Hi,

I am Nishant from Gurgaon.

In August, 2011, I have purchased Samsung Galaxy Pop CDMA Model no. SCH- I559.

I have put a new OMH simcard of Reliance. From the time I had purchased it was not useful for Internet service with a monthly packages. The reason was, there is no R-World function in this mobile for which I was unable to access at all.

But then this problem was resolved from Reliance Technical Team, Mumbai and Rs. 299 plan of unlimited Internet access on my cell was activated.
But in my bill during the period 27th August, 2011 to 26th September, 2011, Rs. 700.70 has been charged as the usage of net charges.

I made a payment of Rs. 1600 at that time and raised the billing complaint on 29th September, 2011.

I have called Reliance Customer Care for a few times but they were not ready to take up my complaint as Rs. 299 plan of unlimited Internet was not visible in their records. A few complaints have been raised though Facebook / e-mail.

I was called by the Reliance executive and was told that I have been charged for Network usage as I am using Reliance Connection.
This thing seemed to be without any base and the person who called me was just looking at the bill but not at the detailed bill.

Finally in the last month, ie. in October, 2011, I got a call from another Reliance executive and was told that my this issue has been resolved at their end and
was told that Rs. 700.70+Taxes would be compensated in my next bill. But I don't see it to be resolved as in the present bill of Oct-Nov, 2011 which I have got.

My permanent no of Reliance is 9312493890..

Therefore I humbly request you to help me out with this problem and please show me the way to get solution.

I will be waiting for your reply and will be very grateful to you for helping me out.


Thanking you,
Nishant Kumar
9810993890, 9312493890.
email: nishant287426@yahoo.co.in