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Reliance Communications

This is a discussion on Reliance Communications within the Mobile forums, part of the Technology category; I noticed a sudden decrease in the balance today morning....on trying to contact customer care i was told that they ...

  1. #61
    fighter is offline Junior Member
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    I noticed a sudden decrease in the balance today morning....on trying to contact customer care i was told that they will be able to help only after 2-3 hrs as system upgrade is in progress..on calling back later the customer care executive (Mr. Dhruv Patel) informed me that the deduction was for some voice chat application that i had activated back on 30th december 2011 and Rs. 30 was decducted even then.I had never activated any such thing on my no. ,had i activated it would have been aware and used it atleast once.I feel cheated and want my money (Rs. 60) back.This is not the first time that i have had this problem with reliance, i have been cheated like this before also.I prefer reliance anywhere i go because they have a good coverage,but what they are giving in return of my loyalty is not acceptable.

    Nahush Shahi
    Jamnagar.

  2. #62
    RCOMcare is offline Senior Member
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    Hi Shubhendu,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Regards,

    RCOMcare

  3. #63
    hysujit is offline Junior Member
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    Dear sir/madam
    I am a student doing MBA. I am from last two days getting disturbed by th no 9778798249 so please help me he is also creating disturbances in my life also sending me disturbed messages. So please help me as this no belongs to orissa reliance GSM that is why I am posting this complain............

    Thank you
    Sujit kumar Tripathy

  4. #64
    RCOMcare is offline Senior Member
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    Hi Shubhendu,

    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

    Regards,

    RCOMcare

  5. #65
    sateesh.kr is offline Junior Member
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    Angry Address Change of Reliance postpaid Mobile Number

    Dear Sir/Madam,

    This is me Sateesh Kumar with Reliance postpaidmobile number #9342582863. I am holding this connection for more than 6 years. I have submitted the document(ID proof, Address proof and along with the my photo pasted address change form ) for address change on 29th of March 2012 at International Tech Park Bangalore (ITPB) Reliance outlet. I got address [COLOR=#009900 !important]verification[/COLOR] call on 2nd of April 2012. Though after 4 days of address verification call my address is not changed/updated. I have called several timer to Reliance customer call centre at 198/*222, but they did not provide me any help. I also went several timers to ITPB Reliance outlet to enquire about [COLOR=#009900 !important]the status[/COLOR], but nothing has happened. Therefore I have few queries:

    1. How many days Reliance takes to change [COLOR=#009900 !important]the address of[/COLOR] a postpaid customer?
    2. Why there is no update [COLOR=#009900 !important]provided[/COLOR] by the [COLOR=#009900 !important]Customer care[/COLOR] or Reliance outlet?
    3. How soon my address would be updated?

    My address in Reliance
    Sateesh Kumar
    #44, old [COLOR=#009900 !important]post office[/COLOR] Road.
    Jayanagar 7th Block,
    Bangalore, Karnataka

    My New address( for which document submitted)
    Sateesh Kumar
    No 1261 1St Flr 25Th A Mn
    9Th Block Jayangra
    Bangalore Kar-560069

    Regards,
    Sateesh Kumar
    Cell #9342582863

  6. #66
    R_COMcare1 is offline Senior Member
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    Quote Originally Posted by sateesh.kr View Post
    Dear Sir/Madam,

    This is me Sateesh Kumar with Reliance postpaidmobile number #9342582863. I am holding this connection for more than 6 years. I have submitted the document(ID proof, Address proof and along with the my photo pasted address change form ) for address change on 29th of March 2012 at International Tech Park Bangalore (ITPB) Reliance outlet. I got address [COLOR=#009900 !important]verification[/COLOR] call on 2nd of April 2012. Though after 4 days of address verification call my address is not changed/updated. I have called several timer to Reliance customer call centre at 198/*222, but they did not provide me any help. I also went several timers to ITPB Reliance outlet to enquire about [COLOR=#009900 !important]the status[/COLOR], but nothing has happened. Therefore I have few queries:

    1. How many days Reliance takes to change [COLOR=#009900 !important]the address of[/COLOR] a postpaid customer?
    2. Why there is no update [COLOR=#009900 !important]provided[/COLOR] by the [COLOR=#009900 !important]Customer care[/COLOR] or Reliance outlet?
    3. How soon my address would be updated?

