Dear Sir/Madam,

My name is joginder Singh.

I purchased Micromax Q5fb on 13th June,2010 from Sa re ga ma Mobile shop from Isanpur, Ahmedabad. After purchasing the cell phone within three days the profile mode automatically changed to headset profile. So I found the Customer Care number and informed them about the same.

I got the reply from them that I have to bring the cell phone to the Service Center and on 18th June,2010 I submitted my cellphone to them. They told me that as its under one week the error occurred they will replace my cell phone and provide me a new one. The name of that center is S.R.K Enterprise, Shivranjani Cross Road, Satellite, Ahmedabad. Ph : 09898999876

I submitted my bill and all the accessories with cellphone. They provided me a DOA Certificate and told me to submit the cell phone in Sa Re Ga Ma and collect a new handset. I did the same procedure. Now after submitting the cell phone I was told that I will get a new cell phone within 3 days and now its going to be one month I did not got my cell phone back. Its 15thJuly, 2010 and I am being told that the stock is not available and hence they cannot provide me a new cell phone. Also they told me that its not sure when they are going to get the cell phone so I have to wait until the stock is available.

Then I consulted the Main Dealer from whom Sa Re Ga Ma usually purchase the cell phones from. The DOA and cell phone was provided to Bhavani Shop which is in Relief Road in Mangal Murti Complex, Ahmedabad. I was being told there too that they cannot help me with anything till the stock is available and DOA is passed.

So I need a solution for the same as soon as possible as I am out of my temper now. Please inform me what should I do as I do not find any head quarter number too. From last one month I am just wasting my time and petrol and listening just one thing from all. Its my humble request to you to look on this matter. I am providing the DOA in attachment which will guide you when I submitted the cell phone and why till now i did not got any reply.

Hope you will solve this matter ASAP.

Thanks & Regards,

Joginder Singh & Bhavin Gajjar
Isanpur Ahmedabad
Ph : 09601285021