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Thread: Vodafone

  1. #16
    adv.singh is offline Senior Member
    Join Date
    Jan 2010
    Posts
    2,001

    Default vodaphone

    Hi, My vodaphone no is 9628180667 .I found all of sudden today on the eed holiday
    28-11-09 that my inbox of SMS is showing some English Dictionary and Grammer. I
    checked my inbox and found that on 26-11-09 without my consent or order they have
    activated the english teching services and have deducted 30/- from my account.This
    is totally rediculous and unexceptable.I called Voda customer Care but they are very
    rude and didnot help me.Some how I cancelled through back SMS this unwanted service.
    but I want my money back which is already deducted without my permission.The Company
    should immediately stop this thug activity of snatching money from poor customers.
    Ravindra Kumar misra

  2. #17
    adv.singh is offline Senior Member
    Join Date
    Jan 2010
    Posts
    2,001

    Default vodafone

    Resp Sir,

    Sub: Complaint of fraud and using illegal means against VODAFONE

    If a Mobile is switched on and has full network then incoming call should be
    received.
    But even if we have a full network we still donot get a call.
    Instead we get an sms asking us to send "GET" to 53303 to get details after
    15 mins or 1 hr.
    And my cell is on my desk the whole day and i receive many calls.
    And at the time that is mentioned in the sms my cell was free and had full
    network.
    This sms itself notifies that we had a missed call at so and so time.
    This sms costs Rs.3.

    So sir if my battery and network is full then I should directly get a call.
    They are cheating customers openly now.
    I want to file a case. What are the expenses involved?

    And this is happening to all my 4 billing numbers and to many of my friends
    too who are vodafone customers I can provide you with their contact also.
    You can verify.

    But first i need to file a case so pls help me out.

  3. #18
    adv.singh is offline Senior Member
    Join Date
    Jan 2010
    Posts
    2,001

    Default Complaint against vodafone connection

    The Consumer Court,

    New Delhi

    Respected Sir,

    I wish to inform you that I am working with FORE School of Management, B-18,
    Qutab Institutional Area, New Delhi-110016 as a Steno-Typist attached with
    Senior Faculty/Faculties respectively, since 3rd November, 1996. On about
    2002-2003 I have purchased a handset from a Shop (Prashant Communication,
    Naraina, New Delhi-110028). The handset was a Nokia made and connection was
    a Hutch/Vodafone. The customer care of Hutch/Vodafone's at Okhla, New
    Delhi-110019 has not given me any such code number and also given me any
    such password number for top secret purposes, at the time of purchasing.



    My Mobile Connection No. is 9811735335, model no. is NOKIA 3315 alongwith a
    one year validated Insurance Guarantee Card of a Insurance Company, viz.,
    Oriental Insurance Company, New Delhi.



    Instead of, Hutch Vodafone Office are disturbing me many times at my
    house/office and even my mobile number is given by them to many Retailers/
    Marketing Offices/Shops/Broadband Connection Offices/Banks and so many
    peoples they had interested to them for their personal purposes.



    On September 2009, as my mobile has misplaced and lost by me in the
    Inderpuri Market, I had filed a FIR(NCR) at our nearest P.S. Inderpuri, New
    Delhi-110012. Their Head Office at ITO is also said that it is not possible
    for searching the same and may be talked to P.S. at Inderpuri.



    You are requested to expedite the matter and oblige.

    Yours sincerely,

    Thanking you,

    SANJOY BHOWAL

  4. #19
    guest is offline Member
    Join Date
    Feb 2010
    Posts
    41

    Default

    Hello ,

    i have got a call from a Vodafone vendor for bill payment ,after that i
    have paid cash bill to Hi-Tek syndicate guy (Sudhir) on 21st of November
    ,But still my payment is not updated with Vodafone and also my phone is
    not working since last one week .i am depressed please help me.

    Thanks & Regards
    Prashant Singh
    Central Deskside Support
    Hindustan Coca-Cola Beverages Pvt. Ltd.
    Orchid Center-3rd Floor,DLF Golf Course Road,
    Sector 53,Gurgaon-122001,Haryana
    Phone:Direct : +91-124-4705711
    Mobile: +91-9953177739
    Board: +91-124- 4705711/Ext: 5711

  5. #20
    adv.singh is offline Senior Member
    Join Date
    Jan 2010
    Posts
    2,001

    Default Vodafone customer care

    Dear concern,
    I have taken a vodafone number 9582067776 on 28/11/2009 .It was working fine for few
    days(2 to 3 days).Then after its outgoing call is been barred.After several tries no
    one from the customer care is responding against this matter.It is really
    disheartning that such a big brand has so poor customer care.out going call from my
    number is still barred.Kindly look into this matter seriously as no one is
    responding me from the service provider.


