I would like to inform you that my number had been recharged with
Rs.300, just a day before deactivation i.e 18th may

I had also made calls and activated GPRS on 19th May

So there arises no chance of non compliances

Further, U must have intimated to me before deactivating my number

Also now Im not Interested in your services, so just refund my money
and then do whatever you want I hope, would not have to wait much this
time.

Already 10 days have passed solve the issue as soon as possible.

Most importantly what has been done about the executive on call centre
who have not registered my Complaint??


Appelates Reply
> Dear Mr. Jain,
>
>
>
>
>
> Ref.:- Email dated 25 May 2012, regarding the services of airtel mobile
> number 9890516649.
>
>
>
>
>
> Warm greetings from airtel.
>
>
>
>
>
> We wish to inform you that, we were unsuccessful in our attempts to reach
> you on 29 May 2012, at 03:29 pm and 03:33 pm as your alternate number
> 9890184696 was not reachable. Hence, we would request you to provide us a
> preferable time so that, we can get in touch with you to resolve the issue
> at the earliest.
>
>
>
>
>
> We regret to inform you that the above mentioned airtel mobile number has
> been permanently deactivated with effect from 19 May 2012 due to zero usage.
>
>
>
>
>
>
> Further, we would like to inform you that the conditions for continuation of
> a number are as follows:
>
>
>
>
>
> 1. At least a usage of Call/SMS/GPRS with in 60 days for all customers
> (Mentioned in the APEF form, in terms and condition column).
>
>
>
>
>
> 2. Recharge of Rs.200/- in 180 days for lifetime customers (Mentioned in the
> LTV recharge Voucher and the airtel website
>
>
>
>
>
> Hence, your number 9890516649 was not meeting these criteria, it has been
> deactivated.
>
>
>
>
>
> Further, if you wish to activate the same number (subject to its
> availability), we would request you to visit any of the nearest Airtel
> Relationship Centre (ARC) and submit the following documents:
>
>
>
>
>
> 1. Address proof (Passport, Driving License, etc)
>
>
>
>
>
> 2. Photo ID proof (Driving License, PAN card, incase of non availability of
> PAN card, please submit Form 60, etc)
>
>
>
>
>
> 3. 1 Passport size photo
>
>
>
>
>
> We completely comprehend your viewpoint and sincerely regret for any
> difficulty caused to you.
>
>
>
>
>
> We hope that this response has addressed your request suitably.
>
>
>
>
>
> Please do write in for any further assistance.
>
>
>
>
>
> Please feel free to speak to our call center executive on 121 regarding any
> query/request and on 198 for any complaint,
>
>
>
>
>
>
>
>
>
>
> If you do not receive a satisfactory response from Nodal officer you may
> send an email at 9:30 AM to 6:30 PM Monday to Friday.
>
>
> Warm Regards Shweta Sharma Appellate Office bharti airtel limited
>
> Your response will help us to enhance your experience with Airtel. Please
> click on the link below & provide us your valuable feedback on this
> interaction
> Click here to provide feedback

> 1 2
> A7594F11B67A6D7384B4E4FBB3B9F3B5CBFC5C3CAC3C5C7CDC B3350B0D83D58BFC8CDCF&refno=Qrc1250512150550931515 1
>
>
>

> [|BAL|Qrc22505121105329310264|]
>
> Dear Mr. Jain,
>
>
>
> Ref: Email dated 25-May-2012, regarding services of your airtel mobile
> number.
>
>
>
> Warm greetings from airtel.
>
>
>
> We would like to inform you that as your complaint pertains to our mobile
> division. We would request you to write at
> for
> any mobile related query.
>
>
>
> We would like to inform that we have been unable to establish contact with
> you
> on your registered number 9890184696 as not reachable.
>
>
>
> We apologize for the inconvenience caused to you in this regard.
>
>
>
> Please do write in for any further assistance.
>
>
> Warm Regards,
>
> Prateek Kaur
> Appellate Office
> bharti airtel limited
>
>
>
> Your response will help us to enhance your experience with Airtel. Please
> click
> on the link below & provide us your valuable feedback on this interaction
> Click here to provide feedback

