We wish to inform you that we have definitely taken a very austere stand on the concerns raised by you. The individuals, though very well trained and competent, by themselves, may have inadvertently missed out on extending the courtesies expected from an organization of our repute. Further, this is to inform you that the SEB (sending e-bill) facility has been activated against the mobile number 9666682684 with the e-mail id email@example.com. Please note that once the SEB option is activated, all future monthly detailed invoice (PDF) will henceforth be delivered at your e-mail id on the bill date and the hardcopy of the invoice will be stopped. Please find the attached invoice for the month of April 2012 for your kind reference. Also, this is to inform you that the services against the mobile number 9666682684 has been reactivated with effect from 10th May 2012.