Complainant:

H/CAPT. RAMESHWAR SINGH
No.78, 1st Floor
Kamaraj Road
Sivan Chetty Garden PO
Bangalore- 560 042


/vs/



Opposite Parties:

1.Manager
IDEA MOBILE COMMUNICATIONS
LIMITED
A-68, Sector 64
NOIDA (UP)-201301

2.Manager
Idea Cellular Limited
(Also serves Bangalore Operations)
11/1, Sharda Centre
Erandwane (Off. Karve Road)
Pune-411004

3.Manager
IDEA CELLULAR COMPANY
Branch Office
Near Chowki Chauraha
Bareilly-243001 (UP)

4.Sunny Electronics
PILI KOTHI, GROUND FLOOR
Opp New Patel Medical
& Singh Communication Centre
Near Gopi Chowk
Budaun – 243 601 (UP)


O R D E R



SRI. G. SIDDANAGOUD, PRESIDENT:

This is a complaint filed by the complainant under section 12 of the Consumer Protection Act, 1986 against the Opposite parties (Ops in short) for the compensation of Rs.10,000/-.

The brief facts of the case are that the complainant used to visit his native place every year and stayed there for two to three months. During April 2007, he purchased IDEA mobile No.9917345660 bearing SIM No.H-2-8991560610508305554 (photocopy enclosed) to avoid roaming charges on his Bangalore number. He also opted for the Life time offer to retain the validity on extra one time payment of Rs.495/- and validity was given up to June 2012 in first instance and was to be automatically extended thereafter. There were no other conditions for Lifetime offer at that point of time.

This year when he visited his native place during May-Jun and tried using his mobile using the IDEA SIM mentioned above. He found no signal on the screen. He approached the shopkeeper from whom he had purchased the SIM card and also opted for the Lifetime Offer, the address of whom is as Op No.4. IDEA Cellular Company office shown as Op No.1 was also contacted. IDEA Cellular Company Branch office shown as Op No.3 was also approached. Even after his utmost efforts to contact IDEA Cellular company concerned offices, nothing could be achieved till date. Hence the complainant approached this forum.

Notices were sent to the Ops under RPAD. The notices were served on Ops 3 and 4 but they remained absent. Inspite of granting two adjournments and no one represented them. Hence Ops 3 and 4 placed ex-parte. The notices sent to Ops 1 and 2 under RPAD, acknowledgement not returned and the cover sent to the addressee under RPAD were also not returned inspite of completion of 69 days from the date of its dispatch. Hence it is treated as served on them. Both Ops 1 and 2 remained absent and no one represented them. Hence Ops 1 and 2 placed ex-parte. Complainant gave his evidence by way of affidavit. Heard arguments of the complainant.

The complainant specifically on oath stated about the purchase of Idea mobile with SIM to avoid roaming charge when he visited out of State. When it was not functioned, he made several efforts to contact the OPs but none responded to the complainant. This sort of an act on the part of the Ops definitely amounts to deficiency in service.

These facts have not been specifically denied by the Ops. Even though the notices were served on them, they remained absent and failed to submit their statement of objection to rebut the evidence of the complainant. In the absence of specific denial by the Ops, the evidence given by the complainant is unchallenged.

In view of the discussions made above, we are of the opinion that the complainant has proved the deficiency in service on the part of the Ops. Accordingly, we pass the following order.

O R D E R

Complaint is allowed. Opposite parties 1 to 4 are jointly and severally liable.

Opposite parties 1 to 4 are directed to pay an amount of Rs.3,000/- (Rupees Three Thousand only) to the complainant with costs of Rs.2,000/- (Rupees Two thousand only) and this amount is to be paid to the complainant within six weeks from the date of this order.

Mr. Bhandari Manoj Subhash,

D-1-8, Kakade Corner,

Behind Suverna Co-Op. Bank,

Chinchwadgaon, Pune – 411 033. COMPLAINANT



: Versus :



Idea Cellular Limited,
11/1, Sharda Centre,

Erandwane (Off Karve Road),

Pune – 411 004.



Head Office at :

Suman Tower, Plot No. 18,

Sector-11, Gandhinagar 382 011. OPPOSITE PARTY

This is a complaint, alleging deficiency in service on the part of the Opposite Party – Ideal Cellular Limited. The facts lie in a very narrow compass.



[2] The Complainant has a Mobile bearing No. 9822065071 issued by the Opposite Party Company. There are two types of allegations made by the Complainant regarding the alleged deficiency. He submits that the Opposite Party had recovered the bill for the month November-2007 on three occasions. There was an old payment. He had initially filed the complaint on 27/12/2007. That was followed by E-mail dtd.29/12/2007. It was replied to by the Opposite Party by E-mail wherein the Complainant was informed that bill for the month of December-2007 of an amount of Rs.662.81 paise shall be adjusted from the aforesaid over payment and the balance of Rs.577.65 paise shall be refunded to him by cheque. The Complainant was further assured that the credit from his previous plan would also be given to him. The contention of the Complainant is that the said refund cheque in the sum of Rs.577.65 paise was not issued to him till 1/2/2008. He is entitled to receive the said amount together with interest.



[3] The other type of allegation leveled against the Opposite Party is in the form of disconnecting the outgoing services of the Complainant. They were discontinued abruptly on 13/2/2008. The services were restored on the following date. The contention is that outgoing facility is barred without issuing any show cause notice. The Complainant has left the matter at the discreation of this Forum regarding the amount of compensation that may be awarded to him.



