Hello I am Chandan Garai from Bangalore, a subscriber of Reliance Mobile(CDMA) prepaid lifetime service. I am fade up with the telemarketing messages coming throughout day and also at night. I asked them stop it immediately, but their Customer Care is saying it can be stopped after 45 days.
My question is how this kind of disturbances can be stopped and moreover they are not giving me the complaint no. so that in future I can enquire about the complaint.

I calling them for last 3 days to stop it. After many tries I got one interraction ID-
Interaction ID 1370741132.

Few things I want to clarify with everydoby, I filled up the Connection form and I didnt mention any option for telemarketing so why should I tolarate 45 days to stop those messages. Moreover that messages doesn't have any no, it comes with some name like, RM, TA etc.
Can anybody help me to stop those messages or what is the procedure to take legal actions.

Dear Mr. Garai,

You are Internet Savy, so pls. go through the Website of Reliance Co. and register your name in DND Registry (Do not Disturb or Do not Call ) and wait for the response for 30 to 45 days. To get the proof for you DND registry with the Co. save your request number or the auto generated reply from the Co. This is first level to stop such unwanted calls and SMSs.

Hello
i m Narendra khichi with mobile no 9324148322
on my mobile in last 30 days i got message from reliance that
"Your Subscription toCRBT service has been renewed at 30 Rs..."
and the 30 rs is deducted from my mobile prepaid A/c.
after that i call reliance customer care(*333) and complaint abt this
they say sorry and unsubscribe the caller tume from my mobilebut deducted amout
not cameback.
within 30 days its 6 times

i m irretating with this service of reliance

plz help

Dear Sir,

These kinds of complaints can be sorted out by sending your complaint to the Nodal officer of the Co. Pls., provide us your address on early basis, according to which we can suggest you the address of Co. Nodal Officer.

I am unnecessarily charche for caller tune fascility
which I did not ask for.


My mob No. is 9373004816

Hello
i m Deepak Maheshwari s/o. Sh. S. L. Maheshwari with mobile no 9314324355
on my mobile in last 1 days i got message from reliance that
"Your Subscription to job on phone service has been activated at 30 Rs..."
and the 30 rs is deducted from my mobile prepaid A/c.
after that i call reliance customer care(*333) and complaint abt this
they say sorry and unsubscripted the job on phone from my mobile but deducted amount
not came back.
this few month its any time

plz help

Thanks regard

Deepak Maheshwari
M. 9024345853, 93143-24355
E-mail : Deepakkota.in@gmail.com

Hi !

My Name is Sheetal Thakkar I stay in Mumbai .. I m using Reliance Mobile from last 4 years .. i m paying my bill online since last 2 year .. but reliance has came up with their new we portal .. which is not properly .. i have paid my bill through new portal in the month of oct-09 .. at that time everything was proper .. but all of sudden in the month of nov-09.. my user name / password was got de-actived .. when we called up customer care .. they told me that they will get back.. but there was no response .. then i have sent a mail but they gave me complain number and told me that this problem will be resolve in next two days .. 15 days are gone there were no response from reliance .. after that when i called up they gave me someone's els's user name .. which was pathetic .. then i did some research and found that my customer relation ship number's first 10 digit was same with that other user and that's why my password was going in his mobile ..

infect the web user is linked only to customer relation ship number's first 10 digit.. but wht if that 10 digit are same for multiple mobile number ... no reply from reliance for my this question ...

i have send all those snap short to reliance on 18th Nov.. but till today i m getting the following reply ..

Dear Ms. Thakkar,

In response to your mail regarding My Services website issue of Reliance number 9322721293, Please note that we have taken up your issue with the concerned department for further review and appropriate action to be taken and the same will be resolved shortly.

We regret the inconvenience caused to you.

wow what a wonderful replay... not only this when i called up in customer care and was explaining the issue the call center person has disconnected my line .. representative name was Mr. Husain (my call made on 21st Nov @ 4.00pm)..

-----
i got lots of info just because we are the web portal developers .. we know wht kind of bug was that ... ...

Hi
I am old reliance customer.
Recently I have subscribed to Simply Reliance Life time..
Call rate Rs 1 per 3 minutes STD and local.
How happy I was at time of changing plan... But

With his plan whenever I try STD I get Network Busy. During whole day I get this tape. But some times at Night after 10 O'clock I get connected.
When I call from another operator phone I get connected immidiately.

