Hi Nigania,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Cheers,

RCOMcare

Hi Nigania,

We have received a note from our customer service team that they were unable to reach you on the contact numbers that have been provided. Kindly provide an alternate contact number to help us resolve your issues.

Regards,

RCOMcare

Hi Nigania,

We have received a note from our customer service team that they were unable to reach you on the contact numbers that have been provided. Kindly provide an alternate contact number to help us resolve your issues.

Regards,

RCOMcare

Dear Reliance,

I am using Reliance Smart GSM Mobile phone since last several years.
I found that some of the several service packages are automatically getting activated in my mobile. In spite of several complaints and reminders there is no action taken by Reliance. In the last 2-3 years I must have unwillingly paid extra amount of Rs. 2000 or more towards subscription of unwanted SMS services.
Recently my wife suffered from the same problem and after getting frustrated for not being listened for unsubscribing SMS service, finally changed to BSNL.
The company intentionally sends SMS for subscription request for some unknown services. The "Reply" button is provided in the place where normally "Option" button is placed. When the customer want to delete the SMS and try to select the "delete" button from the Options list. The service automatically gets registered. One doesn't have to send any reply for subscription. The subscription is intentionally, to the benefit of the company, automatically gets registered. Reliance does not provide any ways to unsubscribe the service. On complaining in the office, just the customer is harassed with false commitments.
I bet, around 50% of the Reliance Smart customers are suffering from this unsubscribing problem, which is intentional by the company.
It’s ridiculous.
Please unsubscribe all SMS services to telephone number given below. Please do not send me any promotional SMS. Please do not call with promotional calls.

Regards,
Milan Das, 9778911223 (owner Pramod Nayak)
Itishree Das, 9861313784

Originally Posted by Milan Das

Dear Reliance,

I am using Reliance Smart GSM Mobile phone since last several years.
I found that some of the several service packages are automatically getting activated in my mobile. In spite of several complaints and reminders there is no action taken by Reliance. In the last 2-3 years I must have unwillingly paid extra amount of Rs. 2000 or more towards subscription of unwanted SMS services.
Recently my wife suffered from the same problem and after getting frustrated for not being listened for unsubscribing SMS service, finally changed to BSNL.
The company intentionally sends SMS for subscription request for some unknown services. The "Reply" button is provided in the place where normally "Option" button is placed. When the customer want to delete the SMS and try to select the "delete" button from the Options list. The service automatically gets registered. One doesn't have to send any reply for subscription. The subscription is intentionally, to the benefit of the company, automatically gets registered. Reliance does not provide any ways to unsubscribe the service. On complaining in the office, just the customer is harassed with false commitments.
I bet, around 50% of the Reliance Smart customers are suffering from this unsubscribing problem, which is intentional by the company.
It’s ridiculous.
Please unsubscribe all SMS services to telephone number given below. Please do not send me any promotional SMS. Please do not call with promotional calls.

Regards,
Milan Das, 9778911223 (owner Pramod Nayak)
Itishree Das, 9861313784

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Originally Posted by Milan Das

Dear Reliance,

I am using Reliance Smart GSM Mobile phone since last several years.
I found that some of the several service packages are automatically getting activated in my mobile. In spite of several complaints and reminders there is no action taken by Reliance. In the last 2-3 years I must have unwillingly paid extra amount of Rs. 2000 or more towards subscription of unwanted SMS services.
Recently my wife suffered from the same problem and after getting frustrated for not being listened for unsubscribing SMS service, finally changed to BSNL.
The company intentionally sends SMS for subscription request for some unknown services. The "Reply" button is provided in the place where normally "Option" button is placed. When the customer want to delete the SMS and try to select the "delete" button from the Options list. The service automatically gets registered. One doesn't have to send any reply for subscription. The subscription is intentionally, to the benefit of the company, automatically gets registered. Reliance does not provide any ways to unsubscribe the service. On complaining in the office, just the customer is harassed with false commitments.
I bet, around 50% of the Reliance Smart customers are suffering from this unsubscribing problem, which is intentional by the company.
It’s ridiculous.
Please unsubscribe all SMS services to telephone number given below. Please do not send me any promotional SMS. Please do not call with promotional calls.

Regards,
Milan Das, 9778911223 (owner Pramod Nayak)
Itishree Das, 9861313784

Dear Customer,


As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.


Cheers,


RCOMcare