Dear Sir/Madam,
*
I have a complaint against Vodafone to make.* My mother has a vodafone lifetime prepaid connection no. 9899183026.* On 16th Apr 09, my mother got a message from Vodafone that Rs. 45/- has been deducted against a monthly subscription of Caller tune.* The catch point out here is my mother never replied to their message/voice calls for subscribing to such services.* Hence, on account of this I have following complaints to make:
1. Value Added Service of Caller Tune was activated without taking consent of my mother which Vodafone never accepts.
2. Instead of several reminders they do not deactivate the service.* I was told to message - "CAN CT" to 144 to deactivate the service.* Each time I message this text, I get a reply - "You are not active for this service". This means that the service is not activated for this account but when I call customer care, they tell me that it is very much active.
Please help me so that I get out of this situation as it has given me & my mother a lot of trouble.
Regards
Vipul Karki
9899111852