Complaint against Airtel for Network Coverage Issue

Pavan Daga · 05-18-2010, 04:22 PM

I am using an Airtel post paid connection by the No. 98802 07374, almost more than 1 year back I had called the customer care and registered the complaint regarding non receipt of network coverage and there was no response from the company for next 3 months I used to call every day & every time I was assured that the network problem will be resolved in next week.....and that never happened. I had visited the Airtel office for more than 3 times and lastly for fighting for 3 long months some of the Airtel executive visited the residence and checked and found that the area of Banashankari II Stage has got some serious network issues to be addressed.
After 15 days of the visit a network booster was installed at my residence. Soon after i had given my feedback, regarding non satisfaction of the service of network booster.
Subsequently I had also met Mr. Sanjeeb Kalita the customer relations head of Karnataka region. He had assured me that the complaint will be resolved in next couple of months and new site will be installed at the Banashankari II Stage.
Till date there is no progress on the same & I have been following up on the same on a continuous basis. Every time I get an answer that the complaint will be escalated to the technical department. Now I wonder that is there any technical department in the Airtel office??
For the last 3 months I have not paid my Airtel mobile bill and have asked the company to rectify the problem faced and to provide a permanent solution for the network coverage issue.
Now I have noticed that the outgoing call facility on my mobile is barred and I cannot do anything. I had also asked the Airtel officers to waive off the last one year billing against my no. There were numerous telecom conversation on this issue but all unheard.
Is it the responsibility of the customer to make the timely payment of the mobile bills and the service providers to ignore all the complaints and to disconnect the facility for the mistake of their own? Till now I used to make my payment on timely basis, but an attitude like this by a service provider is not justifiable at any point of time.
I am complaining in the forum against the activities of the service provider Airtel, for the unethical practise of the service provider.

Unregistered · 04-19-2011, 11:30 AM

I have weak coverage all Home airtel Mob in my town,I also use Airtel GPRS plan but,
I am not able to use GPRS in home.
there are many Airtel customer in my town but,
they are not satisfied with airtel, they choose the different network and the other network is also not provide good courages..
so please build a new AIRTEL tower in Urjagram,(Tadali)

details about locality
State : Maharastra
district: Chandrapur
city: Chandrapur
Town : Urjagram
pincode: 442406
coverage affected area: Urjagram,(Tadali)

Regard..
Devendra Kshirsagar.
(9975321083)
rockon.devendra@gmail.com

Unregistered · 11-22-2011, 02:53 PM

I am Narendrabose.R using Airtel service for past 7 years [No.9840633522] & i Love to be with this network due to good offers, Honouring the user, genuine service, i referred my family members to be airtel users so now in my family there are 28 airtel users. But in the recent days i'm facing many problems due to network coverage in my native residence, right now my living place is "Manakadu, Hasthampaty, Salem,Tamilnadu,India" There is no coverage inside my house for each & every call i'm coming out of my house & speaking. Its very difficult for me to do it again & again, so kindly rectify my problem.

Kunal Thakre · 07-18-2012, 10:43 AM

Hello, sir/mam
i used airtel prepaid sim,i have problem with network coverage in my area (Sector-31 vashi gaun near kerla house navi mumbai) since 1 year. from 3 days there is no covarege in my room, i complain agianst it but no reply from there side, so plz help me to get out from this issue.

akash narnaware · 12-09-2012, 11:08 AM

i hove many problem in network covrge in airtel..
From 4 month.
And also problem in internet access.
Plz plz solve my problem quickly.my no. Is 9766212868.

BHOLA VAGH · 02-04-2013, 09:49 AM

i hove many problem in network covrge in airtel..
From 4 month.
And also problem in internet access.
Plz plz solve my problem quickly.my no. Is 9766212868.

sukhpatel · 02-09-2013, 11:55 AM

i am using Airtel service and now i have problem of network in my office building and i did make not down complain against it but there is no solution provided me by Airtel rather than this area in the middle of the city . and this kind of problem facing all the employees who is having Airtel Mobile.

27, sarvrituvillas , khanjipeer Road,
Udaipur , Rajasthan 313001

B S KARTHIK · 02-12-2013, 12:51 PM

Dear sir/madam

I have airtel customer in 2 years my no 9908851365. before 1 month my number out going massages are not sending in any mobile i have already consider to airtel office but not response and careless i registered complaint in 2 times but no response.
so please solve my problem and i change my network please send my port unique code in our number as early as possible

Thanking you sir,

Regards

B S KARTHIK
Ph.No 9908851365

pandi · 02-23-2013, 10:09 PM

airtel network poor coverage in my area.address sivagangai district ,ariyakkudi near karaikudi.

Unregistered · 04-01-2013, 09:36 PM

the net work coverage in dd colony o u road hyderabad is totally gone down for the past three days there is no coverage in side homes. our phones are very frequently called we are facing much difficulty in answering or to call back pls restore to full coverage immediate.

sujithsivadas90@gmail.com · 05-19-2013, 11:42 PM

I have weak coverage all Home
airtel Mob in my village,I also use
Airtel GPRS plan but,
I am not able to use GPRS, incoming and out going calls in home.
there are many Airtel customer in
my village but,
they are not satisfied with airtel,
they choose the different network
and the other network is also
provide good coverage..
so please build a new AIRTEL tower
in poovattoor, kottarakara, kollam
details about locality
State : kerala
district: kollam
city: kottarakara
village: poovattoor
pincode: 691560
coverage affected area: poovattoor and poovattoor east
Regard..
Rahul