i was repaired my phone sony ericsson K850i in sony ericsson authorized service center in Kottayam(Kerala). i just asked for detailed bill. but they refused to give. they told me that cant give me detailed bill. they just wrote in their bill book not in sony ericsson's printed bill as SP&SC 950rs. its illegal because its a reputed firm. i want that detailed bill contains the details of the spare parts about cost, what they done on my phone..
the shop address is :
Doctor Fone Services
Basement Floor, Makil Centre
Opp. baselius College, KOTTAYAM-686001 Kerala
Phone: 0481-2304305

Hi,

My Father had brought a Vodafone Handset from a Shop in Vasai Road (Pin code 401210) having 2 years warranty.

Model No: SVC VF225FM
HandSet IMEI No : 353161021265676
Date of Purchase : 12/2/2009

The phone was replaced after one year due to some problem but again after some time the phone was not working hence my father went again to the service centre to get it replaced/repaired but they denied the service. but later my sister went to service centre and they considered the request this time on 7th Feb 2011 on that day the phone was under warranty.

since then it has been 2 months and one day but still they haven't replaced/repaired the phone. this has caused a inconvenience to us for such a long time.

We have requested them a lot to get it replaced as early as possible but still they ask us to come and visit the service centre every week and check but this is going on since last 2 months and it is very disturbing and unprofessional. Also the executive Mr. Prasad of Connect (India) Mobile Technologies Pvt. Ltd. which is the Service centre for Vodafone is not responding in an ethical manner and is very rude.

So this is my humble request to take this matter and let me know how should i proceed further.

Thanks,
Nandkishore Agarwal

Hi Nandkishore,

Thanks for writing in to us with your concern, we're sorry to hear about your difficulty and sincerely regret the inconvenience caused. Please share your number with us here Vodafone India - Complaints - Requests - Enquires so that we may be able to help resolve the issue at the earliest. For any assistance in future, kindly email us at vodafonecare.mah@vodafone.com, or you can also register complaints on our toll free number 198.

Regards,
Vodafone Customer Care, Maharashtra & Goa