Originally Posted by SUNEEL_PRABHU

Dear sir,

I am suneel, Using idea network since last 4 years(previously it was spice).(9964428302)

5 months back i have bought another idea prepaid SIM(no. 7353786099) for my home use.
From last months 5rs/day has been deducting from my a/c & without activating any offers.(i observed on 08/10/11)
I contacted customer care, told to deactivate IVR contest. After doing so also, problem not solved.Again contacted them & also visited IDEA outlet malleaswaram Bangalore on 22/10/11. They not even resdy to register any complaint since they didn't have any details for deduction & told me that back team will call you within 24 hours. I didn't get any calls.Again contacted Customer care , repeated all these stories & finally senior supervisor given one query no.(1-19128570615) to avoid my explanation with executives every time i call & he too promised back team will get back to me.
So far i have called them more than 30-40 times but yet given solution & getting same reply that wait for updation of your billing details.
Every time i need to talk with executive & need to explain from beginning.
Last 10 days back my balance reached to 0rs & cannot call anyone & they not even telling what to do.
Not even connecting senior supervisor telling that they are busy.

Pls do the needful & let me know if when problem get solved & i will get back my money /or need to changeover to other networks.

alternate contact no: 9964428302

Dear Sir,

We tried to call you but the contact could not be established. Kindly confirm your alternate contact number so that the concern can be resolved to the best of your satisfaction.

Regards,
Ideacellular