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Online Recharge---Airtel & ICICI Bank

This is a discussion on Online Recharge---Airtel & ICICI Bank within the Mobile forums, part of the Technology category; I made an Online Recharge of Rs 333 through ICICI Bank website Net-banking Pre-Paid Recharge Facility on 18th January around ...

  1. #1
    arjuna is offline Junior Member
    Join Date
    Jan 2012
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    1

    Thumbs down Online Recharge---Airtel & ICICI Bank

    I made an Online Recharge of Rs 333 through ICICI Bank website Net-banking Pre-Paid Recharge Facility on 18th January around 22:24 PM.
    The transaction was successful at the ICICI Bank site.
    .
    My account was debited for Rs 333.

    I received a message from 555555 at 22:26 PM " Dear Customer , Your recharge request is
    under process.Please check balance after sometime."
    But I didn't receive any balance on my Airtel Mobile Number.

    I made a complaint to 121 but they replied that they received no credit from my bank account.
    So I sent them Bank Statement, Screen Shot of Transaction via email but till date no resolution of the problem.

    So I contacted ICICI Bank & they replied that transaction is successful from operator end & the money has been debited from my account.

    So now the Question is "If ICICI Bank says transaction was successful and money has been paid AND Airtel says they received no credit from my bank account." WHERE HAS THE MONEY GONE?

    It has already been 9 Days & no Balance from Mobile Operator & no refund from Banker.
    A Helpless customer like me has been left with only SERVICE REQUEST NUMBERS & NO SOLUTION.
    WILL I GET BACK MY MONEY EVER?

    .

  2. #2
    shibu444 is offline Junior Member
    Join Date
    Jan 2012
    Posts
    3

    Default

    I also faced this problem with ICICI website, but I was able to get the amount back. It is really unfortunate of you that you are running around for the amount. These telephone operators are real cheaters...blood suckers

  3. #3
    ICICI Bank Care is offline Senior Member
    Join Date
    Sep 2009
    Posts
    1,279

    Default

    Hi Arjuna,

    We regret the problem caused to you. Please send us your contact details at care@icicibank.com and we shall get in touch with you soon. Kindly refer '2631366' in the subject line.

    Regards,
    ICICI Bank Customer Service Team

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