Originally Posted by sunil_sagitarius

Sir,
I am a user of Reliance GSM service. My mobile number is 8102293913 of Bihar/Jharkhand circle. Since 3-4 months Reliance is deducting my balance without any valid reason. They active VAS-Value added services without informing me and deduct the balance. When I call to the Customer Care Executive, they tell me that these services were activated by me. I request them to deactivate those services and they give assurance that within 24 hours my request would be processed but again I receive messages regarding the activation of VAS. I never asked for the refund but just to stop deducting balance . Even today they when I talked to them, they disconnected the line. Please take immediate action or else I will be forced to stop their service.
Thanks.

Dear Customer,


We have noted your complaint. The matter has been escalated to our customer service team who will get in touch with you directly to resolve your concerns.


Regards,


RCOMcare

Originally Posted by sunil_sagitarius

Sir,
I am a user of Reliance GSM service. My mobile number is 8102293913 of Bihar/Jharkhand circle. Since 3-4 months Reliance is deducting my balance without any valid reason. They active VAS-Value added services without informing me and deduct the balance. When I call to the Customer Care Executive, they tell me that these services were activated by me. I request them to deactivate those services and they give assurance that within 24 hours my request would be processed but again I receive messages regarding the activation of VAS. I never asked for the refund but just to stop deducting balance . Even today they when I talked to them, they disconnected the line. Please take immediate action or else I will be forced to stop their service.
Thanks.

Dear Customer,


We have tried calling you on the given number but we were unable to reach you, Please provide with any of your alternate number if issue still persist.


Regards,


RCOMcare