[4] The Opposite Party has filed its written version and has denied most of the facts. The Opposite Party however admits that outgoing calls were barred for one day. It was due to oversight, as the payment made by the Complainant was not reflected in his Account, the facility was restored immediately after the realisation of the mistake.



[5] With reference to the alleged excess payment made by the Complainant for the delay of November-2007, it is pleaded that the excess payment was adjusted by the Company from time to time. There are bills of December, January and February-2008. Besides that the Complainant was given credit from his previous plan. In addition to that the Opposite Party had given the credit of Rs.359.56 paise towards the rental charges. It had also reversed the amount in the subsequent bills and the intimation thereof was given to the Complainant.



[6] We have heard the Complainant in person. We have also heard the Learned Advocate who appeared on behalf of the Opposite Party Company. Unfortunately, the complaint is not properly worded. One has to go through the copies of the E-mails, sent by the Complainant from time to time and the replies received by the complainant from the Opposite Party Company in order to understand the exact grievances of the Complainant. On perusal of the contents of these E-mails, correspondence, we are in position to say that grievance of the Complainant are in the aforesaid manner.



[7] The first aspect which we shall have to deal with is about discontinuation of the outgoing facility from the mobile of the Complainant. The Complainant has relied upon certain provision which prima-facie says that before outgoing services are barred, a notice is required to be given to the Subscriber through SMS and the time limit is required to be prescribed so as to enable the Subscriber to make the payment. In the instant case, the fact that the outgoing services are barred is not disputed. There is specific contention raised by the Opposite Party that on account of failure by the concerned department, the payment made by the Complainant was not reflected in his account. It was a mistake due to oversight. It only indicates that the facility was admittedly barred atleast for a day from the mobile of the Complainant.

It is not the case of the Opposite Party that before discontinuing the said facility, any notice was given to the Complainant in the manner provided under the relevant rules. In the absence of such issuance of the notice, the act performed by the Opposite Party to discontinue the outgoing calls would amount to deficiency in service. It was expected on the part of the Opposite Party to show that the said mistake had occurred bona-fide and that the same was without any deliberate intention. A plea to that effect is taken but the same is not substantiated. We therefore hold that by discontinuing the said facility, the Opposite Party has committed deficiency in service.



[8] As stated earlier, the pleading is very vague and to say the least very cryptic. One has to therefore refer to the contents of the E-Mails, correspondence between the parties. The first complaint by E-mail is dtd.29/12/2007. It refers to the earlier complaint dtd.27/12/2007. There is no copy of E-mail of the Complainant dtd.27/12/2007. In that E-mail dtd.29/12/2007, the Opposite Party Company has specifically informed that it had collected the amount of Rs.1,860.90 paise without the Complainant’s consent. The Complainant had requested the Opposite Party not to adjust the said over-payment against the future bills.

The Complainant had also requested to give the credit of the previous plan. Then there is specific complaint regarding alleged behaviour of one Mr. Chetan. This was replied by the Opposite Party on 31/12/2007. The Opposite Party had agreed to refund the amount of Rs.577.65 paise by refund cheque. Even the credit from the previous plan was agreed to be given. The refund cheque was however not issued by the Opposite Party till 1/2/2008. In the mean-time, there are number of reminders sent by the Complainant by E-mail. The Complainant was only assured that the refund cheque is in the process and it shall be received by the Complainant soon. Now an amount of Rs.85/- was refunded by the Opposite Party for the first time on 1/2/2008. This was obviously objected to by the Complainant stating that even after adjusting the over payment, still refund of Rs.620.18 paise is due and payable by the Opposite Party.

The Opposite Party Company had initially demanded the statement of credit from the Complainant. Lateron it demanded second copy of credit card. On the receipt thereof, the Complainant was appraised on 8/2/2008 that the refund cheque shall be sent to the Complainant within (08) working days. The said payment was never received by the Complainant. The amount of excess payment was again adjusted against the bill for the month of February-2008. While these correspondence by E-mail was in progress and certain amount was due and payable to the Complainant by the Opposite Party, it appears that outgoing facility of the Complainant was barred on 13/2/2008. This entire correspondence would reflect that time and again, the complaints made by the Complainant had fallen upon the deaf ears of the Opposite Party Company. It had failed to take the cognizance of these complaints. Merely empty assurances were given to the Complainant that the grievances shall be redressed soon without there being any overt act in that behalf. These complaints were never responded positively by the Opposite Party Company.

We are therefore inclined to hold that from acts of the Opposite Party to recover excess payments for the month of November-2007 and then to adjust the said excess payment towards the future bills for the month of December-2007 and January and February-2008 indicates that it was an unilateral act without there being consent on the part of the Complainant. This only indicates that there is deficiency in service on the part f the Opposite Party. The said amount of Rs.577.65 paise, even according to the Opposite Party Company was retained by the Company without there being any legal right. We are therefore inclined to hold that in both the points, the Complainant has satisfactorily established that he Opposite Party has committed deficiency in service. Notwithstanding the fact that the complaint is very cryptic. On the point of quantum of compensation, having regard to the amount retained by the Opposite Party illegally and unauthorisedly from the month of November-2007 to February-2008 and bearing in mind that there are series of copies of E-mail, the following order of compensation would serve the purpose.



Hence the following order :-



// ORDER //



The complaint is hereby allowed in part.



The Opposite Party do pay a compensation of Rs.3,000/- to the Complainant within two months from the date of passing of this order.