>
> 10799DE4256892F3197892FD 0 1 A69E37798FB 7 5 2 3 4 4 3 1
> E7192FA187B93F51D60&refno=Qrc22505121105329310264
>
>
>
> ---------Original Message----------
> Cc:
> Sent: 25/05/2012 11:11:54 AM
> Subject: Reminder 2 : Complaint :+91 9890516649 number blocked
>
> Dear Sir this is 2nd time im writing to you (Appelate Desk)
> My number +91 9890516649 is blocked without any intimation to me.
> Balane therein is also blocked.
> The exeutives have not even replied or registered my complaint.
> This is gross voilation of TRAIs regulation
> Would like to inform you that if my problem is not solved within next 24
> Hours
> will move to legal procedure(Sine as per TRAI if number is disonneted same
> have
> to be activated within 3 days & already 7 days have passed)
> For resolving you an contact me on +91 9890184696
> Jignesh Jain
> ---------- Forwarded message ----------
>
> Date: Wed, May 23, 2012 at 11:09 AM
> Subject: Re: Fwd: Complaint :+91 9890516649 number blocked
>
>>
> Dear Airtel Customer,
>
> Thank you for writing to us. We have already received a similar email from
> you
> at Nodal/ Appelate desk.
>
> We are currently resolving your query and would revert to you within in 24
> Hours.
>
> Warm Regards
> Airtel Customer Service
>
> This is an auto-generated response. Kindly do not reply on this mail.
>
>
>
>
> This e-mail and any files transmitted with it are for the sole use of the
> intended recipient(s) and may contain confidential and privileged
> information.
> If you are not the intended recipient, please contact the sender by reply
> e-mail and destroy all copies and the original message. Any unauthorized
> review, use, disclosure,dissemination, forwarding, printing or copying of
> this
> email or any action taken in reliance on this e-mail is strictly prohibited
> and
> may be unlawful. The recipient acknowledges that Bharti Airtel Limited or
> its
> subsidiaries and associated companies(collectively "Bharti Airtel
> Limited"),are
> unable to exercise control or ensure or guarantee the integrity of/overthe
> contents of the information contained in e-mail transmissions and further
> acknowledges that any views expressed in this message are those of the
> individual sender and no binding nature of the message shall be implied or
> assumed unless the sender does so expressly with due authority of Bharti
> Air
> This e-mail and any files transmitted with it are for the sole use of the
> intended recipient(s) and may contain confidential and privileged
> information. If you are not the intended recipient, please contact the
> sender by reply e-mail and destroy all copies and the original message. Any
> unauthorized review, use, disclosure,dissemination, forwarding, printing or
> copying of this email or any action taken in reliance on this e-mail is
> strictly prohibited and may be unlawful.
> The recipient acknowledges that Bharti Airtel Limited or its subsidiaries
> and associated companies(collectively "Bharti Airtel Limited"),are unable to
> exercise control or ensure or guarantee the integrity of/overthe contents of
> the information contained in e-mail transmissions and further acknowledges
> that any views expressed in this message are those of the individual sender
> and no binding nature of the message shall be implied or assumed unless the
> sender does so expressly with due authority of Bharti Airtel Limited. Before
> opening any attachments please check them for viruses and defects.
>
>

Dear Jignesh ,

This is to inform you that your concern listed 30 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear Jignesh ,

This is to inform you that your concern listed 30 May 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
Connect with us 24X7 and we will be happy to assist you with a swift resolution to your queries on all our products and services
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Dear Jignesh ,

We would like to inform you that your concern listed 30 May 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hi
My name is Venkata reddy
My Airtel number is 9866422864 . My daughter using this number from last 4 years and from last 15 months she was out of India with her husband and was unable to use the number.But I am recharging with min amount 200 for every 6 months to keep the number activated.
She checked today that my sim card shows as Invalid Sim Card.
I called customer service (Airtel) and the advisor told me that this number has been deactivated and recycled and they can neither reactivate my number nor they can allot me the same number.
I told them this number is very very important for me.
I sent mail to Nodal officer of andhrapradesh airtel also,But same response they had given.
My concern is :
I have done the min recharge(Rs 200) for every 180 days.Last recharge I made on 3-feb-2012.There is total balance of around Rs 800 in that and they are not even talking about it.They simply saying that buy a new airtel sim.
Why Airtel didn't inform me that they are going to deactivate/reject my number?
No communication was made before taking the action
No resolution has been provided to get the same number back.
If Airtel would have communicated, I would have even made a call in international roaming to keep my number active.
Airtel customer service is pathetic, I called numerous time and they disconnected my call when i told them to escalate the call to supervisor
Please help me in getting my number back.
Waiting for your reply.
Thanks & regards
Venkata reddy

In Chennai alone they have nuked more than 1 lakh SIMs They have done this to me without notice. Complaints to Nodal officer were futile. They did not care about query sent by DOT vigilance.

Namaste Mr. Reddy,

This is to inform you that your concern listed 17 July 2012 has been noted and our team is working on a resolution. At the outset, we apologize for the inconvenience faced by you. We will get in touch with you for further details of your concern as the need arises.

For any queries you may have you can also get intouch with us at www.airtel.in/airtelpresence

Regards
Rakesh Kumar
airtel Presence (airtel Customer Service Team)
bharti airtel limited
airtelpresence@in.airtel.com
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Namaste Reddy,

We would like to inform you that your concern listed 17 July 2012, has been resolved. Should you have any queries please contact Airtel customer service at www.airtel.in/airtelpresence

Regards
Rakesh Ranga
Airtel Presence (Airtel Customer Service Team)
Bharti Airtel Ltd
airtelpresence@in.airtel.com

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Hi Rakesh,
The issue is not resolved yet...
Still the number not activated...
Getting 'Number temporarily out of service' when dailed by somebody.Sim registration failed when I insert the SIM on the mobile.
Tried switching off and on but no use.Any thing I need to do from my end.
Please look into this at the earliest...


Thanks,
venkat reddy