Is reliance fooling people ?

sir,
i have to inform you that i m the customer of reliance prepaid no-9342413038
every month the balancei.e.100.00Rs cut automatically;and we ask customer care they don't give proper answer , most of the time they will tell our computer application software is not working ,n after 3 days they will tell , now we don't have data with us.....for last 4 mnths my 100.00 rs per mnth are being deducuted from my acc automatically .....iam not using internet or iam not activating myself to any service...automatically iam getting some message "ur internet data plan has been changed as per request" and tey r deducting my money..iam really fed up of this problem....what can i do for this type of
behavior,i think i block my no and use another service.

i am senior citizen of this country ! i hve taken prepaid connection of Reliance Moble co. I recharged my account for Rs. 50/-
through local agent on 28/01/2010. Agent received msg that my account was successfuly recharged. However same message
should be sent to me by Reliance, I diid not received any message. On 29/01/10 i received msg that balance in my account was
Rs.13/- and i should recharge my account. i rushed to my agent. When he checked with Reliance mobile co i was told that
Reliance co has deducted " Caller Tune Charges " Rs. 30/- from my account. It was shocking to me as i have never downloaded
any Caller Tune in my mobile and i had never asked for any caller tune.

On 01/02/2010 I visited Reliance Mobile co Gallery and explained the facts. The staff checked my mobile and their records
and agreed that there was no caller tune in my Moble phone and caller tune charges were wrongly deducted from my account
I am very much upset as they deducted amount for no mistake on my part. I am retired old person of 70 years.The
Reliance Mobile co. has harrassing me and making me run as i m sick person. I have spent nearly Rs 70/- as taxi/Auto
Riksha fare, for last 4 days. But i am not getting any proper answer. i was advised to contact Mr. Tilak Chaudhary the
next authority. I tried to contact but everytime i was asked to contact later.

I am tired of running after Reliance Mobile co. I therefore request your honour to arrange to reimburse the amount
Rs.30/- bieing deduction of caller tune charges and Rs.70/- my transportation charges.

I would also like to request you to warn Reliance Mobile Co. not to treat senior citizens in this careless manner.

My mobile Number is 9324932456 prepaid connection. My e-mail addr is anilkumaradhikari@yahoo.co.in

Thanking you.

Originally Posted by swapnil88

i am senior citizen of this country ! i hve taken prepaid connection of Reliance Moble co. I recharged my account for Rs. 50/-
through local agent on 28/01/2010. Agent received msg that my account was successfuly recharged. However same message
should be sent to me by Reliance, I diid not received any message. On 29/01/10 i received msg that balance in my account was
Rs.13/- and i should recharge my account. i rushed to my agent. When he checked with Reliance mobile co i was told that
Reliance co has deducted " Caller Tune Charges " Rs. 30/- from my account. It was shocking to me as i have never downloaded
any Caller Tune in my mobile and i had never asked for any caller tune.

On 01/02/2010 I visited Reliance Mobile co Gallery and explained the facts. The staff checked my mobile and their records
and agreed that there was no caller tune in my Moble phone and caller tune charges were wrongly deducted from my account
I am very much upset as they deducted amount for no mistake on my part. I am retired old person of 70 years.The
Reliance Mobile co. has harrassing me and making me run as i m sick person. I have spent nearly Rs 70/- as taxi/Auto
Riksha fare, for last 4 days. But i am not getting any proper answer. i was advised to contact Mr. Tilak Chaudhary the
next authority. I tried to contact but everytime i was asked to contact later.

I am tired of running after Reliance Mobile co. I therefore request your honour to arrange to reimburse the amount
Rs.30/- bieing deduction of caller tune charges and Rs.70/- my transportation charges.

I would also like to request you to warn Reliance Mobile Co. not to treat senior citizens in this careless manner.

My mobile Number is 9324932456 prepaid connection. My e-mail addr is anilkumaradhikari@yahoo.co.in

Thanking you.

Hello,

Kindly share your full contact details so that we can guide you accordingly.

Hi this is Atul Maniar , Post paid user of Relience CDMA due to some reason i Was nt able to pay my bill on due time ... but recieved a letter from relience communications as arequest please pay the bill and there was anumber for any clarifications and i did call him... and told him and he promiss he will wave me the rental for the other months , and said just pay the bill and i did the same.... but after that he never picks up the call but he do pick up the call from other number , not only that the company has aloted that number to some one else... no is 9320122225

I am having reliance connection, migrated from prepaid to postpaid for migration Service people tell that it will take maximum 48 hours but it took 9 days after repeated complaints. Few days back my STD connection was suspended without any reason after complain and talk with higher official it took 5 days to set right. Now my all services are suspended when enquired it is found that some paper works require my attention. How Reliance can suspend all call without prior intimation and giving some time. This is very careless attitude and doing business at the intention of earning money without any customer concern.

I am having reliance connection, migrated from prepaid to postpaid for migration Service people tell that it will take maximum 48 hours but it took 9 days after repeated complaints. Few days back my STD connection was suspended without any reason after complain and talk with higher official it took 5 days to set right. Now my all services are suspended when enquired it is found that some paper works require my attention. How Reliance can suspend all call without prior intimation and giving some time. This is very careless attitude and doing business at the intention of earning money without any customer concern.