The Opposite Party do pay an amount of Rs.1,000/- towards the litigation cost of the Complainant within two months from the date of receipt of the order by the Complainant.



In case of failure on the part of the Opposite Party to comply the aforesaid order within the stipulated period, the Opposite Party would be liable to pay an amount of Rs.4,000/- alongwith interest @9% p.a. from 14/May/2009 till realistion thereof by the Complainant.

K.P. Narayanan

Mini Nivas

Edathanattukara Post

Via Alanellur

Palakkad District

(Party in person) - Complainant




V/s

1. M/s. The Escotel IDEA Cellular Ltd

Mercy Estate

Ravipuram

M G Road

Kochi

(Adv T.S. Sunil)

2. The Manager

The Idea Escotel showroom

Nellippuzha

Mannarkkad

Palakkad - Opposite Parties




O R D E R



Complainant availed a post paid mobile phone connection from the opposite party by paying an amount of Rs.932/- towards activation charges and Rs.500/- as deposits. Cell Number is 9847410736. The opposite party charged additional deposits and Rs.200/- for issuing an additional sim card free of activation charges for the holder of post paid cell phone. During the period of 21.11.07 to 21.3.08 the average bill amount was Rs.449/- only. But the bill dated 21.04.2008 and 21.05.08, the bill amount has been shoot upto Rs.740/- and 785.96 respectively. On receipt of the bill dated 21.04.2008 the complainant sent a registered letter on 05.05.2008 requesting 2nd Opposite party to furnish the details of the usage charges. This letter was received on 07.05.2008 as per acknowledgement, but the opposite party did not turn up. Out of Rs.740/-, complainant paid Rs.600/-. The bill dated 21.05.08 was also for an exhorbitant amount. The claim was for Rs.785.96 and the balance

- 2 -

of Rs.137.21. The grand total was Rs.923.17. The complainant paid Rs.600/-. After paying this amount, complainant sent a fax and a registered letter in which he requested to refund the deposit including the additional deposits and stated that he has decided to discontinue the IDEA connection within 15 days of receipt of the letter. The opposite party neither refunded the deposit nor send any reply. On the other hand barred the out going calls with effect from 22/06/2008. Due to the act of the opposite partie , complainant suffered mental agony. So the complainant approached the forum seeking an order directing the opposite party to pay an amount of Rs.10,000/- as compensation.




Complaint was admitted. Opposite parties notice served. 2nd opposite party was absent. Hence name called and set exparte. Ist Opposite party filed version with following contentions.




It is true that the complainant was allotted number 9847410736 on 24/11/2003. Later on 14th February, 2008 the customer has taken an additional connection bearing number 9744075236. But it is not true to say that the opposite party has charged additional deposit of Rs.200/-. Another contention raised by the opposite party is that as per request from number 9847410736, the plan was changed to easy 500 where in the rent itself will be Rs.500/- and the customer can enjoy Rs.500/-, local and STD calls. The add on connection were being charged Rs.125/- rental. Then the rental itself for the month of April 2008 has come to Rs.625/-. Another contention of the opposite party is that it is not correct to say that the opposite party has not provided the detailed bill as requested by the complainant.


The details was provided along with the bill dated 21.06.2008. Since the customer did not clear the bill dues even after the due date, the Ist opposite party has send an SMS for making payment of the due amount and intimating the complainant that the connection will get barred for non payment of the dues. The complainant did not care to pay the due amount even after repeated intimations and on 8th July 2008, the connection was temporarily barred and later on 6th September, 2008, the same was disconnected permanently. There is no deficiency in service on the part of the opposite party. So the complaint is liable to be dismissed with compensatory cost of the opposite party.

- 3 -

Complainant filed affidavit and Exhibit A1 to A2 are marked. Opposite party did not file any affidavit. No documentary evidence on the side of Opposite party.




Matter was heard.

The specific case of the complainant is that during the period of 21/11/2008 to 21/03/2008, the average bill amount was Rs.449/- only. Bills produced and marked as Exhibit A1 series. But in the bill dated 21/4/08 and 21/05/08, the bill amount has been shoot up to Rs.740.11 and 785.96 respectively. Complainant made part payment of Rs.600/- each towards those bills. On receipt of the disputed bills, complainant requested the opposite party to furnish detailed bill through registered letter dated 05/05/08(Exhibit A2 series). Opposite parties did not turn up. The complainant requested to refund the deposit including the additional deposits and disconnect the IDEA system within 15 days through letter dated 04/06/2008 (Exhibit A2 series). But the opposite parties did not sent any reply. The out going calls was also barred with effect from 22.06.2008.




The say of the Opposite party is that as per the request from number 9847410736 the plan was changed to easy 500 where the rent itself will be Rs.500/- and the customer can enjoy Rs.500/- local and STD calls. The add on connection were being charged for Rs.125/- rental. So the rent itself for the month of April 2008 has come to Rs.625/-. Opposite party also states that they provided the detailed bill along with the bill dated 21.06.2008. Since the customer did not clear the bill dues even after the due date and even after repeated intimation, the connection was temporarily barred on 8th July 2008 and later on 6th September 2008, the same was disconnected permanently. Ist Opposite party has not filed any affidavit nor adduced any documentary evidence in support of the contentions raised in the version.

From the above discussions, we are of the view that the act of Opposite parties amounts to deficiency in service on their part.


