Originally Posted by iomca4u

I have received the bill for the number 9011650592 on which i have got Blackberry 599 Plan activated. However, i have been charged 341.860 as GPRS usage instead of 0.00 since BB 599 covers unlimited internet usage.

When i checked with the call center the agent informed me that APN seen in the system is internet2 instead of what is set on my device blackberry.net I have been using BB service since 4 months and am facing this problem for the first time.

What is there in your system is out my control. I can see blackberry.net as the APN in my device. Due to wrong information in your system i have been charged which is not acceptable.

The agent has requested me to write an email to the said address and I should get the revert for amount refund in 24 hours. I would appreciate if you can kindly do the needful by reversing the amount and re-generating a new bill for me. I am not paying the amount till this dispute is settled. Reverts from call center agent is extremely disappointing.

Waiting for favorable reply.

Dear Sir,

We wish to inform you that your complaint for Excess charging related issue has been initiated with us and you shall hear on the same till.29th Nov 2011.

Regards,
Ideacellular