I bought a Sony Erricsson Mobile Handset R300 from Hot spot on 28th Jun 09 from Dwarka SEC10, New Delhi.

Additionally I was also provided with a warranty card of two years against the payment of Rs300/-

Now there is a problem in the handset with the reported fault from my end as it fell in water, Hot spot is saying that they are unable to repair it and instead I shall be provided with a voucher which would be the 50% of the current Market value of the handset if I provide them with all the accessories including the packing box.

The warranty card given to me shows " HOT SPOT CARE PACK TWO-YEAR WARRANTY AGAINST LIQUID AND PHYSICAL DAMAGE AND ONE - YEAR ADDITIONAL SERVICE WARRANTY". However the service job sheet given to me on 15th Janary 2010 mentions in terms and conditions for repair."HOT SPOT SHALL NOT BE OBLIGED TO UNDERTAKE THE REPAIR OF PRODUCTS FOUND LIQUID DAMAGED,PHYSICAL DAMAGE.


I have a doubt how genuine is the Hot spot when it comes to Warranty and handling of the consumer complaints.

Kindly advive how to proceed in this matter.

Thanks and Best regards,

Deepak Chadha