In the result complaint allowed. The opposite parties are jointly and severally directed to pay an amount of Rs.3,000/- as compensation for mental agony and Rs.1000/- for cost of the proceedings. Order shall be complied within one month from the date of receipt of order failing which the whole amount shall carry interest @ 9% p.a from the date of order till realization.

K.P. Narayanan

Mini Nivas

Edathanattukara Post

Via Alanellur

Palakkad District


- Complainant




V/s

1. M/s. The Escotel IDEA Cellular Ltd

Mercy Estate

Ravipuram

M G Road

Kochi



2. The Manager

The Idea Escotel showroom

Nellippuzha

Mannarkkad

Palakkad - Opposite Parties




O R D E R





Complainant availed a post paid mobile phone connection from the opposite party by paying an amount of Rs.932/- towards activation charges and Rs.500/- as deposits. Cell Number is 9847410736. The opposite party charged additional deposits and Rs.200/- for issuing an additional sim card free of activation charges for the holder of post paid cell phone. During the period of 21.11.07 to 21.3.08 the average bill amount was Rs.449/- only. But the bill dated 21.04.2008 and 21.05.08, the bill amount has been shoot upto Rs.740/- and 785.96 respectively.


On receipt of the bill dated 21.04.2008 the complainant sent a registered letter on 05.05.2008 requesting 2nd Opposite party to furnish the details of the usage charges. This letter was received on 07.05.2008 as per acknowledgement, but the opposite party did not turn up. Out of Rs.740/-, complainant paid Rs.600/-. The bill dated 21.05.08 was also for an exhorbitant amount. The claim was for Rs.785.96 and the balance

- 2 -

of Rs.137.21. The grand total was Rs.923.17. The complainant paid Rs.600/-. After paying this amount, complainant sent a fax and a registered letter in which he requested to refund the deposit including the additional deposits and stated that he has decided to discontinue the IDEA connection within 15 days of receipt of the letter. The opposite party neither refunded the deposit nor send any reply. On the other hand barred the out going calls with effect from 22/06/2008. Due to the act of the opposite partie , complainant suffered mental agony. So the complainant approached the forum seeking an order directing the opposite party to pay an amount of Rs.10,000/- as compensation.




Complaint was admitted. Opposite parties notice served. 2nd opposite party was absent. Hence name called and set exparte. Ist Opposite party filed version with following contentions.




It is true that the complainant was allotted number 9847410736 on 24/11/2003. Later on 14th February, 2008 the customer has taken an additional connection bearing number 9744075236. But it is not true to say that the opposite party has charged additional deposit of Rs.200/-. Another contention raised by the opposite party is that as per request from number 9847410736, the plan was changed to easy 500 where in the rent itself will be Rs.500/- and the customer can enjoy Rs.500/-, local and STD calls. The add on connection were being charged Rs.125/- rental. Then the rental itself for the month of April 2008 has come to Rs.625/-.


Another contention of the opposite party is that it is not correct to say that the opposite party has not provided the detailed bill as requested by the complainant. The details was provided along with the bill dated 21.06.2008. Since the customer did not clear the bill dues even after the due date, the Ist opposite party has send an SMS for making payment of the due amount and intimating the complainant that the connection will get barred for non payment of the dues.


The complainant did not care to pay the due amount even after repeated intimations and on 8th July 2008, the connection was temporarily barred and later on 6th September, 2008, the same was disconnected permanently. There is no deficiency in service on the part of the opposite party. So the complaint is liable to be dismissed with compensatory cost of the opposite party.

- 3 -

Complainant filed affidavit and Exhibit A1 to A2 are marked. Opposite party did not file any affidavit. No documentary evidence on the side of Opposite party.




Matter was heard.

The specific case of the complainant is that during the period of 21/11/2008 to 21/03/2008, the average bill amount was Rs.449/- only. Bills produced and marked as Exhibit A1 series. But in the bill dated 21/4/08 and 21/05/08, the bill amount has been shoot up to Rs.740.11 and 785.96 respectively. Complainant made part payment of Rs.600/- each towards those bills. On receipt of the disputed bills, complainant requested the opposite party to furnish detailed bill through registered letter dated 05/05/08(Exhibit A2 series). Opposite parties did not turn up.


The complainant requested to refund the deposit including the additional deposits and disconnect the IDEA system within 15 days through letter dated 04/06/2008 (Exhibit A2 series). But the opposite parties did not sent any reply. The out going calls was also barred with effect from 22.06.2008.




The say of the Opposite party is that as per the request from number 9847410736 the plan was changed to easy 500 where the rent itself will be Rs.500/- and the customer can enjoy Rs.500/- local and STD calls. The add on connection were being charged for Rs.125/- rental. So the rent itself for the month of April 2008 has come to Rs.625/-. Opposite party also states that they provided the detailed bill along with the bill dated 21.06.2008.


Since the customer did not clear the bill dues even after the due date and even after repeated intimation, the connection was temporarily barred on 8th July 2008 and later on 6th September 2008, the same was disconnected permanently. Ist Opposite party has not filed any affidavit nor adduced any documentary evidence in support of the contentions raised in the version.

K.P. Narayanan

Mini Nivas

Edathanattukara Post

Via Alanellur

Palakkad District

- Complainant




V/s

1. M/s. The Escotel IDEA Cellular Ltd

Mercy Estate

Ravipuram

M G Road

Kochi

2. The Manager

The Idea Escotel showroom

Nellippuzha

Mannarkkad

Palakkad - Opposite Parties




O R D E R


Complainant availed a post paid mobile phone connection from the opposite party by paying an amount of Rs.932/- towards activation charges and Rs.500/- as deposits. Cell Number is 9847410736.