    Thanks & Regards
    Fahad Hashmi

  6. #21
    adv.singh is offline Senior Member
    Join Date
    Jan 2010
    Posts
    2,001

    Default Paying Monthly rent for nothing

    Sir,


    Last year I subcribed to a Vodafone postpaid service (9899500589) in
    Delhi and in Vodafone's rquest I fixed an ECS/direct debit from my HDFC bank
    account. I am not being using this number since 10-12 months, I tried to
    close this unwanted Vodafone postpaid several times but in vain. I stay in
    kolkata at present. Both(Vodafone kolkata and delhi) say that I will
    personally have to come to Delhi for clossing this postpaid service, which
    is not possible for me. Bank cannot close the ECS/direct debit without "no
    objection certificate" from Vodafone, for this also I will have personally
    go to delhi as told Both(Vodafone kolkata and delhi). I am being helpless,
    simply watching every month an amount of Rs 500-550 being deducted from my
    HDFC account.

    Its a request, please help me with any solution.

    Regards.

    Mithun Sarkar.

  7. #22
    vodafoneindia is offline Banned
    Join Date
    Dec 2009
    Posts
    6,511

    Default Happy To Help

    Quote Originally Posted by Namratha View Post
    Respected Sir/ Madam,

    As per the above subject, the vodafone has changed my prepaid plan of lifelong free sms to 1rp per sms. This is a mistake committed from their side and I have already complained 7 times from the past 1week and they are yet to correct it.

    Each time they say they would correct it within 24 hrs and they have not shown any progress in this matter. When I ask them to connect me to their seniors also they put me on hold for more than 10min but still they have not taken the responsibility to correct their mistake. I am facing this problem since 6th of November 2009 and since then I have complained 7 times. Even today, ie 12th November 2009 I complained twice but no positive response.

    Hence I request you to help me out in this matter as soon as possible.

    Thanking You

    Regards

    Namratha

    Hi Namratha,

    We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/dmFAr and we’d be happy to help.

    Regards,
    Vodafone Customer Care.
    Last edited by vodafoneindia; 02-16-2010 at 12:46 PM.

  8. #23
    vodafoneindia is offline Banned
    Join Date
    Dec 2009
    Posts
    6,511

    Default Happy To Help

    Quote Originally Posted by oliviasmith View Post
    We have been facing problems in getting our tariff plans changed in Vodafone. Ours is a corporate account and as per the discussion with customer care we had instructed Vodafone to make the necessary changes. However even after repeated follow-ups thru mail and direct discussion with customer care no action has been taken till date. Last week we had written to the team leader who probably is not interested in getting our plans changed as this is the most expensive plan provided by Vodafone.

    As per the advice on this website we have escalated the issue to the nodal officer as per the list available on the web. Plz. let us know the further course of action to take care of this situation.

    We are enclosing the communications sent by us to Vodafone. Pls. advise.
    Hi Smith,

    We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/Q2iUM and we’d be happy to help.

    Regards,
    Vodafone Customer Care.

  9. #24
    vodafoneindia is offline Banned
    Join Date
    Dec 2009
    Posts
    6,511

    Default Happy To Help

    Quote Originally Posted by adv.singh View Post
    Resp Sir,

    Sub: Complaint of fraud and using illegal means against VODAFONE

    If a Mobile is switched on and has full network then incoming call should be
    received.
    But even if we have a full network we still donot get a call.
    Instead we get an sms asking us to send "GET" to 53303 to get details after
    15 mins or 1 hr.
    And my cell is on my desk the whole day and i receive many calls.
    And at the time that is mentioned in the sms my cell was free and had full
    network.
    This sms itself notifies that we had a missed call at so and so time.
    This sms costs Rs.3.

    So sir if my battery and network is full then I should directly get a call.
    They are cheating customers openly now.
    I want to file a case. What are the expenses involved?

    And this is happening to all my 4 billing numbers and to many of my friends
    too who are vodafone customers I can provide you with their contact also.
    You can verify.

    But first i need to file a case so pls help me out.
    Hi,

    We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/L83gl and we’d be happy to help.

    Regards,
    Vodafone Customer Care.

  10. #25
    Unregistered Guest

    Default Vodafone cheating

    I too experienced cheating by Vodafone company. My prepaid mobile connection was suddenly deactivated permanently without any reason and after making eight rounds at their store and listening about the benefits of postpaid connections, they activated my prepaid connection lastly after two weeks. Vodafone is a cheater company. They try to extract money from consumers by taking mobiles as hostage.

