I have a Tata Docomo prepaid mobile connection - 9036969060 - brought and using in Mangalore, Karnataka.

Last month I activated Blackberry service on it (BB MailLite plan for Rs 299/month). At the end of one month, due to insufficient balance the BB service got unsubscribed by itself. So I went and recharged my phone to a balance of approximately Rs 400 +. Then I sent the subscription message to 121 for the BB services again. In reply I got "Problem saving your SR (service request) since one SR is already open. Contact customer service."

I contacted Customer service (121). I was told they have no idea and that I should contact Tata docomo Blackberry helpline (18004190121). I called this number. They told they will "escalate" this problem of mine instantly and it will get resolved by the evening. This was on 10th of November 2011. Its been 1 week already and nothings happened.

I call both the customer service numbers daily (TD + TD BB services) and all I get it the same old "Ma'am, we have resubmitted your complaint as high priority" or "there is a technical error, we cant do anything" or "call tomorrow ma'am and ask for the supervisor" (the supervisor gives me the same by-hearted 'wait more' answers). Daily I'm told to wait till evening to get the confirmation message that my old SR is closed. And daily that message never comes.

MORE THAN A WEEK to solve such a petty issue?
Hopeless service efficiency!
Regretting quitting my previous service provider and shifting to Tata Docomo.