Sir/Madam,

My mobile (W810i) had some software problems & the mobile showed only white
display. I took my mobile to the Sony Ericsson service center on 24/11/09 &
got it repaired on 27/11/09 (see the attached bill). The only mistake i did
was that i didn't check the mob with a SIM card inserted & neither the
customer care person had checked the same. On reaching home, when i inserted
my SIM, it showed "Configuration Error". The very next day i took the same
to the service center & they agreed to look into the matter.

I then visited the center roughly six times (as if they were into some
rocket engineering) to get my mob repaired. They replied that the PCB need
to be replaced (see attached bill). Even a dumb person knows that replacing
the PCB would solve the problem & there was no big deal about that. I then
asked them to give it in writing (please find attached). I took my mob to a
local vendor who repaired my mob software problem for just 100 rupees (i am
using the same mobile now). I paid Sony for simply "NOTHING".

I need my grievance to be heard and necessary actions to be taken. Kindly
help.

Regards,
Abhilash Nair
9974287346

i was repaired my phone sony ericsson K850i in sony ericsson authorized service center in Kottayam(Kerala). i just asked for detailed bill. but they refused to give. they told me that cant give me detailed bill. they just wrote in their bill book not in sony ericsson's printed bill as SP&SC 950rs. its illegal because its a reputed firm. i want that detailed bill contains the details of the spare parts about cost, what they done on my phone..
the shop address is :
Doctor Fone Services
Basement Floor, Makil Centre
Opp. baselius College, KOTTAYAM-686001 Kerala
Phone: 0481-2304305

sir,
i have given my hand set T700,to the service centre within my warranty period.the problem with my hand set was that ,camera was not working.but they havent given me any detil of what they have done to my phone.now my imei no has changed and the phone is not getting started.the address of service centre is enclosed below.

Basement Floor, Makil Centre
Opp. baselius College, KOTTAYAM-686001 Kerala
Phone: 0481-2304305
i have got a great loss of loosing my phone and lost all my contacts.hoping for a justice.

thanking you
thundiyathu
keerukuzhi
pathanamthitta
kerala-689502
9645236050
yours faithfully
sanal babu