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Tata Docomo balance Deduction

This is a discussion on Tata Docomo balance Deduction within the Mobile forums, part of the Technology category; I am using Blackberry prepaid plan of 399 from August 2011. Till October no balance was deducted from my account ...

  1. #1
    Jitesh N Shah is offline Junior Member
    Join Date
    Nov 2011
    Posts
    1

    Default Tata Docomo balance Deduction

    I am using Blackberry prepaid plan of 399 from August 2011.
    Till October no balance was deducted from my account for watching videos, but suddenly from October my balance of nearly 400 rs was deducted without any reason.
    I continuously called customer care of docomo on 121 as well as blackberry customer care for one week but they kept saying it is not upgraded on their system, than later when my balance was over their service was halted and than they said youtube videos cost extra money, where as other network providers don't charge as my friends and family are using it, but here they dint inform too nor they told the reason for balance deduction and nor their system showed as they said.

    Also their customer care representative are illiterate and doesn't have knowledge of their plans itself , I searched on net about blackberry plan 399 and it stated that browsing is free where as their customer care says it is not free and it is similar to plan of 299.

    I request to please convey the hidden truth of what charges are deducted exactly or I will change my service provider and also file a complaint of fooling customers and eating my balance of approx 400INR.

    Regards,
    jitesh.
    Last edited by Jitesh N Shah; 11-18-2011 at 03:21 PM. Reason: Spellign mistakes

  2. #2
    Tata DOCOMO is offline Senior Member
    Join Date
    Apr 2010
    Posts
    826

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    Hi Jitesh,

    Kindly provide us your Tata DOCOMO number and your alternate contact number and email id so that we can get in touch with you or go to the following link - Tata DOCOMO Chat to get your query resolved through a Live Chat with our Customer Care executive.

    Thanks and Regards
    Customer Care
    Tata DOCOMO.

  3. #3
    vasim kureshi Guest

    Default Tata Docomo balance Deduction

    I Have Tata Docomo prepid sim 903337782 since last 1 yr. i have use 48 rs. GPRS pack but last two months i have problem in GPRS daily Tata Docomo Cut my Rs.5 & i call I continuously called customer care of docomo on 121 but they kept saying it is one application is Start in my mobile so balace Deduction but now we are off theis application.But next day Rs.5 cut so


    I request to please convey the hidden truth of what charges are deducted exactly or I will change my service provider and also file a complaint of fooling customers and eating my balance of approx 150 INR.

    vasim kureshi
    9033377782

  4. #4
    vasim kureshi Guest

    Default Tata Docomo balance Deduction

    hi
    i m vasim kureshi last time i post deductin report but now tatadocomo give me my balace return thanx docomo
    vasim kureshi

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