The opposite party charged additional deposits and Rs.200/- for issuing an additional sim card free of activation charges for the holder of post paid cell phone. During the period of 21.11.07 to 21.3.08 the average bill amount was Rs.449/- only. But the bill dated 21.04.2008 and 21.05.08, the bill amount has been shoot upto Rs.740/- and 785.96 respectively. On receipt of the bill dated 21.04.2008 the complainant sent a registered letter on 05.05.2008 requesting 2nd Opposite party to furnish the details of the usage charges. This letter was received on 07.05.2008 as per acknowledgement, but the opposite party did not turn up. Out of Rs.740/-, complainant paid Rs.600/-. The bill dated 21.05.08 was also for an exhorbitant amount. The claim was for Rs.785.96 and the balance

- 2 -

of Rs.137.21. The grand total was Rs.923.17. The complainant paid Rs.600/-. After paying this amount, complainant sent a fax and a registered letter in which he requested to refund the deposit including the additional deposits and stated that he has decided to discontinue the IDEA connection within 15 days of receipt of the letter. The opposite party neither refunded the deposit nor send any reply. On the other hand barred the out going calls with effect from 22/06/2008. Due to the act of the opposite partie , complainant suffered mental agony. So the complainant approached the forum seeking an order directing the opposite party to pay an amount of Rs.10,000/- as compensation.




Complaint was admitted. Opposite parties notice served. 2nd opposite party was absent. Hence name called and set exparte. Ist Opposite party filed version with following contentions.




It is true that the complainant was allotted number 9847410736 on 24/11/2003. Later on 14th February, 2008 the customer has taken an additional connection bearing number 9744075236. But it is not true to say that the opposite party has charged additional deposit of Rs.200/-. Another contention raised by the opposite party is that as per request from number 9847410736, the plan was changed to easy 500 where in the rent itself will be Rs.500/- and the customer can enjoy Rs.500/-, local and STD calls. The add on connection were being charged Rs.125/- rental. Then the rental itself for the month of April 2008 has come to Rs.625/-. Another contention of the opposite party is that it is not correct to say that the opposite party has not provided the detailed bill as requested by the complainant.


The details was provided along with the bill dated 21.06.2008. Since the customer did not clear the bill dues even after the due date, the Ist opposite party has send an SMS for making payment of the due amount and intimating the complainant that the connection will get barred for non payment of the dues. The complainant did not care to pay the due amount even after repeated intimations and on 8th July 2008, the connection was temporarily barred and later on 6th September, 2008, the same was disconnected permanently. There is no deficiency in service on the part of the opposite party. So the complaint is liable to be dismissed with compensatory cost of the opposite party.

- 3 -

Complainant filed affidavit and Exhibit A1 to A2 are marked. Opposite party did not file any affidavit. No documentary evidence on the side of Opposite party.




Matter was heard.

The specific case of the complainant is that during the period of 21/11/2008 to 21/03/2008, the average bill amount was Rs.449/- only. Bills produced and marked as Exhibit A1 series. But in the bill dated 21/4/08 and 21/05/08, the bill amount has been shoot up to Rs.740.11 and 785.96 respectively. Complainant made part payment of Rs.600/- each towards those bills. On receipt of the disputed bills, complainant requested the opposite party to furnish detailed bill through registered letter dated 05/05/08(Exhibit A2 series). Opposite parties did not turn up.


The complainant requested to refund the deposit including the additional deposits and disconnect the IDEA system within 15 days through letter dated 04/06/2008 (Exhibit A2 series). But the opposite parties did not sent any reply. The out going calls was also barred with effect from 22.06.2008.




The say of the Opposite party is that as per the request from number 9847410736 the plan was changed to easy 500 where the rent itself will be Rs.500/- and the customer can enjoy Rs.500/- local and STD calls. The add on connection were being charged for Rs.125/- rental. So the rent itself for the month of April 2008 has come to Rs.625/-.


Opposite party also states that they provided the detailed bill along with the bill dated 21.06.2008. Since the customer did not clear the bill dues even after the due date and even after repeated intimation, the connection was temporarily barred on 8th July 2008 and later on 6th September 2008, the same was disconnected permanently. Ist Opposite party has not filed any affidavit nor adduced any documentary evidence in support of the contentions raised in the version.

Hello,

My idea Number is *9702292161*, using since more than 1 year now.*
WAS*satisfied with it until lately.
**
*Will appreciate a call on my alternate Number# 9222216216. Or preferably
thru Email.*

To start with: My husband re-chrgd thru *IDEA website on 21/10/2009, 9:10pm
for Rs.150*-. I got an acknowledement msg with a number to be entered on
the idea website. He used his ICICI bnk acct for the same. *I got a second
msg at 9.21pm stating it has been credited to my idea account and will show
up soon. Till date it has not. *

Then: I call up your so called talented customer service people {to add to
my frustration}, who kept giving me lame reasons and denied taking my
complaint, stating they WONT register before its 5 days frm the rechrge
date. Hence I took that excuse.

I called up a week or so after that lame conversation. They gave me some
complaint numbers, assuring me someone will get in contact with me. {I could
have won the bet} noone called me. I get next msg saying your request has
been resolved. This nonsense of getting those numbers and no resolution went
on for days.

