I, Prabhavati Barot, am writing in reference to my Vodafone# 9833995002with
Relationship # 1.8647063.
You'll sent me the last bill (bill # 000000010001975942) dated 25-01-2009
with due date of 12-02-2009 and amount Rs. 268.45. I paid that bill online
from my son Sachin Barot's A/c on the 06-02-2009. Which reflected on ur
system on 08-02-2009. And i received the Security deposit refund of Rs.
231.55 (Security Deposit amount is Rs. 500) with cheque # 697828 dated
13-02-2009 from Deutsche Bank. I believe the cheque was printed before
you'll received my payment. I spoke with your Relationship Associate Mr.
Rahul Patwardhan on 21-02-2009 at 5:10 pm. He acknowledged the mistake from
your side and took the request for the same and gave me a reference #-
691958616 and promised me saying that I would receive a cheq within 15
working days. I as yet havent received the cheque for the remainder balance.
Then on 21-02-2009, I spoke with your Relationship Associate Mr. Austin
Pillai at 12:45 pm. He could not see anything on the system. He was reacting
as if I was speaking Greek. I asked him to give the phone to the superviser.
He said superviser no available. Said I would receive a call from the
superviser in 2 hours which did not happen.
Again on 21-02-2009, unhappy with the customer service, I called Helpline
and spoke with Mr. Kavi Arason at 5:30 pm. Explained him the situation. He
acknowledged the payment received of Rs. 268.45 on 08-02-2009 and gave me
the reference # for it as 246. He said he understood the situation and
acknowledged the fault from your side. But he said he cannot help me. Said I
have to either Fax the complaint to Vodafone or send an email. Look into
this matter as soon as possible and send me a cheque of Rs. 268.45. You can
contact my son (Mr. Sachin Barot) on my behalf on Mobile # 9833448709
Thanking you in anticipation.

Yours truly,
Smt. Prabhavati Barot