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Issues with vodafone

This is a discussion on Issues with vodafone within the Mobile forums, part of the Technology category; I have recharged (by calling 12426) my vodafone mobile no 9052626622 for V2V 10p/minute offer on 22nd of April. Amount ...

  1. #1
    shankar_chamalla is offline Junior Member
    Join Date
    Jun 2012
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    2

    Default Issues with vodafone

    I have recharged (by calling 12426) my vodafone mobile no 9052626622 for V2V 10p/minute offer on 22nd of April. Amount was debited from the main balance but offer is not activated and then I have raised a SR with Vodafone and after few days I have again recharged for the same offer (even though the earlier raised issue in not resolved) and the same story - amount was debited but offer is not activated and again raised a request for the same issue.

    Till now I have raised so many SRs but they have never acted upon them. After repeated phone calls they have credited one 26rs and for the other 26rs I was promised that offer would be activated but haven't seen any progress till today.

    Keep on calling them and they tell some story but no resolution. Apart from that I have recently received a message (got this message) which says that for next 90 days my calls will be charged at 2sec@1p even that was not activated on my number.

    Till now I have raised more than 10 requests. If needed I can provide all those numbers.

    Thanks,
    Shankar.

  2. #2
    Angleyez is offline Junior Member
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    Mar 2012
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    Default

    Worst experience in the vodafone stores.The people there have a badge saying "HAPPY TO HELP" but instead they have big question marks on their faces...VODAFONE LOVES ONLY SPONSORING EVENTS BUT THEY ARE BIG LOSERS IN CUSTOMER SATISFACTION.

  3. #3
    vodafoneindia is offline Banned
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    Dec 2009
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    Default

    Hello Shankar,

    We wish to inform you that Vodafone to Vodafone for 10paisa per minute will be activated by the end of the day. Please note that it will be valid for 90 days.

    Regards,
    Vodafone Customer Care.

  4. #4
    shankar_chamalla is offline Junior Member
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    Jun 2012
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    Default

    Thanks ...the issue is resolved. But this should have been done long back by the Customer Care...anyways..thanks a lot once again

    Regards,
    Shankar.

  5. #5
    vodafoneindia is offline Banned
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    Dec 2009
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    Default

    Hello Shankar,

    We're happy to help! Thanks for getting in touch with us.

    Regards,
    Vodafone Customer Care

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