Dear Guest,

If you are not getting any help from the Nodal Officer or Appellate Authority, kindly forward your complaint to the DOT ( Department of Telecommunications) with copies of all correspondence made with the Nodal officer and Appellate Authority of the Co. The address:
The Director,
Public Grievances Cell, Deptt. Of Telecom,
Room No.518,Sanchar Bhawan,
20, Ashoka Road, New Delhi 110001.

Hi,

I talked to appeliate officer again but they are only insisting on making the outstanding amount whether the problem is get resolve or not. They are saying you have to make payment for the services which you have used. I told them that is fine but why should customer pay for those call which get drop and customer is not able to use that call for full duration. They have also sent a person at my home to collect the payment.

Please suggest.

I have the complaint numbers and the email that i sent to airtel appeliate and nodal officers. Would that be enough to mention in the letter?

Also, definately sending the letter would take its own time, kindly suggest what should i tell to airtel or their representative if they come to collect the amount, because they have already sent a guy once at my home.

Thanks,
Arun

Originally Posted by advocate

Dear Guest,

If you are not getting any help from the Nodal Officer or Appellate Authority, kindly forward your complaint to the DOT ( Department of Telecommunications) with copies of all correspondence made with the Nodal officer and Appellate Authority of the Co. The address:
The Director,
Public Grievances Cell, Deptt. Of Telecom,
Room No.518,Sanchar Bhawan,
20, Ashoka Road, New Delhi 110001.

Dear Mr. Arun,

The emails sent to nodal officer and appellate authority are sufficient to approach DOT.

With your post you haven't provided us the details of the dues on your account. If you have taken the services of the Co., you must pay for that, except any disputed amount. Secondly, don't open the way to the telecom company to prove you defaulter.

Thanks, for prompt reply.

My outstanding due amount is 8500.

The problem is i am ready to pay for the service which i have used , but why should customer pay for those call which are dropped oftenly and even after repeated complaints no waiver is given for those calls. That is the only concern i am having and asking airtel to either solve call drop problem for me or give me waiver for that, but they are not ready for that.

I hope i have made my concern understand to you. Please suggest if i am right else i have no problem in paying dues.

Thanks.

Originally Posted by advocate

Dear Mr. Arun,

The emails sent to nodal officer and appellate authority are sufficient to approach DOT.

With your post you haven't provided us the details of the dues on your account. If you have taken the services of the Co., you must pay for that, except any disputed amount. Secondly, don't open the way to the telecom company to prove you defaulter.

I have a airtel cell phone in pune with a add on number.
I needed to cancel my add on number due to network issues. 6 months I have been waiting to resolve the network issue with no success and eventually I needed to cancel my add on. my primary number is important to me that is why I am still with that number.

I requested for cancellation of my add on number at aditya agency on kondhwa road.
since 3 months no action have been taken. I have paid rental for my addon with 0 usage since last 3 months. Airtel relationship centre are not relation ship centre they are just collection centre.

Dear Sir,

Pls. provide us your complete address, so according to which we can provide you the contact details of Telecom Company's Executive for your area, who is dealing with such kinds of complaints.

Very poor network in my area { airtel network is very poor in my area)
adress is : Maroda tank bhilai post : Civic center dist : Durg chhatisghar
490006 { i complain 2years not solve my problem }
no signal area : 1. Maroda sector
2.. Matri garden area
3.. Maroda tank
4.. Sastion maroda
5 . Mahuwari maroda
{ its big area no airtel signal}

signal strenth { indoor : 1 & no signal )( out door : 2 & no signal }

cell no : 9630474818 ( prabhat kumar )

9630474879 ( shiv kumar }

Dear Customer,


This is to inform you that your concern has been noted and our team is eager to resolve it. In order to get to the resolution, we need to get in touch with you and gather more details about the concern. We are restricted by the absence of your contact details. Please write to us at airtelpresence@airtel.in with your contact details (address and landline or mobile phone number).

We assure you that we are committed to resolve the issue to your satisfaction.


Regards,

Mohsin Khan
Airtel Customer Service Team

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Mohsin Khan
Airtel Customer Service Team

Dear Sir,

Airetl Landline Number 080 41604145

I have Airtel Broadband connection for last 2 years. I am using unlimited download plan for last 2 years. On Dec 28, I asked Airtel to disconnect my broadband higher rates. But I decided to continue with Airtel to avoid major discomfort with new operator. On Jan 4, I received a call from Airtel that my plan has changed to Rs 250 with limited download. I clearly told them that I am not intrested in any change in plan and would like to continue with existing plan of Rs. 799. They agreed on this.

In Februray, I received a bill of Rs 6637 with Internet charges of 5900. After my multiple discussion with Airtel, they agreed their mistake ans asked me to pay Rs. 1300. They told me that I have been moved to my original plan of rs. 799 and future bills will be based on this.

This month, I have received a bill with DSL charges of Rs. 2237. Airtel has charged for 10 days on my changed plan for 20 days on unlimited download plan.

When I call their call centre, they adamently told me that I had accepted the plan and their executives have mentioned internally some comments that I had accepted this billing. They have given me discount and their is no error from my side.

They said, they do not care for any authorities and I can go to any court / tribunals to settle. The billing executive named "Vinod" from Bangalore attended my call.

Request you to help on this as this is not fair practice from Airtel

Dear Sir,
i A.K Singh having airtel prepaid connection with numaber 9989888913.i dnt have outgoing facility on my mobile even tough balance is available. i am facing this problem since last 65 days.i am facing this problem from 2 nov 2009 to till date. i have given almost 55 complaints and also taken time from my busy schedule and visited begumpet-hyderabad office of airtel.but no use. Still iam facing same problem.Please look in to the matter as soon as possible.
thank you,
yours truly.
Sardar.A.K Singh

Originally Posted by kapoor1951

Dear Sir,
i A.K Singh having airtel prepaid connection with numaber 9989888913.i dnt have outgoing facility on my mobile even tough balance is available. i am facing this problem since last 65 days.i am facing this problem from 2 nov 2009 to till date. i have given almost 55 complaints and also taken time from my busy schedule and visited begumpet-hyderabad office of airtel.but no use. Still iam facing same problem.Please look in to the matter as soon as possible.
thank you,
yours truly.
Sardar.A.K Singh

Hello Sardar.A.K Singh,

You have a very strong reason to drag the Airtel to the Consumer Forum, I suggest you to first file a Complaint with your area nodal officer via written registered post or via email, to ( to know the address visite: Address ), wait for their response and revert us back with their reply.

sir,
i saurav singh having a airtel prepaid connection having a problem in balwakhani, gangtok part of sikkim capital. hence i m paying a lot of money in topup but the coverage here is really bad please take action and if you don't than the people here is planning or moving over other prepaid like vodafone,relience etc.
please want to here some action taking in this matter
thanking you
mr.saurav singh

We are using Airtel CUG since last 4 years at our vicinity around 200 Connections have been taken from them, network problem is frequently faced at our area the complaint has already been registered to customer care but nothing has been done.
Dropping of connection pertains to Airtel only we have other connections also but all are working well. We are placed at ICD Dadri.