Dear Mr. Singh,
It is annoying to know that you had a bad experience on your purchase of your Touch P-phone from Naaptol.com. I, on behalf of naaptol would like to apologize for the inconvenience caused to you. However, we are working on to improve our service, so you would not face any inconvenience in future.
Further, I can see that the your request for refund has been escalated and the full amount has been refunded back to you:
Chq no. – 100893
Clearence Date - 10/06/2010
Refund Amount: Rs 5199.00/-.
We would request you to write us on email@example.com, firstname.lastname@example.org. Also, you can call us on 9223490900 for further assistance.