    My address in Reliance
    Sateesh Kumar
    #44, old [COLOR=#009900 !important]post office[/COLOR] Road.
    Jayanagar 7th Block,
    Bangalore, Karnataka

    My New address( for which document submitted)
    Sateesh Kumar
    No 1261 1St Flr 25Th A Mn
    9Th Block Jayangra
    Bangalore Kar-560069

    Regards,
    Sateesh Kumar
    Cell #9342582863
    Dear Customer,


    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


    Regards,


    RCOMcare

  7. #67
    R_COMcare1 is offline Senior Member
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    Quote Originally Posted by sateesh.kr View Post
    Dear Sir/Madam,

    This is me Sateesh Kumar with Reliance postpaidmobile number #9342582863. I am holding this connection for more than 6 years. I have submitted the document(ID proof, Address proof and along with the my photo pasted address change form ) for address change on 29th of March 2012 at International Tech Park Bangalore (ITPB) Reliance outlet. I got address [COLOR=#009900 !important]verification[/COLOR] call on 2nd of April 2012. Though after 4 days of address verification call my address is not changed/updated. I have called several timer to Reliance customer call centre at 198/*222, but they did not provide me any help. I also went several timers to ITPB Reliance outlet to enquire about [COLOR=#009900 !important]the status[/COLOR], but nothing has happened. Therefore I have few queries:

    1. How many days Reliance takes to change [COLOR=#009900 !important]the address of[/COLOR] a postpaid customer?
    2. Why there is no update [COLOR=#009900 !important]provided[/COLOR] by the [COLOR=#009900 !important]Customer care[/COLOR] or Reliance outlet?
    3. How soon my address would be updated?

    My address in Reliance
    Sateesh Kumar
    #44, old [COLOR=#009900 !important]post office[/COLOR] Road.
    Jayanagar 7th Block,
    Bangalore, Karnataka

    My New address( for which document submitted)
    Sateesh Kumar
    No 1261 1St Flr 25Th A Mn
    9Th Block Jayangra
    Bangalore Kar-560069

    Regards,
    Sateesh Kumar
    Cell #9342582863
    Dear Customer,


    As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.


    Cheers,


    RCOMcare

  8. #68
    jabirevm is offline Junior Member
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    i have a problem with my Ovi Store on my N8


    it doesn't launch .. i restarted my mobile and tried again
    but also i couldn't

    i tried to delete it but i couldn't so i tried to delete it from " application manager "

    but also i couldn't
    now when i launch it it gives me a black screen

    so please help me

  9. #69
    DILIP GAUTAM is offline Junior Member
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    hi
    i am dilip from new delhi, i had applied for my prepaid reliance no 7428198230 to convert in postpaid on 21-5-2012. i have completed my all formalities like security deposited, submitted id proof, in all spite of my mobile no. is not convert in postpaid yet,i have received all verification call,i called many time in voice bpo office but i didn't received any positive answer, so please register my complain & take action soon.
    Last edited by DILIP GAUTAM; 05-11-2012 at 07:14 PM. Reason: edit mobile company name

  10. #70
    R_COMcare9 is offline Member
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    Quote Originally Posted by DILIP GAUTAM View Post
    hi
    i am dilip from new delhi, i had applied for my prepaid reliance no 7428198230 to convert in postpaid on 21-5-2012. i have completed my all formalities like security deposited, submitted id proof, in all spite of my mobile no. is not convert in postpaid yet,i have received all verification call,i called many time in voice bpo office but i didn't received any positive answer, so please register my complain & take action soon.
    Dear Customer,


    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


    Regards,


    RCOMcare

  11. #71
    utsav_racer is offline Junior Member
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    there has been a sudden balance deduction on my reliance gsm number and i received a message that 30Rs has been deducted towards activation of cricket pack , i did nothing to activate the pack and it got activated on its own , this is really bad way of cheating customers , and when i called the customer care at *333 i got no option to talk to the customer service executive . now thats even great , first cheat the customers and then dont let them complain

  12. #72
    R_COMcare8 is offline Member
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    Quote Originally Posted by utsav_racer View Post
    there has been a sudden balance deduction on my reliance gsm number and i received a message that 30Rs has been deducted towards activation of cricket pack , i did nothing to activate the pack and it got activated on its own , this is really bad way of cheating customers , and when i called the customer care at *333 i got no option to talk to the customer service executive . now thats even great , first cheat the customers and then dont let them complain
    Dear Customer,


    We regret the inconvenience caused to you. This is to inform you that your concern has been noted. Please share your contact details such as Full name, mobile no., and the type of Inconvenience you are facing, so that we are able reach you. Our team is eager to help you.


    Regards,


    RCOMcare

  13. #73
    dreamstar is offline Junior Member
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    Hello,
    I am a Reliance CDMA customer (9300892011) since past 5 years.
    and since last two years i have a complaint of recieving messages from 53030
    continuously. i have loads of messages waiting every day just from 53030.
    i even have tried to stop these services by messaging codes to 1909 and by avtivating DND on my no.
    but notthing stopped this.
    Please help me get out of this trouble.
    Thanking you !!

  14. #74
    R_COMcare9 is offline Member
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    Quote Originally Posted by DILIP GAUTAM View Post
    hi
    i am dilip from new delhi, i had applied for my prepaid reliance no 7428198230 to convert in postpaid on 21-5-2012. i have completed my all formalities like security deposited, submitted id proof, in all spite of my mobile no. is not convert in postpaid yet,i have received all verification call,i called many time in voice bpo office but i didn't received any positive answer, so please register my complain & take action soon.
    Dear Customer,


    As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.


    Cheers,


    RCOMcare

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