Hi all,

I am a postpaid customer of Vodafone from last 3 years. I have two numbers registered to my name. On 1st of this month, I have paid my Vodafone bill using my credit card. After 2hrs of paying the bill, I have recieved an sms saying that the bill is processed. From 8th of this month while making calls from one of the numbers, a recorded message is played saying I have not paid my bill. So, I have called the Vodafone customer care. They have informed me that the bill is not processed for the corresponding number. But in my credit card account, it was showing that the bill amount is under process for that number. The another number amount is displayed under processed section, which I have confirmed from the credit card customer care.

Then I have called Vodafone customer care again on 10-Oct-2009. They suggested me to submit the credit card statement in nearest store. I submitted the credit card statement in a Vodafone store, which was scanned and sent to the corresponding department by the Vodafone executive (as per him). I have enquired the same executive that whether I need to pay the bill amount so that my outgoing will not be disconneted. But he said I dont need to pay the bill, all the processings will be done with in 24hours and I will get a confirmation call regarding this. He assured that my outgoing will not be disconnected.

But from the next day afternoon i.e. 11-Oct-2009 3:00pm, my outgoing was disconnected. Then I have called the customer care, explained everything and requested them to activate my outgoing service temperorily for half day. They have denied to do so.

I have been penalised for a mistake which was not done by me. With effect from this minute I dont want to continue with Vodafone. I am cancelling my number. But I dont want to leave them just like that.

How can I proceed to take any kind of action for giving me wrong suggestions and not guiding me correctly.