Dear Sachin,

This has become a trend in Airtel. Here in Delhi also, 90% of Airtel subscribers are facing this problem. At relationship centres of South Extension, I have frequently seen many old aged persons being harassed by their Airtel staff. First the sales persons makes wrong commitments just to boost up their sales target and then only person suffers and that is customer.
Since the concept of Customer Care has arrived in India, it has reduced the quality of service.Airtel outlet don't know what to do, how to do?
Is there any such agency or organisation who looks after these type of grievances especially Mobile companies and private banks.

Thanks

Rajesh Upadhyay

Originally Posted by Rajesh Upadhyay

Dear Sachin,

This has become a trend in Airtel. Here in Delhi also, 90% of Airtel subscribers are facing this problem. At relationship centres of South Extension, I have frequently seen many old aged persons being harassed by their Airtel staff. First the sales persons makes wrong commitments just to boost up their sales target and then only person suffers and that is customer.
Since the concept of Customer Care has arrived in India, it has reduced the quality of service.Airtel outlet don't know what to do, how to do?
Is there any such agency or organisation who looks after these type of grievances especially Mobile companies and private banks.

Thanks

Rajesh Upadhyay

Yeah Rajesh,
These mobile companies and banks (specially public sector banks) do not provide proper information about plans and details about mobile/loan etc.. Even I do not know much about the organisation which cover complaints in such areas... BUT recently I read in paper about supreme courts's ruling that consumers can not approach consumer court regarding billing problems from Mobile companies... How unfare.. It seems there is no control over such frodulent companies.. We can not get justice and quick relief ... and have to approach normal court only... which is time consuming... and with lot of delays in results...

Hi,
What Airtel has done in my case.. is I got calls from recovery dept again regarding settling the issue. They asked me to pay Rs. 538 after deducting 200/- from the current pending bill (Rs. 738/-). It MEANS.. they have just decremented the earlier outstandings.. by previous payment of Rs. 463/- I made.
Now, again torturing me with calls about settlement...This time I have asked a "FULL AND FINAL Clearance" letter from AIRTEL on letterhead of the company.. so that after this settlement, if I get any call from AIRTEL regarding pending bill... I am going to drag them in court.

Dear Member,

Kindly send a written complaint to the nodal officer of the Company, on urgent basis. Wait for the response for at least 10 days because the Nodal officer will have to provide you any solution within 10 working days. Send a written complaint and kindly revert back soon after getting any reply from him. The email address is:
nodalofficer.mumbai@airtel.in

Thank you dear Moderator,
thanks for your suggestion..
I had already mailed (e-mail) from my official mail-id to the nodal officer - nodalofficer.mumbai@airtel.in on date 16/09/2009. BUT no reply/feedback yet.
:-(. If the there is no limit on number of words in the post/reply... I will paste the matter of letter I mailed..

Hi,
I had even mailed the details to customer.voice@airtel.in and even talked to the number given of the same facility. They just ensured me that the problem will be resolved BUT no further favorable response.
Thanks

I was having an airtel postpaid connection no : 9903979773 and i surrendered the same on 03-08-2008.

I also paid the bill for the bill period 05-07-2008 to 04-08-2008 and other previous dues leaving behind Rs 300 - to adjust with the initial deposit money of Rs
300 - as told by the Airtel Serampore service outlet persons.

Even after doing everything i received the bill for subsequent months which service outlet persons said that i need not pay.

Things have not stopped and i started receiving calls for paying the due amount for which i am not liable or otherwise they will start recovey proceedings. I received a letter from Airtel Salt Lake Office stating the same thing.

I clarified everything and attached the xerox copy of last paid Cash Receipt copy received from the Airtel Serampore Shop but still on 11-11-2009 I received a letter from Chandrasekhar Sarkar saying that i am using airtel cellular frequency waves and i should pay for the same or otherwise legal proceedings will be started against me. I am really having a very bad and traumatic experience.

Kindly let me know what i am supposed to do now at this situation.

Niraj Gupta
9831616909

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Mohsin Khan
Airtel Customer Service Team

Originally Posted by Airtel_Presence

Dear Customer,


This is to inform you that your concern has been noted and our team is working on a resolution. At the outset, we apologies for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.


Regards,

Mohsin Khan
Airtel Customer Service Team

Thanks you for your shaing ! I 'm meeting this problem! .So great topic help me very much .

Facing similar situation from Vodafone- deducting money fro all kinds of schemes like STAR TALK, which I never asked for. They have done this many times and AIm fed up now.

Originally Posted by Unregistered

Facing similar situation from Vodafone- deducting money fro all kinds of schemes like STAR TALK, which I never asked for. They have done this many times and AIm fed up now.

Hello Sir/Madam,

We sincerely regret the inconvenience faced by you with one of our services / products. We would like to get in touch with you on this. Please share your details at Vodafone India - Complaints - Requests - Enquires and we'd be happy to help.

Regards,
Vodafone Customer Care