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samsung jet mobile complaint

This is a discussion on samsung jet mobile complaint within the Mobile forums, part of the Technology category; this is to bring to your kind notice that i purchased the latest gadget of samsung mobile which is called ...

  1. #1
    nilesh8612 is offline Junior Member
    Join Date
    Jul 2010
    Posts
    1

    Lightbulb samsung jet mobile complaint

    this is to bring to your kind notice that i purchased the latest gadget of samsung mobile which is called as jet
    on 15/4/2010 but to my apathy the next day onwards the battery of the phone lasted not more thn 20 minutes i went to the shopkeeper and informed him regarding the problem as my phone was in warranty he advised me to visit the nearest service centre in ghatkopar east named JMD i went there and informed them regarding the problem they said that they rectified the problem but to my dismay the phone still has the same problem i was then asuured taht a new battery will be replaced instead of that as the owner of the service centre gave me his own battery and he took mine now the phone is working properly when i went to ask the new battery which i should get speaking legally they say it is out of stock is the battery coming from NASA space centre i m harrsased by this and its my strong recommendation to all my friends that dont purchase the Samsung mobile phones as you people only spend on add and not in customer satisfaction hope so i will get a suitable reply from u

  2. #2
    adv.richa is offline Moderator
    Join Date
    Jul 2010
    Posts
    456

    Default Samsung mobile

    Hello,
    We have gone through your complaint and suggest you to send a written notice via registered post to the CMD of Samsung, mention all the details in it, attach photocopy of all the supporting document and ask them to replace the battrey with a new one within the mentioned time in the notice.
    Wait for their response and revert us back.
    Note: Keep all the copy of Complaint, Notice and the registered post slip, this may help you if you need to knock the consumer forum.

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