Number of times I went to the *Mandapeshwar Gallery, located at Borivali-w,
Mumbai*, which remains *closed 24/7*. Finally on *13/11/2009 I visited the
Jambli Gully Gallery: { I think the name is Kahan Associates} located at
Borivali-w, Mumbai*. You enter to first encounter the busy male and female
attendants, attending to their own talks and important discussions. They
would not notice a customer walking in. Then you wait for a few minutes
before getting the priviledge of their attention. Then they get busy with
their own calls. *Finally, I get a Holy chance of complaining. In return to
get their attitude*. Thankfully I got a reply frm this gentleman. *Assured
me i will get a final resolution on 14/11/2009 at 11.45 am. Told him very
clearly that I have made verbal and written complaints along with all my
alternate Numbers, including my spouse's. *

*Next day I waited until evening. Around 7.45 PM I walked back into the same
gallery. Asked the same gentleman about why no resolution despite the
assurances. He took my number to check the status. He said that someone from
the backend team spoke with you in the morning. I told him none of my phones
rang in the morning. Rather I have not got a single call from any one from
Idea in the whole day. He kept talking over me and insisting that the
backend guy has spoken with you today. He embarrassed me and made me look
like a liar in front of other people inside the gallery. I had lost my
patience to extent of slapping that illiterate daft. And I regret I dint. I
asked him what solution has he given. To which this ill mannered man said
the money has not reached Idea. You go to your bank and ask for the
money. He was reluctant to give me the backend guy's name. Hence I walked
out. We called up ICICI Bank, they confirmed money has gone to Idea. They
need to refund it. *

*I called up Customer Service late at nite. Spoke with this guy named:
Brijesh Shukla. He told me it was some *
*Pramod from backend team who spoke with me at 11.49 am and made notes. I
informed Brijesh that he never spoke with me. He has manipulated the notes.
Without talking to me he has made devious notes. And I as a customer will
escalate this matter for sure. Brijesh confirmed with his supervisor named
Vikas that the amount will get transferred back to your ICICI acct. He gave
me Docket number# 13425961. He gave me a number to call # 9702097111. *

I need a resolution to this frustrating matter. For a sum like 150- I have
faced humiliation, embarrassment, abasement. Besides waste of time, and
encountering melancholic people who have no sense of customer service and
respect for others. I will appreciate if you kindly see into this. I will
appreciate if I get my money back without any further calls and mails. Also
I assure you
that first thing I am going to do is discontinue with this number once this
is resolved. I have mailed you 2 more mails before sending this one.

I hate to say this but your tag line - "for the people by the people"...
sounds lame. If we customers have to be at the mercy of such illiterate,
untrained sadists, then we wont know where to go. Maybe a few *number of
unsated customers* wont leave you a big loss. But this ambiguity shall
continue from one to another.


--
Regards Heena Prashant Bhat.

Dear sir/madam,
i have the idea post paid bill from last 4 yrs but nw i m faceing lot
of problem form last two month i am receiving my bill even after
giving a complaint to customer, my problem is still runing, actuly i
am doing job and i claims my mobile from my company n for claim they
need oringal bill(hard copy) but frm last 2 month i am unable to claim
my bill,,after giving complaint to idea customer care, they sent me my
bill through email but my compnay donot accept the print bill,,,plz
help me regarding this, harinderjit singh
9814602268

--
Harry Billing 9814602268

Dear Sir/Madam,

I would like to put following few lines for your kind consideration.

I am an Idea Prepaid customer since last one year and my mobile number is 9623966103.

On 02/03/2010, I got a call from Idea Cellular (Ph no. 9763100129) at 14:13:38. The person told me that my mobile number has been selected for free dialer tone, generally they charge Rs.30 per month for the dialer tone but for me it will is free as my mobile number was selected. He informed me that this service is valid for six months and I will be charged Rs. 125, which will be a one time charge. For which I agreed and I asked him to activate the dialer tone service with the Max Life Insurance advertisement song "Nazar Ko Kya Chahiye, Kwaab Thode Zyada". He then confirmed with me that it is Max Life Insurance advertisement song several times and I told him that it is, and not any other insurance advertisement song. He said that the same song would be activated withing 24 hours.

On the same day at 20:33:00, I received a message from Idea Cellular (No. 55456) stating "You are successfully charged for dialer tone song selection. I checked my balance and it was Rs.41(My previous balance was Rs.171). But the dialer tone was not activated. At 20:33:50, I get another message from the same number 55456, stating "We got your dialer tone activation request. It will be activated within 24 hours.

On 03/03/2010 at around 07:11 in the morning, I checked for the dialer tone activation and found that they had activated some other song and not the one I wanted. I called up the number from where I got the call for dialer tone activation (9763100129), but I got the message "Your call can not be completed due to network congestion". Then I called Idea customer care at 4444, which is charged 0.50 paise for 3 minutes and spoke with the customer service representative. I told her the entire incident and said that I wanted to get the dialer tone, which I asked for. She was rude and said that what I said is not valid as the song which I asked for was activated. I told her several times that it was not the case and that was the reason of my call. On which she kept saying that my statement is not valid and to select the dialer tone on my own for which there is a charge of Rs. 15. I then told her that when it is their mistake, why should I select song and pay more Rs. 15 and to refund my charged amount. She said that amount couldn’t be refunded. I then asked for the supervisor. On which she said that she couldn’t transfer the call as the supervisors would be available only after 2 hours and she disconnected the call.

