I had some problem in my Nokia Lumia 800 handset after I hard resetted the phone. I took it to service center. They told me its a software problem and they will have to send it to the experts which will take 4-5 days. They finally informed me on 7th day that its been repaired and I can collect it. When i went to service center they handed over the phone to me for cross verification. I checked the phone and it was working but was'nt responsive enough. I realised that there is some memory issue so i checked the properties of the phone. Much to my dismay I found out that they have secretively replaced my handsets 512 MB Ram with 256 MB ram. When I asked them about how much RAM Lumia 800 comes with they could not find it in there product specification sheet. Finally after half an hour some how they accepted that there is some problem and kept the handset for 4-5 more days. I was totally stunned by this act of nokia service. This is cheating with your own customers thinking that a naive user will never be able to find such deficiency. I want you to take some action against such act by a company as big as Nokia.

IMEI NUMBER : 359289041408523 Job Sheet Number : 111433527/120705/74 Service Center address is : NRI COMMUNICATION O-9, 1st Floor Lajpat Nagar-II, NEW DELHI - 110024 New Delhi My phone is still in warranty and still they did such cheatful act. This is my 6th nokia handset and surely the last one. Even after working as a software developer in Samsung I never used a samsung phone or any other phone. I am totally disheartened by this NOKIA act. Please do something in this regard.