With due respect it is to inform that i booked a e-ticket for travelling from Navsari to Junagadh in the Vapi- Keshod bus. My date of traveling was 03/05/2012 and i booked 2 sleeper seats. The departure time for this bus from Navsari was 16:00 hrs. We reached bus stand at time but the bus came for the same route was only having seating seats, there were no sleeper seats, Hence, we didn't travel in that bus and demand refund of amount at Depot. The Depot manager said that as it was a e ticket you have to cancel the journey ticket online and immediately i tried for that also but in your online website there was no option available for cancellation might be due to the cancellation can only be permitted before two hours of journey So i took a written statement from Depot manger regarding the same matter and the e-ticket along with note of Depot manager is herewith enclosed for your perusal. You are requested to look in the matter and do needful for refund of Amount paid.
Mob: 7600049177 or 9428464625