Hello Sir/Madam,

This is in regards with my mobile number 9833123212.

I am using iphone from August 2011 and from that time Vodafone live service is activated on my number. I am getting Rs. 99 charge for using Vodafone live every month.

This time I got charged unexpectedly for using iphone internet which was around Rs 3,500 + tax alongwith the Monthly Vodafone Live of Rs. 99.

When I called Your customer support they say:

Vodafone live can not be accessible on iphone thats why I got charged whereas from August i was using Vodafone Live without any issues.

My concern: When I called your customer care today they said that there is no IPhone Net activated then why am I getting charged for the service which is not activated or i would rather say which i have not activated.

If i was able to use it from August'11 and I got charged only Rs. 99, why without notice I got charged this time for the service i have not activated??? I mailed you at your customer.assist@vodafone.com serveral times but have not any fruitfull response.
Infact my service has been barred and i am unable to make any calls or use internet.

I believe its fault from vodafone and their technical team. And i want my outgoing to start at the earliest.

This is raising an issue on Vodafone's credibility that it is cheating the customer by charging the service they have not activated.

I spoke to a customer care associate and when I said want to deactivate the service; they were ready to deactivate but not to assist their customer.
No one helped with my issue and despite of requesting many times to call me back i received no response.

INFACT TODAY YOUR CUSTOMER CARE EXECUTIVES SPOKE TO ME VERY RUDELY AND IN AN INDECENT MANNER!!!

VODAFONE IS HAPPY IN DISCONTINUING THE SERVICE BUT NOT HELPING OUT, REVERT THE BILL (WHICH WAS THEIR FAULT)

I would appreciate if i get a reversal for the amount i am being wrongly charged and also my outgoing should also be back to normal.