I had activated 3g services on my phone on 3rd Aug at around 2:30pm,soon after i enabled the 3g mode of my phone and as soon as i enabled it my balance which was rs8.313 was deducted to 0.003. On complaining on vodafone's complaint helpline i didn't get a satisfactory ans,they were arguing that i had used Internet on my phone whereas i didn't open my web browser,i asked them to tell me the ip address of the website they claim i have opened but they were trying to mislead me and were not giving the answers to my questions.there have been earlier instances too were they had deducted the balance without any reason,but this time i couldn't bear there monopoly,i even warned them on the name of going to a consumer court but they were rigid at there stand.so i just want a legal intervention in this case so that there monopoly can b ruled out.
There was another problem,the day i registered the complaint with consumer forum,i also talked to one of your customer care executive,and he misleaded,he asked me to send request for the prepaid bill and told me that the service is toll free,and there are no chrages for requesting a bill.after listening to him i did the same and messaged BILL to 111,and as soon as in messaged,rs49 were deducted from my account,and the amount was not refunded inspite of my several requests,beacuse the miscommunication from your end and why should i suffer for that?
i had posted this complaint on the consumer forum also,i even shared my contact no. with some vodafone officer over there,but there was no redressal to my issue,i didn't even recieve a single call from vodafone regarding the same.