I was so angry by the service and I called the Idea Complaint number 198. I spoke with the customer service representative Rita and told her the whole incident. She also said that money could not be refunded and I have to again go for dialer tone selection. When I asked for the supervisor, even she refused to transfer the call stating that call could not be transferred. Then she put me on hold and came back and asked me to give the number from where I got the call for dialer tone activation. I told her that it is on my cell and if I try to search for it, the call would get disconnected. She was so rude and said "Is it clear what I said?" and to call back with the number.

Then I called again 198 and spoke with the CSR Rupa. Narrated her the whole incident and also told her that Rita wanted the number from where I got the dialer tone activation call and I am calling with the same. I gave her the number. She kept me on hold, came back and said that she checked the records and to call back after 2 hours. If the dialer tone, which I requested, is still not activated, my charged amount would be refunded. I asked her if I could ask for her so that I do not have to narrate the entire incident. She said that I can speak to anyone and they would know regarding the conversation as everything is documented in their systems.

I then called after 2 hours (at 10 am) at 198. Spoke to another CSR named Akshay. Before even I could complete what I had to say, he was in a hurry to disconnect the call asking me to call 12345 to select the dialer tone. I asked him to listen to what I had to say. I again had to repeat myself and also told him what CSR Rupa told me. He said that money could not be refunded. He did the verification check by asking me my name, mobile number and my mailing address, I answered all. Then he asked me to give the mobile number, which I tried to call last. I told him to hold the line, as I wanted to check the number in my diary. He was going on saying " Boliye Madam" several times without giving me time to search in spite of telling him that I need to check for the number as I do not remember it by heart. I then gave him the number and then he put me on hold and came back saying that money could not be refunded and to call 12345 to activate another dialer tone and disconnected the call.

I was really irritated and called up 12345 and deactivated the dialer tone service.

I would like to say that the behavior of customer service representatives is too UNPROFESSIONAL and RUDE. They do not know how to talk to customers politely, they do not have patience, they bluntly refuse to transfer the call to the supervisors and they do not know how to talk in English.

Also, when they call to activate such services that time they would talk in a nice manner but do not do what has been asked for but JUST TAKE THE CUSTOMER'S MONEY.

Request you to kindly do the needful as I have a prepaid idea account and had just recharged my account three days back and they deducted half my money for dialer tone activation and no one at Idea Cellular is helping me to refund my money.

I am very disappointed and if no action is taken, I need to cancel this network and go for some other better network connection.

Regards,

Lajitha Parameswaran.
Viman Nagar,
Pune - 411014

Originally Posted by admin

Complainant:

H/CAPT. RAMESHWAR SINGH
No.78, 1st Floor
Kamaraj Road
Sivan Chetty Garden PO
Bangalore- 560 042


/vs/



Opposite Parties:

1.Manager
IDEA MOBILE COMMUNICATIONS
LIMITED
A-68, Sector 64
NOIDA (UP)-201301

2.Manager
Idea Cellular Limited
(Also serves Bangalore Operations)
11/1, Sharda Centre
Erandwane (Off. Karve Road)
Pune-411004

3.Manager
IDEA CELLULAR COMPANY
Branch Office
Near Chowki Chauraha
Bareilly-243001 (UP)

4.Sunny Electronics
PILI KOTHI, GROUND FLOOR
Opp New Patel Medical
& Singh Communication Centre
Near Gopi Chowk
Budaun – 243 601 (UP)


O R D E R



SRI. G. SIDDANAGOUD, PRESIDENT:

This is a complaint filed by the complainant under section 12 of the Consumer Protection Act, 1986 against the Opposite parties (Ops in short) for the compensation of Rs.10,000/-.

The brief facts of the case are that the complainant used to visit his native place every year and stayed there for two to three months. During April 2007, he purchased IDEA mobile No.9917345660 bearing SIM No.H-2-8991560610508305554 (photocopy enclosed) to avoid roaming charges on his Bangalore number. He also opted for the Life time offer to retain the validity on extra one time payment of Rs.495/- and validity was given up to June 2012 in first instance and was to be automatically extended thereafter. There were no other conditions for Lifetime offer at that point of time.

This year when he visited his native place during May-Jun and tried using his mobile using the IDEA SIM mentioned above. He found no signal on the screen. He approached the shopkeeper from whom he had purchased the SIM card and also opted for the Lifetime Offer, the address of whom is as Op No.4. IDEA Cellular Company office shown as Op No.1 was also contacted. IDEA Cellular Company Branch office shown as Op No.3 was also approached. Even after his utmost efforts to contact IDEA Cellular company concerned offices, nothing could be achieved till date. Hence the complainant approached this forum.

Notices were sent to the Ops under RPAD. The notices were served on Ops 3 and 4 but they remained absent. Inspite of granting two adjournments and no one represented them. Hence Ops 3 and 4 placed ex-parte. The notices sent to Ops 1 and 2 under RPAD, acknowledgement not returned and the cover sent to the addressee under RPAD were also not returned inspite of completion of 69 days from the date of its dispatch. Hence it is treated as served on them. Both Ops 1 and 2 remained absent and no one represented them. Hence Ops 1 and 2 placed ex-parte. Complainant gave his evidence by way of affidavit. Heard arguments of the complainant.

The complainant specifically on oath stated about the purchase of Idea mobile with SIM to avoid roaming charge when he visited out of State. When it was not functioned, he made several efforts to contact the OPs but none responded to the complainant. This sort of an act on the part of the Ops definitely amounts to deficiency in service.