  11. #26
    vodafoneindia is offline Banned
    Join Date
    Dec 2009
    Posts
    6,511

    Default Happy To Help

    Quote Originally Posted by Unregistered View Post
    I too experienced cheating by Vodafone company. My prepaid mobile connection was suddenly deactivated permanently without any reason and after making eight rounds at their store and listening about the benefits of postpaid connections, they activated my prepaid connection lastly after two weeks. Vodafone is a cheater company. They try to extract money from consumers by taking mobiles as hostage.
    Hi,

    We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tiny.cc/woPh9 and we’d be happy to help.

    Regards,
    Vodafone Customer Care.

  12. #27
    vodafoneindia is offline Banned
    Join Date
    Dec 2009
    Posts
    6,511

    Default Happy To Help

    Quote Originally Posted by adv.singh View Post
    The Consumer Court,

    New Delhi

    Respected Sir,

    I wish to inform you that I am working with FORE School of Management, B-18,
    Qutab Institutional Area, New Delhi-110016 as a Steno-Typist attached with
    Senior Faculty/Faculties respectively, since 3rd November, 1996. On about
    2002-2003 I have purchased a handset from a Shop (Prashant Communication,
    Naraina, New Delhi-110028). The handset was a Nokia made and connection was
    a Hutch/Vodafone. The customer care of Hutch/Vodafone's at Okhla, New
    Delhi-110019 has not given me any such code number and also given me any
    such password number for top secret purposes, at the time of purchasing.



    My Mobile Connection No. is 9811735335, model no. is NOKIA 3315 alongwith a
    one year validated Insurance Guarantee Card of a Insurance Company, viz.,
    Oriental Insurance Company, New Delhi.



    Instead of, Hutch Vodafone Office are disturbing me many times at my
    house/office and even my mobile number is given by them to many Retailers/
    Marketing Offices/Shops/Broadband Connection Offices/Banks and so many
    peoples they had interested to them for their personal purposes.



    On September 2009, as my mobile has misplaced and lost by me in the
    Inderpuri Market, I had filed a FIR(NCR) at our nearest P.S. Inderpuri, New
    Delhi-110012. Their Head Office at ITO is also said that it is not possible
    for searching the same and may be talked to P.S. at Inderpuri.



    You are requested to expedite the matter and oblige.

    Yours sincerely,

    Thanking you,

    SANJOY BHOWAL
    Hi Sanjoy,

    We see that you have faced an inconvenience with one of our services / products. We would like to get in touch with you on this. Please share your details at http://tinyurl.com/yzfcugp and we’d be happy to help.

    Regards,
    Vodafone Customer Care.

  13. #28
    vodafoneindia is offline Banned
    Join Date
    Dec 2009
    Posts
    6,511

    Default Happy To Help

    Quote Originally Posted by adv.singh View Post
    Hi, My vodaphone no is 9628180667 .I found all of sudden today on the eed holiday
    28-11-09 that my inbox of SMS is showing some English Dictionary and Grammer. I
    checked my inbox and found that on 26-11-09 without my consent or order they have
    activated the english teching services and have deducted 30/- from my account.This
    is totally rediculous and unexceptable.I called Voda customer Care but they are very
    rude and didnot help me.Some how I cancelled through back SMS this unwanted service.
    but I want my money back which is already deducted without my permission.The Company
    should immediately stop this thug activity of snatching money from poor customers.
    Ravindra Kumar misra
    Hi Ravindra,

    We believe that you have been contacted by our Customer care team and hope that your concern regarding Vodafone English alerts has been addressed. Do e-mail us at vodafonecare.upe@vodafone.com for any further queries. Wed be happy to help.

    Regards,
    Vodafone Customer Care.

  14. #29
    vodafoneindia is offline Banned
    Join Date
    Dec 2009
    Posts
    6,511

    Default Happy To Help

    Quote Originally Posted by adv.singh View Post
    Dear Vodafone,

    My number is 982066 7628

    My full name is Pasham Alwani.

    Address is 6 Candy House, Mandlik Road, Colaba , Mumbai 400 001 ( Though on
    the bill they say it's 400 005, but it's actually 1 )

    Date of birth:5th December 1987

    Alternative number : 2285 3313

    Now that I am done with all your formalities, let me begin.

    To say that I am angry would truly be an enormous understatement.

    I have been a user of your blackberry services for almost 4 months now.

    I am using your 499 Plan for my Blackberry.
    *Every month my bill ranges between 1000 to 1500. NEVER MORE.
    *
    My usage in these 4 months has remained consistent. I use my 1 email
    account, Gchat, MSN and Blackberry Messenger. I browse once in a while. But
    my main usage is the chat applications.

    Again, I repeat, my usage has been consistent every month.


