Originally Posted by Anshita Shrivastava

Hi,

I have been using Reliance GSM prepaid service for 3 years now.
Recently I realized that Reliance activate some or the other service packs and deduct random amount every month. (Minimum Rs. 30 per month)
I noticed this when I did a 100 rupee recharge and next day the balance remaining was just Rs 5.
This is just not acceptable.
Without customer's consent how can they do this?
If I call Customer care nobody responds back.
I want all the service packs to be disabled, activate DND services and all the amount that had been deducted over the past 3 years to be reimbursed ASAP

Thanks,

Anshita
7620674504

Dear Customer,

We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.

Regards,

RCOMcare

Originally Posted by Anshita Shrivastava

Hi,

I have been using Reliance GSM prepaid service for 3 years now.
Recently I realized that Reliance activate some or the other service packs and deduct random amount every month. (Minimum Rs. 30 per month)
I noticed this when I did a 100 rupee recharge and next day the balance remaining was just Rs 5.
This is just not acceptable.
Without customer's consent how can they do this?
If I call Customer care nobody responds back.
I want all the service packs to be disabled, activate DND services and all the amount that had been deducted over the past 3 years to be reimbursed ASAP

Thanks,

Anshita
7620674504

Dear Customer,

As per your telephonic with our customer service associate, we wish to affirm that your aforesaid concern has been discussed and resolved to your satisfaction.

Cheers,

RCOMcare