These facts have not been specifically denied by the Ops. Even though the notices were served on them, they remained absent and failed to submit their statement of objection to rebut the evidence of the complainant. In the absence of specific denial by the Ops, the evidence given by the complainant is unchallenged.

In view of the discussions made above, we are of the opinion that the complainant has proved the deficiency in service on the part of the Ops. Accordingly, we pass the following order.

O R D E R

Complaint is allowed. Opposite parties 1 to 4 are jointly and severally liable.

Opposite parties 1 to 4 are directed to pay an amount of Rs.3,000/- (Rupees Three Thousand only) to the complainant with costs of Rs.2,000/- (Rupees Two thousand only) and this amount is to be paid to the complainant within six weeks from the date of this order.

Thanks for the post!

Nancy George,
Therully house,
Nenmanikkara,
Pudukkad P.O.,
Thrissur 680301
Kerala

Respected consumer court,
I've been using the idea number 9744441270 since the last three years. My complaint is as follows. When i made calls to ISD numbers 00966564165955 and 00966542023126 my balance was deducted at the first ring.The recepient at the other end had not picked the call. I could actually hear the phone ring while my money was being deducted. I had complained many times to customer care. I had even recieved a message saying that the problem was solved. The complaint number is 1-9607782300and the customer care executive was Mr. Mohammed. The last time my money was deducted was at 5.34 a.m. on the 22nd of june 2010. I had made a call to the customer care on the spot and was asked to call after 3 hours as the calls were not yet updated by Mr. Manu.I called at 12.08 p.m. again and was further asked to call later. I have lost 77 rupees in total, 11 for each missed call that was unanswered.

I would request the consumer court to take an action as this is totally unfair and unjust. the behavior of the representatives are also rude.

Please take an action as I'm really looking forward to it.

Yours faithfully,
Nancy

That's right saying .. I agree this comments...

I am Dharma Teja G. having idea number 96560 96745. I have been facing a problem regarding call connectivity to land line numbers of ANDHRA PRADESH. regarding this have give my first complaint on 21-jan-2011 and till the date the problem has not been solved. I have given nearly 10 complaints from 21-Jan-2011 to 01-Feb-2011(i.e today) your technical department has closed my all my complaints stating that there is no such problem and not able to contact me to intimate me the same. Your tech dept told to try from other idea number , I have tried the same with my friend number 98474 64481.The same problem arises when i tried to call the land line number.

I am also giving the latest complaint numbers which your care has given me
1. Complaint date 27-Jan-2011- SR1-12494860569.
2. Complaint date 01-Feb-2011- SR1-1256511344.

Originally Posted by Unregistered

I am Dharma Teja G. having idea number 96560 96745. I have been facing a problem regarding call connectivity to land line numbers of ANDHRA PRADESH. regarding this have give my first complaint on 21-jan-2011 and till the date the problem has not been solved. I have given nearly 10 complaints from 21-Jan-2011 to 01-Feb-2011(i.e today) your technical department has closed my all my complaints stating that there is no such problem and not able to contact me to intimate me the same. Your tech dept told to try from other idea number , I have tried the same with my friend number 98474 64481.The same problem arises when i tried to call the land line number.

I am also giving the latest complaint numbers which your care has given me
1. Complaint date 27-Jan-2011- SR1-12494860569.
2. Complaint date 01-Feb-2011- SR1-1256511344.

Dear Sir,

We would like to inform you that your complaint with the reference number 1-12565113744 is under process. We need some more time to process your complaint. We request you to bear with us till such time. We have taken a note of your feedback. We urge you not to form a lasting impression of our services based on your unfortunate experience. We are constantly updating the feedback received from our subscribers and using it for improving our service.
On rare occasions, like experienced by you, we fully recognize the shortcoming and take the responsibility to provide you with superior personalized service.
It has always been our endeavor to provide you with the best customer service and we assure you of our sincere commitment to meet all your future requirements too. We take this opportunity to assure you of better services in the future. It’s our privilege to have you as our customer and look forward to a long association with you.

Regards,
Ideacellular

I am Vivek Kumar Dubey. having idea number 9886493875. I have been facing a problem regarding GPRS accessing from starting of connection date and regarding this have give my first complaint and till the date the problem has not been solved. I have given nearly 10 time call to customer care from started date (11/04/2011) i.e today) your technical department has closed my all my complaints stating that there is no such problem and not able to contact me to intimate me the same.One more complaint i logged regarding my e bill issue and every time they are given some false promise i am fed up with this kind of commitment .

Now i want to speak to some responsible person from IDEA.

I am also giving the latest complaint numbers which your care has given me
1. Complaint No. 1230396.GPRS
2. Complaint No. 1230431. Ebil

Originally Posted by vivek4075

I am Vivek Kumar Dubey. having idea number 9886493875. I have been facing a problem regarding GPRS accessing from starting of connection date and regarding this have give my first complaint and till the date the problem has not been solved. I have given nearly 10 time call to customer care from started date (11/04/2011) i.e today) your technical department has closed my all my complaints stating that there is no such problem and not able to contact me to intimate me the same.One more complaint i logged regarding my e bill issue and every time they are given some false promise i am fed up with this kind of commitment .

Now i want to speak to some responsible person from IDEA.

I am also giving the latest complaint numbers which your care has given me
1. Complaint No. 1230396.GPRS
2. Complaint No. 1230431. Ebil

Dear Sir,

Kindly provide your Idea cellular number for further assistance. You can also get in touch with our Customer care centre - details updated on Idea website. www.ideacellular.com.

Regards,
Ideacellular