    However, according to you, I have some how increased my usage by almost 10
    fold.

    I received a message last evening claiming that my bill is Rs. 11, 000. YES,
    * ELEVEN THOUSAND. *

    So, Vodafone, try and imagine my reaction to this, when my bill is never
    over Rs, 1500.

    Intertwined with this problem is my bigger grouse with the personnel at your
    call centre. "Happy to Help" they claim. It seems to me that you guys only
    employ the imbeciles of the lot. No semblance of any sense is present. *They're
    all rude and arrogant. They enjoy keeping people on hold for 15 - 20
    minutes, THEN JUST HANGING UP.*

    I spoke to a gentleman last night, Mr. Samir Patel; who claimed to be some
    sort of supervisor at the accounting department who told me that my internet
    usage the last month had been 60,000 KB.
    Now tell me, when I am repeatedly saying that my usage has been consistent (
    In lay-man terms it means my usage has been the very same) how can my usage
    suddenly rise up so much.


    When i suggested there could be some discrepancy in the system, I was met
    with more rudeness and everyone seems so adamant that Vodafone could never
    make such a mistake. However, this problem has occurred with some other
    people I know who have now switched to other service providers. I have been
    an Orange/ Hutch/ Vodafone loyalist for almost 6 years now. But now I'm very
    tempted to switch to one of the others.

    If you are providing unlimited Blackberry services at 1099, how in God's
    name can i possibly use 10 times that amount?! When again, I repeat, I have
    been using the same applications that I have as in the last 3 months.

    Anyway, this Mr. Patel, promised (as they always do) to get back to me today
    with the problem.

    I was out for work today, and had finished an errand. I tried to call my
    driver, but obviously you deemed it right to cut off my outgoing on my
    phone. WITHOUT EVEN WARNING ME.
    This resulted in me being stranded on the road for over 45 minutes as I was
    unable to make any calls.

    SO i called Vodafone helpline 111 AGAIN. I spoke to some Mr. Riyaz who also
    claimed to be the supervisor.

    This guy seemed to be the ringleader of the arrogant lot. He refused to
    listen to me. Didn't care that I had gone through so much due to no fault of
    my own.

    I'm a journalist, all my friends are with the media. I know I'm not the
    first person to have an issue with Vodafone and it would be a great delight
    to make this problem a public one.
    But honestly I have no energy. I just want my phone to work and life will be
    happy again.


    I refuse to believe that my usage has been 60,000. UNLESS THERE ARE SOME NEW
    ADDITIONAL CHARGES THAT I HAVE NOT BEEN INFORMED ABOUT.

    My last bill was Rs. 1356 and i honestly will not be paying this Rs. 11,
    000.

    *I would sincerely request you to look into this problem. Because I'm sure
    there's some sort of glitch in your accounting. *

    My phone is not working, I've just got into a lot of trouble at work and if
    you expect me to pay for something I have not used, it's not happening.

    As far as it was explained to me, in the 499 plan, only internet browsing
    above 450 KB would be charged. I don't understand what has happened.


    PLEASE HAVE SOMEONE CALL ME, ASAP.

    This isn't a threat but I will have to go over to one of your stores
    tomorrow morning and create a HUGE ruckus there.

    Maybe an article on the front page of any of the papers too would help.
    Honestly, this is not a threat.

    But if that's what it takes for you guys to help me out and sort out my
    problem, then so be it.


    --
    Pasham Alwani
    Hi Alwani,

    We believe your Blackberry usage issue has been resolved now. Do e-mail us at vodafonecare.mum@vodafone.com for any further queries. We would be happy to help.

    Regards,
    Vodafone Customer Care.

  15. #30
    vodafoneindia is offline Banned
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    Default Happy To Help

    Quote Originally Posted by adv.singh View Post
    Hi Sir,

    I am Prajyot S Chinchansure from Bangalore i have
    recharged my vodafone number on 15th august with RS.148 world calling card,
    after recharging the RS.135 balance should have to come i have got the
    balance as RS 00:00 to my account i have given a complaint regarding the
    same but the vodafone customer care not giving any response daily im calling
    to customer care from past 2months but they are always telling that
    tommarow it will resolve im mentioning the recharge details below,please
    check and do needful.

    Transaction id:KK9189146081
    recharged on 15th aug at 11:55:36am

    My mail ID: Prajyot.chinchansure@wnipl.com
    Mobile No.: 9739467007


    Regards,
    Prajyot.S.Chinchansure
    Hi Prajyot,

    Hope you have now got the credit in your account. Happy Calling! Do e-mail us at vodafonecare.kar@vodafone.com for any further queries. We would be happy to help.

    Regards,
    Karnataka Vodafone Customer Care.

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