Hi,


My TATADCOMO No - 9819817003, 9819817017


I ported from IDEA through your DSA - SONI ENTERPRISE


I was called from the no 8097871184, by Neelam - Sales Executive.


I also requested for a new no, and submitted my documents along with a cheque of rs300.00. When i came to know that i was sold the wrong plan on the ported no, i told them to cancel my request for new no and refund my cheque. But they still went ahead and deposited the cheque, and did not inform me. I had to take the new no now, with whatever plan they offered. new no taken was 902 902 3070 - vinod haria


I was informed about a roam free plan 199 for no 9819817003 - Plan details sold to me were - Roaming Free all over India on TataDocomo Network, in Maharashtra and Goa i can select BPL and IDEA for Free. 400 local min free, 100 std min free, 100sms local n national free, 100mb data usage free. + they will add 49 sms pack and 98rs gprs pack.
Now i come to knw that on my no i cannot get 49sms pack nor 89sms pack on my plan.


I was sold the plan with wrong information.


When i got a confirmation call, the person just confirmed the plan talktime and free usage. as he did not confirm roam free i assumed its there.


Please listen to conversion between me and Neelam on no 8097871184. Where i was given all wrong information.


Another no 9819817017: I was sold plan roam free 125, where i get 200 local min free, 100sms local n national free + 100mb data free. with 98rs gprs pack
this plan was also fake.


when i called and registered a complaint, You'll said i was sold the correct plan.


Can you please send me recorded conversations between my no and 8097871184 - Neelam.


I now come to knw that that on no 9819817003 49sms or 89sms cannot be activated.


I want to go back to IDEA, I would have not ported if all this was not offered.


It is such a shameful act that TATADOCOMO is not ready to take any action against the DSA and customer is let to suffer. All your advertising is crap, and i would never recommend any TATA products to anyone.


If my complaint is not answered or no resolution provided, i will go to the next level of complaining, which is Consumer Court.


Thanks & Regards
Vivek Haria
981 981 7003

Hi Vivek,

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Vivek,

Please be informed that as per our records your complaint is under process. Concerned department is working on it and will get in touch with you shortly.

Thanks and Regards
Customer Care
Tata DOCOMO

My account is been deducted without any service request, then i called to the customer care they said that i had activated an hellotune, I am just not understanding that without any service request why my account has been deducted, my number is 7696631939, and i have been charged Rs.60, it's not the amount but its the value which should be respected.

Please refund my amount as early as possible, and please help me to overcome it forever.

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Dear Customer,

The amount of Rs. 45 has been credited back to the account.

Thanks and Regards,
Customer Care
Tata DOCOMO.

Hi,I,m Vinod Deswal and my Docomo no is 7206121165.This was the first time that Docomo gave me the opportuinity to call on their valuable customer care as shown in the Ad's(worlds worstest customer care even Reliance is far better than Docomo). I decided to use Docomo because of their Ad's and I trust upon Rattan Tata's name as lots of Indian does but in reality i found that The Great Docomo is a looser among all the other networks.I was shocked when I got my Docomo number recharged with Rs 250 because of their unlimited 3G scheme but till now nothing is activated/started I had tried to contact on customer care but the thing that i wanna share here may not be new or the big deal for Docomo users coz they are used to of that....so, only once in 54 tries my call got connected and I'm priviledged to talk to them and I found that they are not having proper answers so they hunger up.and almost every time while try to talk to cc are always says all our ccare executive are busy and disconnected after that what is this yaar..bloody bullshittt DoCoMo.And m still waiting for the solution but the great customer care..no words to explain my pain....just one word for them...hats off to you bloody Docomo...if you have some shame left then solve my issue..Some things to improve.....suggestions for you Docomo...1) customer care reaching process should be simple not lengthy..it should be like airtel2) Trained customer care executives with patience, wellmannered and soft spoken.Thanks in advance...

Vinod : i was also facing the same problem i called whole day docomo as from my no after 2 calls they don't call us to talk to customer care anymore and i was not getting any help, they are worst in customer care service and then a senior of docomo told me to change the apn to TATA.DOCOMO.INTERNETHVC

After that it starts working

--

But today again when i tried to send money to some of my friend using balance transfer, i read about it on tata docomo website, when i tried to do , my 5rs net pack got activated automatically and they charge 5 rs and deactivated my 250rs plan.

I have called customer care but nothing happens , i tried speaking soft, hard every way but they don't listen, here is my complaint no which will never be solved
TATA DOCOMO COMPLAINT NO : 620538

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

Originally Posted by Tata DOCOMO

Dear Customer

We have received your complaint and we will ensure it is resolved soon.

Thanks and Regards
Customer Care
Tata DOCOMO.

When it will be resolved?? I have talked to your customer care , no one helps me there, when i ask that i want to talk to some senior member or manager of the company the completely rejected and DISCONNECTED THE CALL AT THEIR OWN! The company have phone recording showing that , they said we are going to disconnect the call and there will no more available to you.

And my problem is still there!

What to do??

You people are just scamming people, i have 4 number working with docomo of my family , i am planning to shift to aircel as they have similar packages!

The customer care rejected to give refund for 50MB net pack which was not activated by me! and moreover yesterday the pack of 250 rs i got, its also ruined with it...

In future i assure you , i will not get any package with your company!

My another MORE detailed complaint with proof of screenshot captured from my mobile.

Dear Customer

We would like to inform you that we have forwarded your complaint to concerned department and will revert to you shortly.

Thanks and Regards
Customer Care
Tata DOCOMO.