Issues with Airtel connection - 9975835753

**sandips** · 12-05-2011, 09:59 AM

Hi,

I have a Airtel pre-paid no. 9975835753 and applied for converting it to postpaid corporate plan - ALC 149 on 22nd of Nov 2011. The Airtel sales executive provided me a sim card and told that it will be activated with corporate plan - ALC 149 and the pre-paid connection will get de-activated with my existing mobile no. retained as it is.

I have provided all the required documents and Email/Address verification is completed as well. But, the SIM card he provided me is not yet activated(SIM Registration Fails when tried to use). Meanwhile I received SMSes on my pre-paid connection saying your 200mins/200msgs free ALC 149 has been activated. I have also started receiving SMSes about current un-billed amount daily.

I am confused about the current status of my pre-paid connection – 9975835753. Is it converted to corporate plan I opted for ? To add more to the problems, top-up recharges that I am doing for my pre-paid connection are not providing any talktime (INR 100 recharge added just INR 1 balance on 3rd of dec 2011)

And to my surprise my remaining balance is being deducted at a whopping rate of INR 1/minute on my subsequent usage.

After calling hundreds of times to 121 and 9090012345, I am unable to reach to customer care executive even once. I am really annoyed with the problem and appreciate prompt help or a call from customer care executive for clarification about the current status of my connection with no. 9975835753.

Thanks,
SandipS

**sandips** · 12-08-2011, 11:07 AM

To convert my pre-paid connection to post-paid plan I submitted the Subscriber Enrollment Form(SEF) and all the documents requested by Airtel representative Mr. Ajit Shinde(9890348503) on 22nd Nov 2011 and got a new post-paid sim card from him. He said it should get activated within 1 week with the same mobile no. as my pre-paid connection was having then. After more than a week when I found that post-paid sim is not yet activated, I followed up with Ajit multiple times and he casually assured it will get activated without even checking the actual status of the conversion request.

After 2 weeks of submitting all the documents, (and my my pre-paid connection completely de-activated for 2 days), when enquired about this in ARC(Airtel Relationship Centre) yesterday, I was shocked to know that my documentation is not complete. After calling Ajit, he still said it would get activated just reboot your phone and did not provide any substantial explanation of what went wrong with the documentation. When called again and again yesterday, he seemed avoiding my calls, did not respond well when received call and told me to file a complaint in Airtel against him and he is fine with it.

Due to issue in documentation for more than 2 weeks, my sim went into “Suspended” state(source to know this – Aundh-ARC visit today) and I had to once again follow the complete procedure submitting SEF and all the required documents at the ARC to activate my post paid connection with same mobile number.

This required me to spend my couple of office hours and my phone was in non-working state for 2 days .
I would like Airtel to go into the details of this matter and take suitable action against Mr. Ajit Shinde for his careless and casual approach towards the entire process.