I am using Blackberry prepaid plan of 399 from August 2011.
Till October no balance was deducted from my account for watching videos, but suddenly from October my balance of nearly 400 rs was deducted without any reason.
I continuously called customer care of docomo on 121 as well as blackberry customer care for one week but they kept saying it is not upgraded on their system, than later when my balance was over their service was halted and than they said youtube videos cost extra money, where as other network providers don't charge as my friends and family are using it, but here they dint inform too nor they told the reason for balance deduction and nor their system showed as they said.

Also their customer care representative are illiterate and doesn't have knowledge of their plans itself , I searched on net about blackberry plan 399 and it stated that browsing is free where as their customer care says it is not free and it is similar to plan of 299.

I request to please convey the hidden truth of what charges are deducted exactly or I will change my service provider and also file a complaint of fooling customers and eating my balance of approx 400INR.

Regards,
jitesh.