Dear Sir/Madam,
this is to inform you that i had purchase a new mobile LG GW620, from SPICE RETAIL LTD., SHOP NO-256, MAIN GT ROAD, GHAZIABAD, U.P.(BILL NO-13, DATED 17/04/10) worth Rs 15784. BEFOR PURCHASE I HAD CONFIRM IT FROM THE SALES GIRL AVAILABLE THERE FROM COMPANY THAT WHEATHER IN THIS MOBILE I CAN EDIT MICROSOFT OFFICE FILES or Not as I will purchase this mobile just because of this feature only she confirm me YES & also get confirmed from Mr Dharmendra, Sales representative from LG and further Mr Dharmendra had confirmed me that this feature is there in mobile.
But after Purchase when i had use that mobile i had come to know that EDITING of MICROSOFT OFFICE FILES is NOT Possible in this mobile & only VIEWER is available. I had again call to Mr Dharmendra but he again confirm me that this feature is there in the mobile and ask me to talk with Mr. VIKALP, Trainin Manager for LG mobile Services, he also confirm me that that feature is there and suggest me to go nearby Authorised Service Center of LG.
from there also I didn't get any satisfactory answer as they also say that this mobile is only having DOCUMENT VIEWER NOT THE EDITOR.
Now after 3 months continous follow up from Mr Dharmendra, he is saying that I am SORRY as this mobile is not having that feature which he had commited at the time of purchase.
kindly tell me what i can do in this case is this mobile is of NO USE for me without Document Editor.

hey dude i am also very upset with this problem of my cell phone.......