViewSonic India Technical Support
________________________________________
From: A.N.Partha [mailto:an_partha@hovservices.in]
Sent: Thu 2/10/2011 8:46 PM
To: Service In
Subject: FW: Viewsonic monitor problem - Paid service request
Dear Team,

I need support immediately. Please provide me PAID SERVICE. I have misplaced the Invoice & currently do not have it.

Following are the details again:
Model # - VA1903wm
Serial # - QK3071521382

Address:
No. 6, Periyar street,
Kumaran Nagar, Kamaraj Nagar,
Avadi, Chennai – 600071.
Ph: +91-9840720230



Thanks & Regards,
A.N.Parthasaradhi
Asst.Manager - Operations
UHC_RRMO Projects
HOV Services Ltd.
Handset: +91-9840720230
Desk: +91-44-42249739
an_partha@hovservices.in

________________________________________
The information contained in this message, including any attachments, is attorney privileged and/or confidential information intended only for the use of the individual or entity named as addressee. The review, dissemination, distribution or copying of this communication by or to anyone other than the intended addressee is strictly prohibited. If you have received this communication in error, please immediately notify the sender by replying to the message and destroy all copies of the original message.
________________________________________

From: A.N.Partha [mailto:an_partha@hovservices.in]
Sent: Tuesday, January 04, 2011 3:28 PM
To: 'Service In'
Subject: RE: Viewsonic monitor problem - Paid service request

Dear Team,

I currently do not have the invoice with me. Seems to be misplaced.

Please provide me PAID SERVICE ASAP.



Thanks & Regards,
A.N.Parthasaradhi
Asst.Manager - Operations
UHC_RRMO Projects
HOV Services Ltd.
Handset: +91-9840720230
Desk: +91-44-42249739
an_partha@hovservices.in


From: Service In [mailto:Service.In@tw.viewsonic.com]
Sent: Monday, December 27, 2010 3:16 PM
To: A.N.Partha
Subject: RE: Viewsonic monitor problem

Dear Valued Customer,

Thank You for contacting ViewSonic India.

As per the Serial No provided your product is Out of warranty.

Please send us the invoice copy(Bill) of purchase accordingly we will help you out at our best.

We can be reached on this email address or through phone on our Toll free No 1800-266-01-01 Toll No:-011-660-35500.

Have a Great Day Ahead.

Thanks & Regards
ViewSonic India Technical Support
________________________________________
From: A.N.Partha [mailto:an_partha@hovservices.in]
Sent: Fri 12/24/2010 4:13 PM
To: Service In
Subject: Viewsonic monitor problem
Dear Team,

I have a problem with my Viewsonic Monitor. It takes atleast 10-15 minutes to display. All the power cables are perfect. Following are the details of my Monitor:

Model # - VA1903wm
Serial # - QK3071521382

Address:
No. 6, Periyar street,
Kumaran Nagar, Kamaraj Nagar,
Avadi, Chennai – 600071.
Ph: +91-9840720230

As I understand the warranty got expired, provide me with the paid service ASAP.

This is very very urgent.


Thanks & Regards,
A.N.Parthasaradhi
Handset: +91-9840720230
an_partha@hovservices.in


Confidentiality Notice: This transmittal is a confidential communication. If you are not the intended recipient, you are hereby notified that you have received this transmittal in error and that any review, dissemination, distribution or copying of this transmittal is strictly prohibited. If you have received this communication in error, please notify this office immediately by reply and immediately delete this message and all of its attachments, if any.