i've purchased a new virgin phoneof Rs.1500. Retailer told me that u will get Rs. 500 talktime and 500 local messages free on this purchase. but as my phone activated i got Rs. 10 balance and no free messages.Then i contacted retailer and he didnt reply me satisfactorily and when i contacted company they said there was no scheme like that then i filed a complaint in company and they told me that u wait for 24 hr. and u'll get solution for your problem but it has been a week since i made complaint but they are not solving my problem what should i do?

Hi Shekhar,
We have gone through your complaint, before taking any legal action we need some information from you like the bill details and do you have anything in written?