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Reliance SMS pack deactivation

This is a discussion on Reliance SMS pack deactivation within the Mobile forums, part of the Technology category; Originally Posted by khushboo dubey I subscribed to sms pack39 on reliance gsm mobile some months back. This pack gets ...

  1. #196
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    9,062

    Default

    Quote Originally Posted by khushboo dubey View Post
    I subscribed to sms pack39 on reliance gsm mobile some months back. This pack gets auto renewed every month despite my several efforts to deactivate it. I have tried to contact customer care about 15 times but the call drops after waiting for customer care representative. On sending sms deact pack39 to 53739, I get the message "default not configured". Moreover, another sms pack of rs.14 also gets auto-activated on top of rs.39 pack. Reliance keeps on advertizing how to ACTIVATE sms packs but never tells how to DEACTIVATE them. I want to unsubscribe both these packs IMMEDIATELY. I have been a loyal customer of reliance since 4 years but now i m fed up of this inconvenience which ur service is giving me.
    Dear Customer,


    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


    Regards,


    RCOMcare

  2. #197
    Unregistered Guest

    Unhappy Deactivate 39rs sms pack

    I subscribed to sms pack39 on reliance gsm mobile on my 9098428409 no.
    This pack gets auto renewed every month despite my several efforts to deactivate it.
    I have tried a lot to contact customer care but the call drops after waiting for customer care representative.
    On sending sms deact pack39 to 53739, I get the message "default not configured".
    I am requesting you to kindly deactivate sms pack39 service.pls pls pls.....

  3. #198
    vadivel is offline Junior Member
    Join Date
    Sep 2012
    Posts
    1

    Default unable to deactivate SMS pack

    I'm Vadivel. I'm a subscriber of Reliance GSM(Phone Number:9025595042). I recently tried to deactivate my 19 RS. monthly SMS pack using SMS. But it always said 'we're currently unable to process your request' nor I'm able to contact the costumer service(the line is always busy. waited for almost half an hour)....

    I'd the same problem with the 'CRICKET subscription' pack that I never even opted(though I managed to get rid of that). I lost Rs.60 with that.

    Worst customer service from Reliance. There is no reason for them to operate a customer service centre without answering any customer calls.

  4. #199
    Unregistered Guest

    Default deactivate reliance mesaage pack

    I subscribed to sms pack39 on reliance gsm mobile on my 8081760010 no.
    This pack gets auto renewed every month despite my several efforts to deactivate it.
    I have tried a lot to contact customer care but the call drops after waiting for customer care representative.
    On sending sms deact pack39 to 53739, I get the message "default not configured".
    I am requesting you to kindly deactivate sms pack39 service.

  5. #200
    Unregistered Guest

    Default reliance unfair policy

    i am reliance delhi customer

    i am using sms pack 26 rs which gives one paisa sms in romaing also

    but few months back they closed my pack with saying this pack is closed now

    i want to know how they do this if pack is closed than at least this benefits to already running customer


    my number is 9999062252


    please help me for this

  6. #201
    Unregistered Guest

    Default Pls Deactive SMS Pack

    Pls kindly deactive my sms pack of 39 -mobile no 9699116128.

  7. #202
    kuldeep2727 Guest

    Default Rs 39 message pack deactivation

    Relaince has been the worst in activating the services without the proper notification to the customers.. But Right now without saying much i want to de-activate my 39 message pack... my no. is 7814178828

  8. #203
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
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    9,062

    Default

    Quote Originally Posted by Varsha View Post
    My no is 9372524966 and I am unable to deact sms pack of Rs 39. I send sms deact pack39 to 53739 I already have sms pack of 19 activated on my no'. Please deactivate sms pack39 from my no' as soon as posible.
    Dear Customer,

    As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

    Cheers,

    RCom care

  9. #204
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    9,062

    Default

    Quote Originally Posted by khushboo dubey View Post
    I subscribed to sms pack39 on reliance gsm mobile some months back. This pack gets auto renewed every month despite my several efforts to deactivate it. I have tried to contact customer care about 15 times but the call drops after waiting for customer care representative. On sending sms deact pack39 to 53739, I get the message "default not configured". Moreover, another sms pack of rs.14 also gets auto-activated on top of rs.39 pack. Reliance keeps on advertizing how to ACTIVATE sms packs but never tells how to DEACTIVATE them. I want to unsubscribe both these packs IMMEDIATELY. I have been a loyal customer of reliance since 4 years but now i m fed up of this inconvenience which ur service is giving me.
    Dear Customer,

    We tried calling you but we were unable to reach you. We are pleased to inform you that sms pack of Rs 39/- has been successfully deactivated for your account.

    Cheers,

    RCOMcare

  10. #205
    RCOMcare is offline Senior Member
    Join Date
    Jun 2010
    Posts
    9,062

    Default

    Quote Originally Posted by vadivel View Post
    I'm Vadivel. I'm a subscriber of Reliance GSM(Phone Number:9025595042). I recently tried to deactivate my 19 RS. monthly SMS pack using SMS. But it always said 'we're currently unable to process your request' nor I'm able to contact the costumer service(the line is always busy. waited for almost half an hour)....

    I'd the same problem with the 'CRICKET subscription' pack that I never even opted(though I managed to get rid of that). I lost Rs.60 with that.

    Worst customer service from Reliance. There is no reason for them to operate a customer service centre without answering any customer calls.
    Dear Customer,


    We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


    Regards,


    RCOMcare

  11. #206
    Unregistered Guest

    Default Deactivate SMS Pack

    My mobile no is 9312496370. I'm a Reliance telecom customer and I had suscribed to SMS pack of Rs 26 two years back, I want to deactivate it, but my SMS pack doesn't gets deactivated!!!Please deactivate it.

  12. #207
    Unregistered Guest

    Unhappy

    i have taken reliance mobile no is 9331687057 now i dnt want sms crd to be recharge and i have a lot on cell but customer care representative dnt pick up the..., and now i am to irritated.......so plz deact my sms pack 39

  13. #208
    Unregistered Guest

    Angry please deactivate my Rs 26 SMS pack on my RELIANCE GSM No.

    I have two sms packs activated on my no.Rs 34 & Rs 26.
    I want to deactivate rs26 sms pack.
    I tried several times to deactivate it, but failed.
    My no is 8287148927
    Reliance GSM Delhi-NCR
    thanks and regards
    akhil

  14. #209
    Sumsonu10 is offline Junior Member
    Join Date
    Sep 2012
    Posts
    2

    Post Please DISABLE by Reliance cdma monthly sms pack of 39

    I want to disale my SMSpack of rs 39.i tried calling customer care ,but call is getting droped.please help me out and disable this

  15. #210
    Sumsonu10 is offline Junior Member
    Join Date
    Sep 2012
    Posts
    2

    Post Disable my monthly sms pack

    I want to disale my SMSpack of rs 39.i tried calling customer care ,but call is getting droped.please help me out and disable this.my mobile no is 9370927310.and my name is sumit khandelwal

 

 

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